MaintainX Work Orders Reviews

It’s almost perfect! You truly get to setup a communication and work orders environment to your liking using VERY easy to use menus! Need things to change every time you add , take away, or modify it in almost real time??? MaintainXWorkOrders has that and it works very well. I’m still new at using MaintainXWorkOrders but I have had no problems setting something up that had exceeded my expectations being that I’m still new at it. If anything negative starts to happen that is deserving of a re-evaluation I will update this review.

Hey developer... Not sure if this is implemented in somewhere or if it’s planned but can we please make this a little bit theme-able. I would love to be able to choose backgrounds and maybe outline and font colors Maybe even pick a handful font or use the ones I have installed. That would definitely make it a five start app! Thank you for considering. 👍

I own a small hydraulic cylinder repair shop. We use MaintainX for work orders and basic customer CRM to track sales contacts. Overall it does a very good job. With a few changes, it would be great. The program needs a customer database. It has a vendor area, but vendors are not always my customers. I had to rename and customize the Locations area to serve as a customer database. The Inventory area needs to EASILY report on inventory usage. No multiple exports to Excel to figure out what inventory items are moving, and what is not. This is big. A basic CRM area to track sales contacts and customer repair history. Right now, for sales contacts, I created a customer called Sales Lead. When I receive a call or email, I open a work order for Sales Lead with the appropriate information. I can’t do anything for customer repair history. I want all the information in one spot. From the iOS app, I want access to all program features as if I was on my desktop. For example, I can’t edit the Work Order template from my iPad. The service is responsive and technical support responds promptly. They offer chat and screen sharing support. Overall, I am happy with MaintainX, but I am anxious to see what their software update and new feature release schedule is like.

We have used MaintainXWorkOrders for a few months now and it has been a life saver. After hiring an additional person for our company we needed something that would allow us to communicate, track and dispatch jobs. Plus looking up past job info is so much easier, without having to thumb through text messages like we had been doing before. It allows me to print out daily job logs which makes the booking part much easier to organize. And creating personalized forms for the infield guys allows me to get the information I need without wasting time hunting for it.

As a maintenance manager with 15-20 technicians, the old carbon copy work order or “word of mouth” system just wasn’t cutting it. MaintainX has completely changed our maintenance culture for the better. It is so easy use with little to no training, and everyone involved at my plant is in love with the system. If you are struggling to reduce the amount of reactive work orders, and increase the amount of repeatable WO, then this is the system for you. Don’t hesitate, your company will appreciate it.

It’s so helpful being able to consolidate scheduling and managing a fleet in MaintainXWorkOrders. The ability to filter the calendar by department helps so much with planning ahead, and the ability to assign to individual team members makes it clutter free and simple to use for them. The custom forms/“Procedures” have simplified both billing and scheduling, and overall, MaintainXWorkOrders has freed up our minds and lowered our stress levels by having an easy to navigate scheduling software.

We have used MaintainX for a few months now and it has helped make our Maintenance Team way more productive. The ability to prioritize work orders has helped keep our resort functioning efficiently. The ability to add pictures is a huge help when the front desk or a housekeeper adds a work request. Overall it has been the perfect app to take us from an inefficient dry erase board to the digital age. Highly recommend MaintainX for lodging properties. I just wish we would have started using it sooner.

I’m a new member to the team of Comfort, mechanical, the owner his wife introduced me to the maintenance act work orders, watching the pectoral informed me on every step of a work order that has hindered the HVAC community for a while, not having correct parts, lack of communication and lack of understanding of the scope of work on a procedurestep-by-step. I’m happy to see that MaintainXWorkOrders guides through and makes us more efficient and can’t be applied on a every day scale in life thank you once again a great app get it. You won’t regret it.

I’ve been in maintenance for over 20 years and this is by far the easiest, most efficient computerized maintenance management system I’ve used. Not only is MaintainXWorkOrders intuitive and easy to set up, the customer service is second to none. Every question I’ve had has been attended to quickly, and the service reps have been knowledgeable and given me satisfactory answers even if they weren’t able to immediately fix a problem. I can’t recommend this enough!!

I run a commercial property management company and this has been my life saver. I am using the premium plan, and its truly a save all. I was using a different system before that just wasn’t sufficient enough and too complicated to use. This is extremely user friendly and makes my job so much easier. I wish I had this sooner. I have some major build outs that are happening in the near future and I am fully comfortable with my abilities with this system. It will make these build outs much more asker to keep track of.

The whole program is simply intuitive. It operates how you think it should, meaning that all of the buttons and links are where it makes sense for them to be. They have 24/7 tech support with a 3 minute response time, and when I did reach out for tech support, I was able to figure out my issue before they had an option respond! This is my first month using it, and I couldn’t be more happy with it.
And the fact that it tracks both material and labor for each asset, is just an icing on the cake.

MaintainXWorkOrders serves our rough carpentry service crew very, very well. We used to keep track of all our work order by emails and phone calls and would often miss items we needed to be at. We’ve been using MaintainX for over 1 1/2 years and already created over 2,200 work orders! I knew we had a lot coming in, but wow, not that much! The price is a bit much for the premium plan, but it is definitely worth it. The team even gave us a discount so that why it’s still 5-star deserving! Thanks Maintainx, you have definitely helped out in a big way.

After your first work order you will see how useful MaintainXWorkOrders is. The options seem to be endless. The folks at MaintainX are awesome to deal with and really helpful. I foresee a great working partnership with them for a long time to come. February 2020: Have had much more time working with Maintainx and at this point we would literally be lost with out MaintainXWorkOrders. I’m a maintenance manager for a very large chemical company with a crew of 3. MaintainXWorkOrders is so much more than “work order” app I think most people understand what a work order is. Yes it does that and does it well in 4 months we have over 1100 work orders entered and i be never felt more in control of all this work. But something that you may not be considering is the help this can give you in other areas. If you are dealing with regulatory type tasks you can setup daily, weekly, monthly and yearly work orders to help that stuff not get missed. You can setup repeating for tasks like preventive maintenance. Your imagination is your life limit here. Loving MaintainXWorkOrders!

I am setting up a maintenance department where I work. The company has been in business for over 20 years has never had a maintenance department or even work orders. They just had guys who would fix stuff when it broke.
I came to work here over2 years ago as a Mechanic building large gear boxes. I have been an Industrial Maintenance Tech. For 30 plus years and a Maintenance Manager for over 10 years. Slowly I have become the Maintenance Guy. I have used several Maintenance Programs over the years and have found this Program to one of the easiest to use. Within a matter of minutes I was able to produce work orders and start building a maintenance department work order system.
I am very impressed....

Maintain X has given our company the ability to not only organize work orders and routes for techs and painters but we also have the ability to put in both our commercial and residential customers in the system so they can request work directly. This has helped us use MaintainXWorkOrders as a way to retain customer and use it to give customers a small discount as an incentive for using MaintainXWorkOrders to request work. Not only is this a great tool for retaining customers but MaintainX has literally changed or added app features to meet the needs of our fast growing company. This company get it! We are so happy to have found them. We are excited to grow with this company and are happy to be customers. - Multi Pros INC

This software is transforming the way I administer these facilities and track assets, plans, inspections, licensing... its amazing. It has everything you need and nothing you don’t. I just dedicated two weeks of my time evaluating the different offerings out there and there are some good ones, but all seemed clunky by comparison. When I found MaintainX and started exploring around I knew I found what I was looking for. Can’t say enough about how good it is. Has a very modern user interface and the requesters are loving it as well. It’s a big change getting positive little notes from folks about the work order system as a facility manager.. lets face it, how often does that happen? Definitely worth your time to give it a spin.

We rolled MaintainXWorkOrders into action for our landscaping company to put foreman and delivery drivers on the same page without a high volume of phone calls throughout the day. IT’S INCREDIBLE!!!

From the initial time running through MaintainXWorkOrders to understand its capabilities, I was met with tremendous customer service from Hugo and Brian, via the customer support chat and email. I even fielded a phone call to really help dial things in once my foundation was in place!

We’ve been using MaintainXWorkOrders for little over a month and run about 250 work orders through it thus far. As I continue to familiarize myself and play around, I know I’ve only scratched the surface of what seems to be a feedback-driven, rapidly expanding app that aims to please all users in any field.

We’re currently using the free version of MaintainXWorkOrders and it’s incredible how much is offered at no cost, but I can definitely see the use and versatility with paid options. Hopefully once we are a little more comfortable using MaintainXWorkOrders , we’ll tap into a higher tier and keep moving forward.

If you’re asking, download MaintainXWorkOrders. I’m certain you won’t be disappointed with the decision!

Keep up the good work, MaintainX team 💪🏽

MaintainX is an amazing tool for my team. I have only been using it for a short time, but have already come to rely on it for all of my work scheduling of my staff as well as tracking of productivity. I have found it useful in determining where my team needs more training. I also find the parts inventory very easy to use and track. My upper management team is very happy with my ability to report on my staffs KPI’s now that I can track their productivity. It is also helpful in controlling my budget. I have also found that communication with my team has vastly improved and the bickering about whom needs to do what has stopped. The team at MaintainX has also proven to be very responsive and attentive to our needs. Thank you for such a great product and service and I hope to see even more improvements in the future.

MaintainX is the most user friendly maintenance system I’ve found. I was tasked with finding a CMMS system to help track work orders and maintenance tasks for my company. I’ve looked at several and have yet to find anything as user friendly and as supported as maintainX. I get a reply to every message/request I’ve submitted within a few minutes. Typically with the answer to what I asked, at minimum stating they’ll research my request and get back to me. The kicker is they always do. If it’s a complicated request they even include a video tutorial on how they did what I was wanting to do. They have adapted and made changes in their system end to better suit my needs. We are working together to custom tailor this program to best suit mine and my companies needs. I’m not typically a leave a review guy, but in this case it was well deserved.

Since taking on as the maintenance director of my family’s 3 hotels, we didn’t have a way to track, open, close and budget our maintenance activities. Most work was by word of mouth and tracking on completions was sparse at best. My wife brought to my attention that while I was in the USAF I used work orders for aircraft maintenance so why not do the same for the hotels! So we started looking for one that would fill the bill-MaintainX was our choice. The team supporting this product is super responsive and I bombarded them with a ton of questions and suggestions. They were extremely responsive to our requests and suggestions.
Is there our products out there in the ether to do this? Yep, we tried a few but we went with MaintainX solely on their personal support. Our maintenance work orders are done and I can track my teams work for my budget now!

Operate a small maintenance business. For the longest time I try different computer programs and methods of keeping organized and sending work orders to my crew. I happened upon this platform accidentally which was a godsend to be honest because I was about to pull my hair out lol. If you’re looking for something to help ease the burden of complex programs, projects, daily work orders, and communication with teams and clients this is definitely a program for you.