Magma Service Desk app not working? crashes or has problems?

Magma Service Desk Status

Last Updated on 2018-09-28 by Magma HDI General Insurance Private Limited

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Common Magma Service Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Magma Service Desk app on iOS and Android devices. Solve all Magma Service Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Magma Service Desk iPhone Issues and Solutions

Magma Service Desk iOS app crashes, not working, errors
Magma Service Desk iOS app network issues
Magma Service Desk on iOS has black/white screen

Magma Service Desk Android App Issues and Solutions

Magma Service Desk has errors/crashing/not working
Magma Service Desk server network connectivity issues
Magma Service Desk has black screen

Magma Service Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Magma Service Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Magma Service Desk app crashes or not working on Iphone (iOS):

Close and restart the Magma Service Desk app on iPhone
Update Magma Service Desk app to the Latest Version for iOS
Uninstall and reinstall Magma Service Desk iPhone app
Update your iPhone to the latest iOS version

Fix Magma Service Desk on iPhone unable to connect to server/internet connection issues::

To resolve Magma Service Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Magma Service Desk black/white screen (blank screen) on iPhone:

Follow the Magma Service Desk iOS app troubleshooting guide Here →

Magma Service Desk Android App Issues and Solutions

Fix Magma Service Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Magma Service Desk app issues:

Force Stop the Magma Service Desk App
1. On android, goto "Settings" » click Magma Service Desk app. » click "Force Stop".

Update Magma Service Desk to the latest version on PlayStore

Clear Magma Service Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Magma Service Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Magma Service Desk.

Fix Magma Service Desk unable to contact server/ Magma Service Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Magma Service Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Magma Service Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Magma Service Desk on android.

Solve Magma Service Desk black/white screens issue on Android:

Follow the Magma Service Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Magma HDI General Insurance Private Limited, developers of Magma Service Desk.

Verified email ✔✔

E-Mail: servicedesksupport@solarwinds.com

Website: 🌍 Visit SolarWinds Service Desk Website

Privacy Policy: https://www.samanage.com/privacy-policy

Developer: SolarWinds

66.67% Contact Match

Developer: N-able Technologies Ltd

E-Mail: info@logicnow.com

Website: 🌍 Visit Service Desk Website

About this app

Through the tight integration of its Change, Incident, Problem, and Service Request Management processes around a common configuration management database (CMDB), the Service Management sub-module provides IT organizations with a highly efficient, effective, and dynamic mechanism. magma Service Desk Service Management is a next generation ITSM++ solution that delivers a comprehensive set of IT service management capabilities to improve service levels and productivity across the entire organization. Through this organizations can resolve incidents and problems, manage service level agreements, and increase end user satisfaction.