Southwest Gas Reviews

Southwest Gas Reviews

Published by on 2021-04-06

Bill payment, outage notifications, and usage history at your fingertips.
Whether you’re a residential or a business customer, the Southwest Gas app
enables you to effortlessly pay your bill, receive outage updates and review
statements on the go. You will also be able to: • Easily sign...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Southwest Gas Reviews

  • By

    Broken meter

    Their meter was broken for 3 months and tells me that i had to pay an outrageous amount for usage that i didnt even use. The rep said that they compared it to last years usage. But i barely moved in 7 months ago. And they are charging me for usage that i never used. I have a small 2+1 house with electric heaters in each room. Totally ridiculous. They should at least go off the current weekly usage and then multiply by 4 weeks to get their payment. At least that would be somewhat fair. I disputed this, but did no good. Southwest gas co is a rip off. Reps are also inconsiderate. Only one person out the whole company tried to help me. But still, couldn't gain any triumph.

  • By

    Customer service

    I had a payment returned by my bank. As a result I had a deposit billed to my account. I couldn’t afford to pay it. I called southwest gas and talked with an agent. She was one of the nicest people. I’ve never been late on a bill or had one returned. She waved the deposit fee. I am endlessly grateful to this woman for showing compassion to me. Thank you THANK YOU THANK YOU.

  • By

    Recmended improvemens

    Over all the app is good. It could be better. The addition of receiving a status on any service call would be nice so we can tell the eta’s the status of a service request etc. but for basic needs and billing its good.

  • By

    Easy Peasy. So much better than “Passy Gassy”.

    Who doesn’t like easy? Well, unless we’re talking about women. A little mystery is good there. Then again, who is so bored with there life that they actually take time to write a review about a utility app? I am!!!

  • By

    Horrible App Don’t waste your time

    The asks for the account holder’s name and account number, but when it’s entered an error message pops up saying that the account information could not be validated in their system. A toll free number is given to call on for help, however when you call there is no option to speak to anyone about issues with the app, and the normal customer service agent are also unable to help. Total waste of time!

  • By


    Glad to finally see an app. So far no complaints. Able to make payments and see bill history. Pretty basic but that’s really all I need.

  • By

    Fast and efficient.

    I loved seeing my bill and paying it on my desktop computer before, but now it is even faster on my iPhone! Very nice.

  • By

    Great site

    So fast and easy to find payment due and make payment, wish it was this easy with my water company. Thank you

  • By

    I love this option!

    I’m great full to have the option to immediately on line as well as to receive txt alerts

  • By

    Mr Bohn

    Their professionalism and willingness to help is a big plus when your dealing with a one check family thanks for realizing that kindness goes a long ways.

  • By

    Completely useless now.

    IDK what happened but now I can’t pay my bill through the app. It tells me to update the app to the most current version but it IS updated and it takes me to another app called “test flight”. That app won’t even open, I tried deleting and reinstalling the app and it’s still prompting me to update.

  • By

    Thank you thank you!

    Easy to get account info and see and pay bill.

  • By

    Easiest way to pay and fast/secure

    Is there an easier way to pay your gas bill? Oh, no.

  • By


    Are used my app to make a payment to Southwest gas company. It was very easy and quick to do. Thank you

  • By

    First time S.W. Gas customer

    The app is easy to use stays up to date accurate information

A better way to Contact apps

You can now contact Southwest Gas customer service directly
via Email using our new site -

Contact Southwest Gas directly

Is Southwest Gas Safe?

No. Southwest Gas does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 17,533 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Southwest Gas Is 13.9/100.

Is Southwest Gas Legit?

No. Southwest Gas does not seem legit based on our analysis. This conclusion was arrived at by running over 17,533 Southwest Gas User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Southwest Gas Is 13.9/100.

Is Southwest Gas not working?

Southwest Gas works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Southwest Gas? Report Issue

Leave a comment:

Why should I report an Issue with Southwest Gas?

  1. Pulling issues faced by users like you is a good way to draw attention of Southwest Gas to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Southwest Gas customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Southwest Gas.

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