Avail helps people share cars at airports & communities. Borrow great cars at
all-inclusive, affordable prices. It’s all the best parts of traditional car
rental, but without the upselling, surprise fees, or hassle. Plus, every trip
helps a real person like you instead of a massive renta...
Exceptional customer service!
I used this service in Denver. It was very convenient to shuttle to and there weren’t any lines or waiting time! The employees were so nice and they have the best customer service I’ve seen in a very long time. There was a slight worry that a car computer issue was going to cause a charge on my card, but the complete opposite happened as avail team went above and beyond for us!!
Doesn’t take manual but doesn’t tell you!
I was really excited to use Avail and the sign up process was straightforward. I spent a bunch of time putting all the information in and prepping my car. I arrived at the drop off point with a reservation to learn that they don’t accept manual transmission! Nothing I read said anything about that and I had even registered my car as manual on the app and it didn’t say anything about a manual car not being rentable. So we had spent time and money prepping the car and driving to the specific location only to be rejected. We had to scramble last minute to find affordable parking and we were really bummed. The Avail folks didn’t let us park there despite very unclear expectations on the app. It would be a very easy fix on the app to warn people that manual transmission isn’t accepted. Please change this so people can have more clear expectations about what will happen when they arrive.
150 miles a day! Better off going to major rental CO.
Get this notification there now in Phoenix, so thought I would give it a try. Every vehicle that’s available has 150 mile limit per day! If anybody know anything about AZ, you would know it’s a tourist state. From Phoenix to the Grand Canyon and back is well over 150 miles. After adding the extra mileage, you’ll spend more then what you would have spent at Budget/Enterprise. You do better off using Turo. If you don’t want the miles on the car, don’t rent it out! App is user friendly with a nice setup. Prices seem reasonable until you look at mileage fee. To each it’s own!
Bad support team
Had multiple cars listed with them all came back with issues during the trip 1- car came back with obd connector wires cut and they just tell me to call support, i call support and they’re like we don’t handle that and someone will contact you from our leadership team , it’s been over a month and no one has contacted me 2-car was never detailed, they left trash and stuff in my car and even their tracking device 3-got car with empty tank and had to call multiple times to get reimbursed for only gas amount I know its the new company and they’re trying but their support system need to contact owners and solve things instead of ignoring
Good concept but need more transparency
I like the idea of getting paid while my vehicle is parked/shared during my trip. As a vehicle owner, I would feel more at ease if I can see the current status of my vehicle at any given time. There is no information available or any notifications provided when my vehicle is being rented out, how much mileage was driven during the rental and pictures of vehicles before and after rental. I only get a mere email that xyz vehicle has earned this amount and the funds will be available in a few days.
No more rental cars for me!
I have used this service 4 times now at the Denver airport and continue to be impressed by this service. The process is fast and easy, the staff is very friendly and I received a great car every time, for a much lower price than the like rental cars over the same period of time. I hope to see this service in the others cities I travel to in the near future!!!!
I’m shorting car rental stocks
I use this every time I fly. The antiquated car rental companies don’t know it yet, but they’re in big trouble. Not only is my truck in better condition than when I drop it off, I also have insurance protection, save money on an Uber from my house to airport, save money on Uber back my house, oh, and then like $80 just magically shows up in my bank account. Unreal.
Poor experience through app.
The call center is always available without long hold times but the app is terrible. I have emailed avail support almost 10 times to let them know that my earnings are stuck on $0 and for various other issues. Out of about 10 emails in the past month I got two responses. One was apologizing since I resolved the issue on my own and they gave me a $25 gift card which was nice but doesn’t solve their communications issues if they continue the same pattern. I have since sent them an email 5-6 times over the last 2 weeks with no response other than to ask me to give the DL information after about a week and no response now for the last week after verifying my DL expiration date. The call center is very professional but their app and email support is terrible. If I would of known about this before putting my car into their program I may have reconsidered.
I can’t say enough about this new app! At the bare minimum, you get to leave your car with them at the airport for free, get a free car wash and free shuttle ride to and from the airport 24/7. Best case scenario is that they rent your car out for you while you’re gone and supplement some travel expenses. Great customer service and insurance service as well!
BEST WORST APP
I started using this app once I moved to Denver, this used to be the best app ever until once I couldn't open the Key box to return the keys. I called the customer service but unfortunately, customer service didn't know how to deal with the problem ⚠️ they said they will read a book to answer my question!!! I had the keys for two days then they called and asked to put the key somewhere. I was charged for three days although they promised not to charge me! They really need to work on their customer service. Otherwise, they will lose more fans.
I love making income without doing anything and Avail car sharing is perfect for that. They are still working out some kinks but customer service is A #1! I’ve been in the customer service business for years and have never seen it any better than Avail. Always friendly staff and caring employees. I give 4 stars only because they are growing and can let’s find room for improvements.
Never heard of the app before. Now I love it.
I tried reserving a car in Dallas and every major car rental was completely booked unless I reserved the car for 5 + days. After extensive research I found this app and booked it skeptically but I had a great experience and no issues.
Full of bugs. Poor support team. Regret trying it!
The app is full of bugs. It didn’t send me any notification or email when somebody borrowed my car. I didn’t know how I get paid. It just display a single earnings balance with no breakdown or history. The borrower made a big dent and two deep scratches on my hood which was really visible and will cost me a ton of money to fix it but Drift denied to cover as they said “those scratches/depression is less than 3 inches”. Very disappointed with the app and the team. Will not recommend it to anyone.
Love the app, love the service more.
This app works fine when I’m in the USA, but I’m traveling internationally and would like to check my earnings and all I’m getting is an error that says “we found found an unexpected error on this page please try again or contact customer service.” Does this app not work internationally?
Literally SO much better than everyone else, ESPECIALLY TURO. I was an owner on Turo and now Avail hosts my car for me. I may not make quite as much yet, but I literally have none of my old responsibilities, either. Now I personally choose Avail anytime I go to one of their cities!
Yes. Avail - Car Sharing is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,782 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Avail - Car Sharing Is 21.9/100.
Yes. Avail - Car Sharing is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,782 Avail - Car Sharing User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Avail - Car Sharing Is 21.9/100.
Avail - Car Sharing works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
By Funmi Owolabi
Aug 03 2021
I am very dissatisfied with Avail. My car was with them for only two weeks and the condition I am getting it back in is absolutely unacceptable. They will not be paying for any repairs or to assist in fixing it. My car is almost brand new and was in great condition. Do not give your car to Avail unless you want no car to come back to
By Sarah C
May 20 2021
WARNING TO ANYONE THINKING ABOUT DROPPING THEIR CAR OFF
I left my car for 4 days, after coming back home to pick up my car I was told it had not been returned yet. No one had given me a warning or call. It has been 3 days and I still do not have my car! No one has contact me - only me trying to call and email them. They give me no information, they don’t know anything. There is no one else to speak to - no managers no other departments nothing..
please please just don’t do it. Do not leave your car with Avail
May 10 2021
Worst customer support system EVER. I shared my car long term while I was abroad. For at least 8 months, they have operated their customer support department completely, RIDICULOUSLY, understaffed. Extraordinarily long holds, supervisors never available... weeks to hear back when they tell you 48 hours. Emails are typically not responded to for at least a week, maybe two weeks. And bear in mind, these are all in regards to TIME SENSITIVE issues. Too many to go over in this review, but everything from car accidents and damages to missing payments, unpaid tolls, and more.
Then there's the fact that the staff seem to be thoroughly undertrained, so you essentially need to speak to a supervisor in order to get anything accomplished. Countless times, I've known more about Avail's terms than the person I'm speaking to. And the poor supervisors are clearly run ragged and overworked to the extreme.
How does this company expect to survive if they don't invest in customer support?? I've tried to be patient, but clearly they are NOT prioritizing their customers/sharers experience since they haven't done what needs to be done to fix these issues when they've had all the time in the world to do so. Not sure what the problem is, maybe the pay is krap, maybe there's a high turnaround cause everyone is irate when they eventually get to talk to customer support... but trust me, as a company owner myself, you are nothing without happy customers. Too bad they are taking what would be a great idea and completely flushing it down the toilet by cutting corners in the only department that really matters.
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