🏷️ About: Avail is a car-sharing app that allows people to share cars at airports and communities. It offers affordable prices without any surprise fees or upselling. The app provides a platform for car owners to share their cars and earn money every trip. Avail also offers insurance coverage and 24/7 roadside assistance for every trip.
- Cleaner than expected car
- Earned a nice amount
- Fast and easy process
- Friendly staff
- Lower price than other rental cars
by Patrick1223
UNETHICAL AND UNACCEPTABLE!! I don’t write reviews, good or bad but they definitely earned this one!! I rented my car with this app while I was on a trip with my family, I was supposed to get back on July 12th and that’s when my car should have been available for me, before our flights back on the 12th we received a phone call from a representative letting us know that the car would be returned 3 hours later than expected so that would mean that we wouldn’t have our car when we got back, so that itself is a hassle when you live 40 minutes away from the airport!! When getting back we got told that our car should have been returned on the 10th and for the past 2 days they were trying to figure out where it was!!!!! So they bluntly told us a lie that led us to believe that our car was safe and on its way back!!! THIS IS DOWN RIGHT UNETHICAL AND UNACCEPTABLE!!! Oh and by the way it’s a Mercedes Benz almost brand new. So I took it upon myself and called the police to start making themselves accountable for the location and safety of my vehicle!! Trust goes both ways and they bluntly told a lie and broke that trust. I hope this reviews gets very high up the chain because I’m still at the airport talking to the police and trying to figure this out.
by N/A 805
My experience is that this app has horrible customer service . I have left my car with them at Denver airport 4 times, and they always miss some days, fuel charges or mileage fees. It’s not huge, but I am always missing $30-60 dollars . The only way I can police them is by using the telemetry in my car. If you don’t have that, there’s no way of knowing how long your car is out , and Avail does not tell you any of that information.
this app doesn’t reply to emails (sent over 20 to try to try to fix a 3 day missing payment) and if you call you are out on hold for hours. Even though the representatives are nice and polite, they have no power to fix any of the issues.
It’s a nice idea, really bad execution . Try some other way to share your car, you’ll be sorry to use Avail.
by First Time And Last Time User
Just tried this service for my first time. It probably works great for those who are renting other peoples cars but not for those who give this app their car in exchange for free parking. Took a trip out of town with my family for two weeks and the first day someone rents my car they had an accident. It was poor communication and they couldn’t tell me what happened to my car. All they said was it was a “flat tire.” I could go on and on but bottom line is “is it worth saving $100 in parking to lend this company your car?” No way! Typical tech company that points you towards Avail or an email for service. Sorry it’s my car and I loaned it to you and I should be able to talk to the parking attendant who saw my car not someone at a 1-800 number. Thankfully my car only had a flat tire which it took them 6 days to fix and put my car back in the lot. Don’t give them your car. You could have a great experience and gain $100 or you could have a nightmare where someone doesn’t care if they wreck someone else’s car and the service teams protocol is unprepared. (First time I ever wrote a review but hopefully this saves someone.)
by Nd9811
The call center is always available without long hold times but Avail is terrible.
I have emailed this app support almost 10 times to let them know that my earnings are stuck on $0 and for various other issues.
Out of about 10 emails in the past month I got two responses. One was apologizing since I resolved the issue on my own and they gave me a $25 gift card which was nice but doesn’t solve their communications issues if they continue the same pattern.
I have since sent them an email 5-6 times over the last 2 weeks with no response other than to ask me to give the DL information after about a week and no response now for the last week after verifying my DL expiration date.
The call center is very professional but their app and email support is terrible. If I would of known about this before putting my car into their program I may have reconsidered.
by Anghks
I have had a nightmare of an experience renting my car to this app. They confirmed reimbursement for damages caused to my vehicle while it was in their possession, but I have not reviewed a response from my claim in over three weeks (response time was supposed to be 2 - 3 days). I have written confirmation a bonus I was to receive, yet I haven’t received even a response in two months despite faxing (yes, they only except fax for certain documents) over a month ago.
I could go on with my negative experience, but please do yourself a favor and do not trust your vehicle with this company. It is so far the worst decision I’ve made.
by DuckMuncie
Loaned my cars with this app, joined there year program to make $$$. Mid of the year they end the program abruptly and none of my cars are eligible for the new program… meanwhile while they had my cars they rented them to individuals that caused accidents, got speeding tickets, toll booth tickets and then they refused to reimburse me for toll tickets that happened on their watch saying that it was too late to report, even though I had no way of knowing until i received a letter in the mail in Feb 2022 from and out of state DMV saying you have a bill from Sep 2021! The operation they are running is messy and I won’t ever work with them again.
by Shane&;$;!;!
Had multiple cars listed with them all came back with issues during the trip 1- car came back with obd connector wires cut and they just tell me to call support, i call support and they’re like we don’t handle that and someone will contact you from our leadership team , it’s been over a month and no one has contacted me
2-car was never detailed, they left trash and stuff in my car and even their tracking device
3-got car with empty tank and had to call multiple times to get reimbursed for only gas amount
I know its the new company and they’re trying but their support system need to contact owners and solve things instead of ignoring
by Ankush2590
I was sharing my car with this app and it was involved in a crash on the first trip. I have been trying to get information regarding my car but the customer support is pathetic.. They have not been responding to emails and when I call they say they cannot provide any additional information and just that it has been in an accident and the lot team is looking at it. They won't provide any SLA, they wont let me talk to any supervisor, they won't even transfer the call to the Lot team.
I would definitely NOT recommend this app to anyone.!
by Slewit22
I was really excited to use this app and the sign up process was straightforward. I spent a bunch of time putting all the information in and prepping my car. I arrived at the drop off point with a reservation to learn that they don’t accept manual transmission! Nothing I read said anything about that and I had even registered my car as manual on Avail and it didn’t say anything about a manual car not being rentable. So we had spent time and money prepping the car and driving to the specific location only to be rejected. We had to scramble last minute to find affordable parking and we were really bummed. The this app folks didn’t let us park there despite very unclear expectations on Avail . It would be a very easy fix on Avail to warn people that manual transmission isn’t accepted. Please change this so people can have more clear expectations about what will happen when they arrive.
by Mo Gales
I have rented with this company on numerous occasions, and for the most part, it’s been great. But just recently they randomly and unprovoked kicked me off Avail and told me I’m unable to rent with the again. But here’s the kicker, THEY DONT EVEN KNOW WHY?! The customer support couldn’t even tell me why because the system doesn’t give details. It just automatically checks an account and says “yes” or “no” as to its eligibility. I’ve rented on so many occasions with NO PROBLEMS at all. Now all of a sudden, not only am I not able to rent, I can’t use Avail ever again. The support lady told me they have changed policies and due to these policies once banned by the system, you can’t use Avail ever again. On top of all of this, they also lost my garage sticker which costs money, they told me they had it, then when I arrive to pick it up they couldn’t find it anywhere. This company is a joke
by !!CICI!!
They are the absolute worst!!! DO NOT use this company for your car rental needs. I booked my car rental months in advance and called in multiple times and they canceled my reservation less than 24 hours before my flight the next day. They only communicate via email and if that email goes to your spam folder and you don’t see it well then you are screwed and they will cancel your reservation without so much as a phone call. I called them more than once and never did they communicate verbally what they stated in the email and when I called the night before my flight they said unfortunately their only way of communication is by Email and there’s nothing they can do to get my reservation back. If I could rate them less than one star I would. How could they not give me my reservation back when I called within two minutes of them sending me an email stating it was canceled. They do not care about their customers. They are the worst and most unprofessional company ever.
by QSparky
I shared my car with this app back on may 18, 2021. I found out on may 31st that my car has not returned from its reservation. Then to only find out later that the car has been stolen!!!!! I have been calling religiously trying to get answers on what happened to my car! They won’t let me speak to a manager… the “trust and safety” department is unreachable and my case has been open for more than 50 days! I am making payments on a car that I DO NOT have. I have no been able to track my car through the Hyundai app for almost a month now!!!! My car is gone and NO ONE cares. No one has contact me about my vehicle it have has to CALL this company so much! This is so pathetic and I’m never working with this scammer friendly company again! My car is gone! They WILL NOT return my calls! I would give this company 0 stars if I could!!!!!! DO NOT TRUST THIS COMPANY
by Ijanáe
I have had a really bad experience both with Avail and with this app overall. I am an owner and decided to rent my car on this app because it was way less maintenance than Turo. Well my first time renting the car, it incurred rear bumper damage and I wasn’t notified until much later. Avail has built in redundancies that makes it very difficult to get paid (I.e. you have to have your license verified before getting paid but not before renting your car… why??) Avail says you can only rent for 14 days at a time but in order to be eligible for this app Plus 2.0, you have to schedule a 1 month rental. I’m pretty much not making any money at all right now because my car was damaged and this app is dragging their feet getting the repairs done. This has been a nightmare from the ghetto. Would not advise.
by Think2wice05
Get this notification there now in Phoenix, so thought I would give it a try. Every vehicle that’s available has 150 mile limit per day! If anybody know anything about AZ, you would know it’s a tourist state. From Phoenix to the Grand Canyon and back is well over 150 miles. After adding the extra mileage, you’ll spend more then what you would have spent at Budget/Enterprise. You do better off using Turo.
If you don’t want the miles on the car, don’t rent it out!
App is user friendly with a nice setup. Prices seem reasonable until you look at mileage fee. To each it’s own!
by My Name Is Khan Too
this app claims their sharing process is hassle free but when renters use the vehicle and pass through tolls , it gets billed to the registered owners. Keep in mind that most tolls centers do not have Cash lanes anymore and the toll ( with penalties ) bet billed to vehicle owners.
First of all, owners are NOT given such a heads up and are expected to read through pages of this app’s FAQ to know and be prepared about this. This means, this app expects them to spend significant time learning all their FAQ’s and then predict all possible issues arising out of sharing their vehicle. How is that hassle free sharing ?
Since this app is the one to learn of these issues first hand it’s their responsibility to come up with procedures to avoid or mitigate such issues. But sadly, they are choosing to pass the burden to owners because they will refuse to reimburse after 90 days of toll transaction. ( keep in mind the bills may generate several weeks after the transaction )
by Leozusa
I got to register my model 3 in Avail without problems, but when I was reading the small print there was a clause that no EV would be able to be shared, I called support and was told that Teslas were the only ones accepted, so I took it in. Gladly, they have honored the $100 bonus and have kept my car in the parking lot, but no additional earnings could be made and having known before I’d have used Turo as I also have set it up for Turo Go. Please update this as the system looks really promising! Thanks.
by Ke12334
I used this service in Denver. It was very convenient to shuttle to and there weren’t any lines or waiting time! The employees were so nice and they have the best customer service I’ve seen in a very long time. There was a slight worry that a car computer issue was going to cause a charge on my card, but the complete opposite happened as this app team went above and beyond for us!!
by Jatclev
We shared our car at ORD and had a great experience! The car was cleaner than we’d seen in a long time after picking it back up, inside and out, and the car was rented out to at least 4 people. We earned a nice amount! There was a little bit an odd smell in the car at pick up, but after some air freshener in the car it quickly resolved. Definitely using this again!
by REALLDAY
I have used this service 4 times now at the Denver airport and continue to be impressed by this service. The process is fast and easy, the staff is very friendly and I received a great car every time, for a much lower price than the like rental cars over the same period of time. I hope to see this service in the others cities I travel to in the near future!!!!
by Uncle Jakk #3
I use this every time I fly. The antiquated car rental companies don’t know it yet, but they’re in big trouble. Not only is my truck in better condition than when I drop it off, I also have insurance protection, save money on an Uber from my house to airport, save money on Uber back my house, oh, and then like $80 just magically shows up in my bank account. Unreal.
by Larryngh
Avail is full of bugs. It didn’t send me any notification or email when somebody borrowed my car. I didn’t know how I get paid. It just display a single earnings balance with no breakdown or history. The borrower made a big dent and two deep scratches on my hood which was really visible and will cost me a ton of money to fix it but Drift denied to cover as they said “those scratches/depression is less than 3 inches”. Very disappointed with Avail and the team. Will not recommend it to anyone.
by PhoebeBuffay77
I started using Avail once I moved to Denver, this used to be the best app ever until once I couldn't open the Key box to return the keys. I called the customer service but unfortunately, customer service didn't know how to deal with the problem ⚠️ they said they will read a book to answer my question!!! I had the keys for two days then they called and asked to put the key somewhere. I was charged for three days although they promised not to charge me! They really need to work on their customer service. Otherwise, they will lose more fans.
by Debbie Mama SK
I love making income without doing anything and this app car sharing is perfect for that. They are still working out some kinks but customer service is A #1! I’ve been in the customer service business for years and have never seen it any better than this app. Always friendly staff and caring employees. I give 4 stars only because they are growing and can let’s find room for improvements.
by RHW84088
Avail works fine when I’m in the USA, but I’m traveling internationally and would like to check my earnings and all I’m getting is an error that says “we found found an unexpected error on this page please try again or contact customer service.” Does Avail not work internationally?
by Ofe1818
I can’t say enough about this new app! At the bare minimum, you get to leave your car with them at the airport for free, get a free car wash and free shuttle ride to and from the airport 24/7. Best case scenario is that they rent your car out for you while you’re gone and supplement some travel expenses. Great customer service and insurance service as well!
by Shakinbake97
I tried reserving a car in Dallas and every major car rental was completely booked unless I reserved the car for 5 + days. After extensive research I found Avail and booked it skeptically but I had a great experience and no issues.
by Cfificigtsrsu
Literally SO much better than everyone else, ESPECIALLY TURO. I was an owner on Turo and now this app hosts my car for me. I may not make quite as much yet, but I literally have none of my old responsibilities, either. Now I personally choose this app anytime I go to one of their cities!
Avail is great until your car has been in an accident. My car was in accident. It took me numerous outreaches to even find out what happened to my car. They finally sent me pictures after asking for them via text and email. Once I found out how bad the car was damaged, Avail has gone silent. I was told someone from Allstate would reach out within 24 hours. She (fantastic by the way) finally reached out to me on Saturday-- a full six days after the accident. She informed me that she just received the claim two days prior. So my car sat somewhere for four days before the insurance adjuster even had a chance to do anything. Since then (I'm now 8 days after the accident), I don't know how bad the damage to my car is, where the car is, or when I could even expect to get it back. I've called, texted, and emailed to their customer support and they all say they will put a message to the team. If you ask for a supervisor, the Caribbean based called center will tell you that there isn't one on at the moment. So these customer support agents are running the ship rudderless. Up until this accident, I would happily recommend Avail. The service serves as a win-win. However, I've given the Avail team numerous opportunities to make this right with me before sharing my story publicly. The service (Denver Airport) team has absolutely failed me and continues to fail me at ever turn after this accident. The kicker-- they didn't even pay me for the rental when they crashed my car!
DO NOT USE THIS SERVICE! My daughter took her car to the Avail office at the Atlanta Georgia airport after learning about the Avail car sharing program. She filled out all of the required contract paperwork. We took the car to the airport on October 8, 2022. The woman at the Avail office scanned the car and said that the car was good to go. My daughter then got an email confirmation that the car was "live" meaning it was able to be rented. About a month later my daughter returned only to have the same woman drive up to her and said that her car was not working, the battery had died and after she charged the car, it would not go more than 15 miles an hour. She stated that it needed to be fixed. She said that this was Avail's responsibility to fix and gave my daughter a loaner car to use. She then drove 2 hours home. After a week, she received notice from Avail that she would need to pay for the repairs to her car. They would not tell her how much the repairs would cost only that she needed to sign an invoice statement stating that she would cover the cost to fix her car. She said that she was not responsible for the incurred cost and that Avail needed to fix the car. A few days later she received another email notice stating that she needed to sign the invoice and return the loaner immediately. She called the customer service number (the only number available) and once again stated that she was not responsible for the cost and that she would not be returning the car until this was cleared up. She continued to receive the run around from the customer service agent until the agent said that she would contact another department to get it cleared up. One week later, she received another notice to sign the invoice. She had received no other communication from Avail. She called and got the same treatment. I, her father, then got on the phone and told them that this was not acceptable and that I needed to talk to a supervisor. After being put on hold for 15 minutes, I talked with someone claiming to be the supervisor. She told me that she would get this figured out and call back by 5 PM that night. That was a week ago...no phone call had been received. Today, November 17, 2022, my daughter received another email with the same verbiage. My daughter called again and received the same treatment. My wife then got on the phone and gave the customer service agent the same timeline and said that this needed to be resolved ASAP. He said that he would call by tomorrow. I am expecting that a call will not be received. Our next steps will be to contact the Better Business Bureau, The Attorney General for the State of Georgia, as well as a lawyer. DO NOT USE THIS COMPANY! The promise of making a few dollars to rent your car is not worth this hassle. There is no way to resolve this issue outside of calling their general customer service number and speaking with someone who has been trained to repeat the same message over and over. And shame on Allstate insurance for allowing this to happen. In case you missed my message...DO NOT USE THIS COMPANY...EITHER TO RENT YOUR CAR OR TO RENT A CAR.
I would have to agree thier customer service is a joke. I was told on the phone they don't accept PayPal, but that is not what the site said as far as accepted payment they take Debit cards and they certainly too $795 however after two weeks which was as long as one booking could be they blocked me from using their platform again and I can not dispute it they can see it they kicked but can't tell me. The PayPal card I have is a debit MasterCard . I was thrilled with the pricing I was even more thrilled the price included insurance the key box did not enjoy at all, BUT THAT MAZDA 6 ohh baby I was out of my league but I ENJOIED every minute in that car. I am very disappointed with them I waited and waited thier price for better the closer it got to lighting it up lol. I wish they had not been in violation of their own policy by accepting my PayPal card but that is what burns my ass is that I'm block for a violation of trust and safety terms. How trust worthy do you look when you took the payment for two weeks and wish we could still be making beautiful music but they are childish and hypocritical
Liked it at first until I was charged $93 because I didn't extend my rental in time. $93 is more than daily rate. I made a phone call to let them know I was keeping the car for two more days and they would not remove the $93. When I returned the car the fuel was exactly where it was when I left it and I was charged an additional $10 telling me it wasn't where it was. Their first level of support is useless and the second tier making the decisions, you cannot get a hold of directly, so really there is no support. All you will get is an email telling you they are charging you the fees. Rip off be careful!! Oh, and be careful of the "hidden" 150 mile per day note. After they nickel and dimed me it would've been just as much to rent from major car rental (which I usually do) - Good idea Avail, but you suck.
Worst car renting experience ever. Below are all 6 reasons I will never use Avail and urge no one to ever use it. 1) I was charged a $150 smoking fee when I've never smoked a day in my life and know for a fact me and no one else smoked in near or around the car at all. 2) Key box malfunctioned and I had to wait for an avail service rep to restart it 3) The elevators of the parking garage were out of service so I had to walk up a steep ramp with my suitcase meant for cars to get to the lot 4 ) The location where avail told me the car was was under construction and an avail rep had no idea where it was so we had to go to every floor of the parking garage to find it 5) When returning the car all avail spots were taken so I had to drive in circles around the parking garage to find a spot and wait for avail customer service to tell me what to do. I eventually just parked in a random spot per their instruction 6) I was charged for extra gas when I filled up shortly before getting to the garage and the car wasn’t even at a completely full tank when I got it. Most likely any extra gas that was used was because of #5 listed above. I followed the directions of having the car filled with the same amount of gas as when I got it.
Worst car renting experience ever. Below are all 6 reasons I will never use Avail and urge no one to ever use it. 1) I was charged a $150 smoking fee when I've never smoked a day in my life and know for a fact me and no one else smoked in near or around the car at all. 2) Key box malfunctioned and I had to wait for an avail service rep to restart it 3) The elevators of the parking garage were out of service so I had to walk up a steep ramp with my suitcase meant for cars to get to the lot 4 ) The location where avail told me the car was was under construction and an avail rep had no idea where it was so we had to go to every floor of the parking garage to find it 5) When returning the car all avail spots were taken so I had to drive in circles around the parking garage to find a spot and wait for avail customer service to tell me what to do. I eventually just parked in a random spot per their instruction 6) I was charged for extra gas when I filled up shortly before getting to the garage and the car wasn’t even at a completely full tank when I got it. Most likely any extra gas that was used was because of #5 listed above. I followed the directions of having the car filled with the same amount of gas as when I got it.
WHAT HAPPENED WITH ME WAS I RENTED WITH THEM THREE TIMES AND NEVER ONCE DID THEY ASK ME FOR A DEPOSIT IN THOSE THREE RENTALS. ON MY FOURTH RENTAL THEY REQUIRED A $200 DEPOSIT STATING IT WAS BECAUSE I DID NOT HAVE A CREDIT CARD BUT A DEBIT CARD. THE POLICY STATES THEY WILL RETURN THE DEPOSIT THREE DAYS AFTER YOU TURN IN YOUR RENTED CAR. I TURNED MY BORROWED 2016 BLACK HONDA CIVIC IN AT 10:00 P.M. AND NOW AS I MAKE THIS REVIEW 4 DAYS LATER AT ALMOST 8AM😡 THE MONEY IS STILL NOT IN MY ACCOUNT. I WANT TO TELL EVERYBODY THAT IN ALMOST 3 YEARS OF BEING A TENANT HERE IN LOS ANGELES I HAVE NEVER BEEN LATE ON MY RENT. I JUST WANT TO THANK AVAIL (SARCASTICALLY OF COURSE) FOR RUINING MY UNTARNISHED REPUTATION AS A TENANT. I AM ALSO READING ALL OF THE OTHER REVIEWS AND I HAD NO IDEA THAT THEY WERE THIS HORRIBLE TO THEIR CUSTOMERS. THE REVIEWS ARE UNBELIEVABLY HORRIFIC AND I FEEL SO SORRY FOR EVERY SINGLE PERSON WHO HAS BEEN SCREWED OVER BY THIS COMPANY. WOW! I HIGHLY DOUBT I WILL EVER BORROW FROM THEM AGAIN IN THE FUTURE. I WILL NOW START LOOKING FOR A DIFFERENT COMPANY TO USE FROM NOW ON.
Avoid renting your car out to them. I had rented it to them once with no problem so I thought I would do it again but this time for longer. It was advertised (and you can see if you go through their prompts on the site) that If you rent your car out for longer than 30 days you get guaranteed earnings of $300 a month for your first 3 months. It also says this is for any vehicle class when you are filling it out. When they did not give me the guaranteed earnings I was expecting I contacted them and they said that I was eligible. (I later found that it only says in their Q&A that my vehicle (subcompact cars) is not allowed in the long term sharing with guaranteed income - Although as I was going through the process I had put in all my vehicle information and it included the guaranteed earnings in the projected income as to make me believe that I would receive that projected income. I am still trying to get the money that they originally said that I would earn but I have little faith. Overall do not trust them, they deceive you on the site and make you think you are getting something you are not. I will not be using them in the future (unless they do own up to their dishonesty and pay me the guaranteed income) and advise against using this company as they do not care about the car owners. I hope nothing goes wrong with my car before I get back as I have read some reviews saying owners har problems with the car not being returned in the same condition or not even returned at all...
Used avail to borrow a car from the Denver airport. The car was there but it was so filthy I literally could not see out the windows or mirrors, Any Of Them! It was dark which made the glare impossible to even drive out of the lot until I found a rag to wipe an area to see out of. The car was embarrassingly filthy and the guy said if I wash i can get a refund. Of course I washed it and returned it ten times cleaner and full of gas. After dropping it off I rented another from Broomfield, Co but when I went to go get it they had cancelled and "permanently blocked" me from using Avail. No explanation and as of yet no refund for the $28 I spent to clean the first rental. If I get my money back I will then report my experience with them anywhere I can if they still have me blocked for no explainable rreason.
Came back from vacation and went to the Avail lot attendant expecting our car to be waiting for us. This was about 11:30 p.m., Saturday night (1/29/22) at O'Hare airport in Chicago. The attendant said he had no record of us to pick up our car, or any record whatsoever about our car in his tablet. We gave him my phone number, and he was able to find the contract. Then he could not find the keys. He never did. Finally, after calling his manager, at about 1 in the morning, we got a loaner car. I called this morning, and still no keys. I said I wanted proof that our car is actually in the Avail lot - the customer service guy (Josh) said he would have them send a date-stamped photo of our car. We have not yet heard back, nor received photo-proof that our car is actually there. I contacted my daughter who works in the legal department for Allstate, the parent company for Avail. A lawyer in the department said they would look into it. Still no word. Where is my car! Or at least the car key!
i have rented from avail 2 time the first time was ok the car they give needed a oil change but they still give me a the car 2 time i rented i had the car for two days tried to extend the car for another day it wouldn't let me because there were no more cars to book so i put 25 dollar the tank and took it back. The third time I tried to rent the cancelled my trip sent me an email told me i couldn't until six months and didn't even me a reason why i couldn't rent and both times i rented i put the gas back and brought the cars back on time.
I am 61 years old, live in Canada and do not possess a US drivers licence. For the last reason noted, I am not allowed to rent a car from Avail. I travel often and am constantly amazed by how internationally challenged so many people and businesses in the US are. This is one of the more absurd examples. This incredible ignorance is at the centre of the rapid demise of the US. I was told that this policy is in place for the safety of it’s customers. With this kind of visionary leadership, the other rental car companies in the world need not worry about Avail being a threat.
I am very dissatisfied with Avail. My car was with them for only two weeks and the condition I am getting it back in is absolutely unacceptable. They will not be paying for any repairs or to assist in fixing it. My car is almost brand new and was in great condition. Do not give your car to Avail unless you want no car to come back to
WARNING TO ANYONE THINKING ABOUT DROPPING THEIR CAR OFF I left my car for 4 days, after coming back home to pick up my car I was told it had not been returned yet. No one had given me a warning or call. It has been 3 days and I still do not have my car! No one has contact me - only me trying to call and email them. They give me no information, they don’t know anything. There is no one else to speak to - no managers no other departments nothing.. please please just don’t do it. Do not leave your car with Avail
Worst customer support system EVER. I shared my car long term while I was abroad. For at least 8 months, they have operated their customer support department completely, RIDICULOUSLY, understaffed. Extraordinarily long holds, supervisors never available... weeks to hear back when they tell you 48 hours. Emails are typically not responded to for at least a week, maybe two weeks. And bear in mind, these are all in regards to TIME SENSITIVE issues. Too many to go over in this review, but everything from car accidents and damages to missing payments, unpaid tolls, and more. Then there's the fact that the staff seem to be thoroughly undertrained, so you essentially need to speak to a supervisor in order to get anything accomplished. Countless times, I've known more about Avail's terms than the person I'm speaking to. And the poor supervisors are clearly run ragged and overworked to the extreme. How does this company expect to survive if they don't invest in customer support?? I've tried to be patient, but clearly they are NOT prioritizing their customers/sharers experience since they haven't done what needs to be done to fix these issues when they've had all the time in the world to do so. Not sure what the problem is, maybe the pay is krap, maybe there's a high turnaround cause everyone is irate when they eventually get to talk to customer support... but trust me, as a company owner myself, you are nothing without happy customers. Too bad they are taking what would be a great idea and completely flushing it down the toilet by cutting corners in the only department that really matters.
Yes. Avail - Car Sharing is very safe to use. This is based on our NLP (Natural language processing) analysis of over 3,603 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Avail Is 41.5/100.
Yes. Avail - Car Sharing is a totally legit app. This conclusion was arrived at by running over 3,603 Avail - Car Sharing User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Avail Is 93.3/100..
Avail - Car Sharing works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
- All-inclusive pricing with no surprise fees, under-25 fees, or second driver fees
- Reliable cars inspected for quality and safety
- Easy booking process and quick access to cars
- Car owners can share their cars and earn money every trip
- Free parking for car owners who share their cars at airports
- Insurance coverage and 24/7 roadside assistance for every trip
- Access to customer support 24/7
- Policy information available on the website.
