Contact Photo Prints Support

by JenMari23

App says you can pick the store you want to use. Lie! I have 3 Walmart’s that all do photos within 40 miles of my house, however, they only show me one Walmart near me and the rest are 50+ miles away. I emailed them and was told that Walmart stores can remove themselves from the app when they’re out of ink or having printer issues. I can tell you right now the Walmart I was wanting had no such issues. I ended up using the Walmart app (which is an extra hassle that I was hoping to avoid) and low and behold my order went through and I picked my sons photos up the next morning (ordered them at like midnight). I emailed them back telling them this and haven’t heard a word from them since! If they aren’t going to be honest about their issues or get back to me I’m not going to use their product. App has since been deleted. Waste of my time and my phones space!

by SavannahhhMoore

I ordered 3 sets of photos. Spent about $30. They sent me a confirmation email with an order number that I could use to track my order. They told me it may take 6-10 business days to receive my photos. On the 6th day I sent out an email because I could not figure out how to track my order. I used a guest account so I couldn’t track it through my Walmart account. No answer. I emailed again on the 7th day. No reply. I emailed on the 8th day. Nothing. It has now been 9 days, i have not received any help or my photos. If I spent $30 to get no pictures and no help to find out how to get them, I will be extremely unhappy. I’m giving 1 star because Customer service is not good whatsoever. I just want my pictures or my money back but no one will even answer me in order for me to get a refund, either. Will not print photos this way, again.

by Ayyemgeee

I have used this app with success twice before but the third time, I received only 4 out of 10 pictures that I ordered AND two pictures of a different family… now I am worried that someone else has the other 6 pictures of my children. I reached out to customer support for help and a refund, while they acknowledged my email they have not offered a remedy. I also asked that they call me…. They have not. There is no phone number anywhere for customer support (or any department) just an email. Next time I’ll just print at Walmart myself and avoid the risk of my pictures being sent to someone else.