Contact Eargo Neo HiFi Support
Company Name: Eargo
About: Want to hear better? We have an app for that!
Once you’ve purchased Eargo Neo
or Eargo NeoHiFi hearing devices, download this app and get ready to experience
the best thing to happen to hearing since ears. The app lets you personalize
your hearing devices to hear better in restaurants, crowds, meetings, and at the
theater.
Eargo Neo HiFi Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Eargo
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Eargo Neo HiFi Website
Privacy Policy: https://eargo.com/misc/privacy
Developer: Eargo Inc
Can I trust Eargo Neo HiFi app?
Protect your data and wallet. We investigate the developer's website (Eargo.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
The App is the Achilles heel
by Kent Infante
Pro’s:
The Eargo itself is a creative design and I give them full credit and respect for this.
Con’s:
The unfortunate Achilles heel to the successful use of the EarGo’s is the pre-set programs and the App. The programs are a set of four volume controls no matter what they say about customizing to environmental sounds.
Also, the App does nothing more than what the EarGo does. Zero self fine-tuning to meet each person’s personal hearing issues and voice tones (which effects your voice sounding like you are speaking to yourself via a smartphone inside your head or not).
Recommendation:
Don’t buy them yet. Wait until they add a “bass and treble” control (for lack of a better description) on the App. Then it will be a winning product. Btw - I returned mine and will buy again as soon as this feature is available (which btw seems like a reasonable ask since the “bass and treble” technology has been since the 1950’s??).
Lastly, if Eargo responds pointing out any of my comments are incorrect, I am just my real life experiences trying everything to make them work. I would prefer for Eargo to put their energies into adding this feature, clarifying this in their advertising and to their customers, and provide the feature so many others have asked for in the reviews online on multiple websites.
Watch out!! Doesn’t work! Can’t uninstall!!
by Harley Road King
I am using an iPhone 12 Pro Max, running latest software 14.4.2. This software will not let me connect to the charger. I tried deleting it and reinstalling... I deleted it on screen, performed a “hard reboot” and when phone restarts Eargo app is STILL THERE on my phone with a different icon and the app will not open and the App Store thinks it is still installed. So basically it’s on my phone forever now, but NONFUNCTIONAL. I like the hearing aids but not being able to adjust them is non-acceptable, if this is not resolved, I will be returning the hearing aids.
Late Launch, No Functionality!
by AAithal
Purchased Neo with (not unrealistic) expectation that app would be available with product delivery. Delivery delay for Neo gave them MORE time to develop app., but the app launch was months later than late product rollout. So, you’d think that good things are worth waiting for, right? WRONG. Neo was awful. App has one function only...deleting volume levels. That’s it? Glad I returned Neo. Eargo needs to rethink what they want Neo to be and what they think consumers should reasonably expect from a responsible medical device maker.
Have a Problem with Eargo Neo HiFi? Report Issue
Why should I report an Issue with Eargo Neo HiFi?
- Pulling issues faced by users like you is a good way to draw attention of Eargo Neo HiFi to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Eargo Neo HiFi customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Eargo Neo HiFi.
