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Contact City of Hope Support


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About: The City of Hope mobile application gives you access to your health information
and more! It is your resource to manage your medical records, locations for
treatment, parking options, and information to improve your experience at City
of Hope. Has ability to integrate with Health app to allow users to share their
mobile health information with their provider.



City of Hope Customer Service 💢

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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of City of Hope



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit City of Hope Website

Privacy Policy: https://cohapp.cityofhope.org/mobile-policies/

Developer: City of Hope





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3 Most reported problems 😔💔

4.8 out of 5

Hope

2025-12-15

by Sweet TEZ

Yes when we first came to City of Hope, we thought just for one moment there was hope and received a drop of that hope. Because when they can’t help you, they give up on you. They use doubtful words(unfortunately, we can’t scientifically help you, we are out of options, it’s time for that talk) and so quickly to move patient to nursing home, supportive care( and they are not even supportive) or hospice. They use fearful language around our love ones that gives them NO HOPE. They lie to cover up their mistakes and can’t be truthful to the family. The team is so disorganized and don’t communicate professionally. The first family meeting was with a nurse practitioner. How can you have a meeting without all active team members or the key players. I am seeing more and more patients suffer and the families losing their love ones because of not enough compassion towards God’s people. SIMPLE SADDENED MY HEART.

Same size fits all cancer treatment

2025-12-16

by Foodie1865

After seeing the oncologist and other staff who really are great dedicated professionals but I chose not to have any of the chemo or radiation treatments due to side effects and they didn’t seem to account for current medical conditions that might become worse. It seemed the same protocol was used for everyone. I’ve been reading and talking to other medical people and many cancer treatment centers use the same proof or everyone hoping they kill your cancer. Sometimes they get and sometimes not. So I won’t submit myself to the awful side effects. This is anal cancer which is different from some others so the side effects can be brutal. They also wanted to do chemo and radiation on the same days which I couldn’t tolerate. I thank them for what they do but it’s just not for me.

Great App! Except for annoying reminders for “online checkin”

2025-12-17

by RoDunc

This app makes it so easy to keep up with appointments, tests, and communication with my doctors. My only criticism is the crazy bombarding txts and emails requesting you to “check in online for your upcoming visit”. I fell for it the first few times then just began ignoring them bc I couldn’t seem to turn them off. The process they are requesting is to go through the exact same steps for EVERY appointment. It is redundant and a huge waste of time!




Have a Problem with City of Hope? Report Issue




Why should I report an Issue with City of Hope?

  1. Pulling issues faced by users like you is a good way to draw attention of City of Hope to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a City of Hope customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using City of Hope.


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