Magma Service Desk Reviews

Published by Magma HDI General Insurance Private Limited

About: magma Service Desk Service Management is a next generation ITSM++ solution that
delivers a comprehensive set of IT service management capabilities to improve
service levels and productivity across the entire organization. Through the
tight integration of its Change, Incident, Problem, and Service Request
Management processes around a common configuration management database (CMDB),
the Service Management sub-module provides IT.

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About Magma Service Desk

Through the tight integration of its Change, Incident, Problem, and Service Request Management processes around a common configuration management database (CMDB), the Service Management sub-module provides IT organizations with a highly efficient, effective, and dynamic mechanism.

magma Service Desk Service Management is a next generation ITSM++ solution that delivers a comprehensive set of IT service management capabilities to improve service levels and productivity across the entire organization.

Through this organizations can resolve incidents and problems, manage service level agreements, and increase end user satisfaction.