Avail - Car Sharing Reviews

UNETHICAL AND UNACCEPTABLE!! I don’t write reviews, good or bad but they definitely earned this one!! I rented my car with this app while I was on a trip with my family, I was supposed to get back on July 12th and that’s when my car should have been available for me, before our flights back on the 12th we received a phone call from a representative letting us know that the car would be returned 3 hours later than expected so that would mean that we wouldn’t have our car when we got back, so that itself is a hassle when you live 40 minutes away from the airport!! When getting back we got told that our car should have been returned on the 10th and for the past 2 days they were trying to figure out where it was!!!!! So they bluntly told us a lie that led us to believe that our car was safe and on its way back!!! THIS IS DOWN RIGHT UNETHICAL AND UNACCEPTABLE!!! Oh and by the way it’s a Mercedes Benz almost brand new. So I took it upon myself and called the police to start making themselves accountable for the location and safety of my vehicle!! Trust goes both ways and they bluntly told a lie and broke that trust. I hope this reviews gets very high up the chain because I’m still at the airport talking to the police and trying to figure this out.

Just tried this service for my first time. It probably works great for those who are renting other peoples cars but not for those who give this app their car in exchange for free parking. Took a trip out of town with my family for two weeks and the first day someone rents my car they had an accident. It was poor communication and they couldn’t tell me what happened to my car. All they said was it was a “flat tire.” I could go on and on but bottom line is “is it worth saving $100 in parking to lend this company your car?” No way! Typical tech company that points you towards Avail or an email for service. Sorry it’s my car and I loaned it to you and I should be able to talk to the parking attendant who saw my car not someone at a 1-800 number. Thankfully my car only had a flat tire which it took them 6 days to fix and put my car back in the lot. Don’t give them your car. You could have a great experience and gain $100 or you could have a nightmare where someone doesn’t care if they wreck someone else’s car and the service teams protocol is unprepared. (First time I ever wrote a review but hopefully this saves someone.)

They are the absolute worst!!! DO NOT use this company for your car rental needs. I booked my car rental months in advance and called in multiple times and they canceled my reservation less than 24 hours before my flight the next day. They only communicate via email and if that email goes to your spam folder and you don’t see it well then you are screwed and they will cancel your reservation without so much as a phone call. I called them more than once and never did they communicate verbally what they stated in the email and when I called the night before my flight they said unfortunately their only way of communication is by Email and there’s nothing they can do to get my reservation back. If I could rate them less than one star I would. How could they not give me my reservation back when I called within two minutes of them sending me an email stating it was canceled. They do not care about their customers. They are the worst and most unprofessional company ever.

We shared our car at ORD and had a great experience! The car was cleaner than we’d seen in a long time after picking it back up, inside and out, and the car was rented out to at least 4 people. We earned a nice amount! There was a little bit an odd smell in the car at pick up, but after some air freshener in the car it quickly resolved. Definitely using this again!

this app claims their sharing process is hassle free but when renters use the vehicle and pass through tolls , it gets billed to the registered owners. Keep in mind that most tolls centers do not have Cash lanes anymore and the toll ( with penalties ) bet billed to vehicle owners.

First of all, owners are NOT given such a heads up and are expected to read through pages of this app’s FAQ to know and be prepared about this. This means, this app expects them to spend significant time learning all their FAQ’s and then predict all possible issues arising out of sharing their vehicle. How is that hassle free sharing ?

Since this app is the one to learn of these issues first hand it’s their responsibility to come up with procedures to avoid or mitigate such issues. But sadly, they are choosing to pass the burden to owners because they will refuse to reimburse after 90 days of toll transaction. ( keep in mind the bills may generate several weeks after the transaction )

I have rented with this company on numerous occasions, and for the most part, it’s been great. But just recently they randomly and unprovoked kicked me off Avail and told me I’m unable to rent with the again. But here’s the kicker, THEY DONT EVEN KNOW WHY?! The customer support couldn’t even tell me why because the system doesn’t give details. It just automatically checks an account and says “yes” or “no” as to its eligibility. I’ve rented on so many occasions with NO PROBLEMS at all. Now all of a sudden, not only am I not able to rent, I can’t use Avail ever again. The support lady told me they have changed policies and due to these policies once banned by the system, you can’t use Avail ever again. On top of all of this, they also lost my garage sticker which costs money, they told me they had it, then when I arrive to pick it up they couldn’t find it anywhere. This company is a joke

I was really excited to use this app and the sign up process was straightforward. I spent a bunch of time putting all the information in and prepping my car. I arrived at the drop off point with a reservation to learn that they don’t accept manual transmission! Nothing I read said anything about that and I had even registered my car as manual on Avail and it didn’t say anything about a manual car not being rentable. So we had spent time and money prepping the car and driving to the specific location only to be rejected. We had to scramble last minute to find affordable parking and we were really bummed. The this app folks didn’t let us park there despite very unclear expectations on Avail . It would be a very easy fix on Avail to warn people that manual transmission isn’t accepted. Please change this so people can have more clear expectations about what will happen when they arrive.

I shared my car with this app back on may 18, 2021. I found out on may 31st that my car has not returned from its reservation. Then to only find out later that the car has been stolen!!!!! I have been calling religiously trying to get answers on what happened to my car! They won’t let me speak to a manager… the “trust and safety” department is unreachable and my case has been open for more than 50 days! I am making payments on a car that I DO NOT have. I have no been able to track my car through the Hyundai app for almost a month now!!!! My car is gone and NO ONE cares. No one has contact me about my vehicle it have has to CALL this company so much! This is so pathetic and I’m never working with this scammer friendly company again! My car is gone! They WILL NOT return my calls! I would give this company 0 stars if I could!!!!!! DO NOT TRUST THIS COMPANY

I have had a really bad experience both with Avail and with this app overall. I am an owner and decided to rent my car on this app because it was way less maintenance than Turo. Well my first time renting the car, it incurred rear bumper damage and I wasn’t notified until much later. Avail has built in redundancies that makes it very difficult to get paid (I.e. you have to have your license verified before getting paid but not before renting your car… why??) Avail says you can only rent for 14 days at a time but in order to be eligible for this app Plus 2.0, you have to schedule a 1 month rental. I’m pretty much not making any money at all right now because my car was damaged and this app is dragging their feet getting the repairs done. This has been a nightmare from the ghetto. Would not advise.

My experience is that this app has horrible customer service . I have left my car with them at Denver airport 4 times, and they always miss some days, fuel charges or mileage fees. It’s not huge, but I am always missing $30-60 dollars . The only way I can police them is by using the telemetry in my car. If you don’t have that, there’s no way of knowing how long your car is out , and Avail does not tell you any of that information.

this app doesn’t reply to emails (sent over 20 to try to try to fix a 3 day missing payment) and if you call you are out on hold for hours. Even though the representatives are nice and polite, they have no power to fix any of the issues.

It’s a nice idea, really bad execution . Try some other way to share your car, you’ll be sorry to use Avail.

Had multiple cars listed with them all came back with issues during the trip 1- car came back with obd connector wires cut and they just tell me to call support, i call support and they’re like we don’t handle that and someone will contact you from our leadership team , it’s been over a month and no one has contacted me
2-car was never detailed, they left trash and stuff in my car and even their tracking device
3-got car with empty tank and had to call multiple times to get reimbursed for only gas amount
I know its the new company and they’re trying but their support system need to contact owners and solve things instead of ignoring

I used this service in Denver. It was very convenient to shuttle to and there weren’t any lines or waiting time! The employees were so nice and they have the best customer service I’ve seen in a very long time. There was a slight worry that a car computer issue was going to cause a charge on my card, but the complete opposite happened as this app team went above and beyond for us!!

Get this notification there now in Phoenix, so thought I would give it a try. Every vehicle that’s available has 150 mile limit per day! If anybody know anything about AZ, you would know it’s a tourist state. From Phoenix to the Grand Canyon and back is well over 150 miles. After adding the extra mileage, you’ll spend more then what you would have spent at Budget/Enterprise. You do better off using Turo.

If you don’t want the miles on the car, don’t rent it out!

App is user friendly with a nice setup. Prices seem reasonable until you look at mileage fee. To each it’s own!

Loaned my cars with this app, joined there year program to make $$$. Mid of the year they end the program abruptly and none of my cars are eligible for the new program… meanwhile while they had my cars they rented them to individuals that caused accidents, got speeding tickets, toll booth tickets and then they refused to reimburse me for toll tickets that happened on their watch saying that it was too late to report, even though I had no way of knowing until i received a letter in the mail in Feb 2022 from and out of state DMV saying you have a bill from Sep 2021! The operation they are running is messy and I won’t ever work with them again.

I have had a nightmare of an experience renting my car to this app. They confirmed reimbursement for damages caused to my vehicle while it was in their possession, but I have not reviewed a response from my claim in over three weeks (response time was supposed to be 2 - 3 days). I have written confirmation a bonus I was to receive, yet I haven’t received even a response in two months despite faxing (yes, they only except fax for certain documents) over a month ago.

I could go on with my negative experience, but please do yourself a favor and do not trust your vehicle with this company. It is so far the worst decision I’ve made.

I got to register my model 3 in Avail without problems, but when I was reading the small print there was a clause that no EV would be able to be shared, I called support and was told that Teslas were the only ones accepted, so I took it in. Gladly, they have honored the $100 bonus and have kept my car in the parking lot, but no additional earnings could be made and having known before I’d have used Turo as I also have set it up for Turo Go. Please update this as the system looks really promising! Thanks.

The call center is always available without long hold times but Avail is terrible.

I have emailed this app support almost 10 times to let them know that my earnings are stuck on $0 and for various other issues.

Out of about 10 emails in the past month I got two responses. One was apologizing since I resolved the issue on my own and they gave me a $25 gift card which was nice but doesn’t solve their communications issues if they continue the same pattern.

I have since sent them an email 5-6 times over the last 2 weeks with no response other than to ask me to give the DL information after about a week and no response now for the last week after verifying my DL expiration date.

The call center is very professional but their app and email support is terrible. If I would of known about this before putting my car into their program I may have reconsidered.

I was sharing my car with this app and it was involved in a crash on the first trip. I have been trying to get information regarding my car but the customer support is pathetic.. They have not been responding to emails and when I call they say they cannot provide any additional information and just that it has been in an accident and the lot team is looking at it. They won't provide any SLA, they wont let me talk to any supervisor, they won't even transfer the call to the Lot team.

I would definitely NOT recommend this app to anyone.!

I have used this service 4 times now at the Denver airport and continue to be impressed by this service. The process is fast and easy, the staff is very friendly and I received a great car every time, for a much lower price than the like rental cars over the same period of time. I hope to see this service in the others cities I travel to in the near future!!!!

I use this every time I fly. The antiquated car rental companies don’t know it yet, but they’re in big trouble. Not only is my truck in better condition than when I drop it off, I also have insurance protection, save money on an Uber from my house to airport, save money on Uber back my house, oh, and then like $80 just magically shows up in my bank account. Unreal.

I can’t say enough about this new app! At the bare minimum, you get to leave your car with them at the airport for free, get a free car wash and free shuttle ride to and from the airport 24/7. Best case scenario is that they rent your car out for you while you’re gone and supplement some travel expenses. Great customer service and insurance service as well!

I started using Avail once I moved to Denver, this used to be the best app ever until once I couldn't open the Key box to return the keys. I called the customer service but unfortunately, customer service didn't know how to deal with the problem ⚠️ they said they will read a book to answer my question!!! I had the keys for two days then they called and asked to put the key somewhere. I was charged for three days although they promised not to charge me! They really need to work on their customer service. Otherwise, they will lose more fans.

I love making income without doing anything and this app car sharing is perfect for that. They are still working out some kinks but customer service is A #1! I’ve been in the customer service business for years and have never seen it any better than this app. Always friendly staff and caring employees. I give 4 stars only because they are growing and can let’s find room for improvements.

I tried reserving a car in Dallas and every major car rental was completely booked unless I reserved the car for 5 + days. After extensive research I found Avail and booked it skeptically but I had a great experience and no issues.

Avail is full of bugs. It didn’t send me any notification or email when somebody borrowed my car. I didn’t know how I get paid. It just display a single earnings balance with no breakdown or history. The borrower made a big dent and two deep scratches on my hood which was really visible and will cost me a ton of money to fix it but Drift denied to cover as they said “those scratches/depression is less than 3 inches”. Very disappointed with Avail and the team. Will not recommend it to anyone.

Avail works fine when I’m in the USA, but I’m traveling internationally and would like to check my earnings and all I’m getting is an error that says “we found found an unexpected error on this page please try again or contact customer service.” Does Avail not work internationally?

Literally SO much better than everyone else, ESPECIALLY TURO. I was an owner on Turo and now this app hosts my car for me. I may not make quite as much yet, but I literally have none of my old responsibilities, either. Now I personally choose this app anytime I go to one of their cities!