Contact MaintainX Work Orders Support

by TeeBeeCee

I own a small hydraulic cylinder repair shop. We use MaintainX for work orders and basic customer CRM to track sales contacts. Overall it does a very good job. With a few changes, it would be great. The program needs a customer database. It has a vendor area, but vendors are not always my customers. I had to rename and customize the Locations area to serve as a customer database. The Inventory area needs to EASILY report on inventory usage. No multiple exports to Excel to figure out what inventory items are moving, and what is not. This is big. A basic CRM area to track sales contacts and customer repair history. Right now, for sales contacts, I created a customer called Sales Lead. When I receive a call or email, I open a work order for Sales Lead with the appropriate information. I can’t do anything for customer repair history. I want all the information in one spot. From the iOS app, I want access to all program features as if I was on my desktop. For example, I can’t edit the Work Order template from my iPad. The service is responsive and technical support responds promptly. They offer chat and screen sharing support. Overall, I am happy with MaintainX, but I am anxious to see what their software update and new feature release schedule is like.

by Zombyte

It’s almost perfect! You truly get to setup a communication and work orders environment to your liking using VERY easy to use menus! Need things to change every time you add , take away, or modify it in almost real time??? This app has that and it works very well. I’m still new at using this app but I have had no problems setting something up that had exceeded my expectations being that I’m still new at it. If anything negative starts to happen that is deserving of a re-evaluation I will update this review.

Hey developer... Not sure if this is implemented in somewhere or if it’s planned but can we please make this a little bit theme-able. I would love to be able to choose backgrounds and maybe outline and font colors Maybe even pick a handful font or use the ones I have installed. That would definitely make it a five start app! Thank you for considering. 👍

by Maintman1

After your first work order you will see how useful this app is. The options seem to be endless. The folks at MaintainX are awesome to deal with and really helpful. I foresee a great working partnership with them for a long time to come. February 2020: Have had much more time working with Maintainx and at this point we would literally be lost with out this app. I’m a maintenance manager for a very large chemical company with a crew of 3. This app is so much more than “work order” app I think most people understand what a work order is. Yes it does that and does it well in 4 months we have over 1100 work orders entered and i be never felt more in control of all this work. But something that you may not be considering is the help this can give you in other areas. If you are dealing with regulatory type tasks you can setup daily, weekly, monthly and yearly work orders to help that stuff not get missed. You can setup repeating for tasks like preventive maintenance. Your imagination is your life limit here. Loving this app!