Contact SBB FreeSurf Support
Company Name: SBB AG
About: Internet access free of charge from the app. SBB FreeSurf is available on all
SBB long-distance trains (IC and IR).
SBB FreeSurf Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SBB AG
100% Contact Match
Developer: Schweizerische Bundesbahnen SBB
E-Mail: [email protected]
Website: 🌍 Visit SBB FreeSurf Website
Can I trust SBB FreeSurf app?
Protect your data and wallet. We investigate the developer's website (Sbb.ch), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
It is not free for tourists
by Abb1919
This is such a gimmick and scam. They will only offer free wifi if you buy eSIM from a selected swiss telecom companies. Most big companies have unlimited data plans within Switzerland so there is no point of saying that you offer free wifi on the trains. Shameful to falsely advertise this service for tourist by the one of the biggest train company. France trains for example have “truly free” wifi on long journey trains.
Doesn’t work for USA phone numbers
by The SweLhead
There’s no way to register unless you have a Swiss phone number. They claim it works with eSIM but there’s nothing to do and it’s all dependent on a SMS confirmation. Don’t bother if you’re American. Just buy a travel plan through your provider at home. 5G works well almost everywhere.
Doesn’t work with US phone numbers
by Anon123123123123
If you have a U.S. phone, don’t bother with this. They say you can just get a SIM card from a participating provider or whatever, but that kind of ruins the whole “free” wifi thing, doesn’t it?
Have a Problem with SBB FreeSurf? Report Issue
Why should I report an Issue with SBB FreeSurf?
- Pulling issues faced by users like you is a good way to draw attention of SBB FreeSurf to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SBB FreeSurf customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SBB FreeSurf.
