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by Patrick1223

UNETHICAL AND UNACCEPTABLE!! I don’t write reviews, good or bad but they definitely earned this one!! I rented my car with avail while I was on a trip with my family, I was supposed to get back on July 12th and that’s when my car should have been available for me, before our flights back on the 12th we received a phone call from a representative letting us know that the car would be returned 3 hours later than expected so that would mean that we wouldn’t have our car when we got back, so that itself is a hassle when you live 40 minutes away from the airport!! When getting back we got told that our car should have been returned on the 10th and for the past 2 days they were trying to figure out where it was!!!!! So they bluntly told us a lie that led us to believe that our car was safe and on its way back!!! THIS IS DOWN RIGHT UNETHICAL AND UNACCEPTABLE!!! Oh and by the way it’s a Mercedes Benz almost brand new. So I took it upon myself and called the police to start making themselves accountable for the location and safety of my vehicle!! Trust goes both ways and they bluntly told a lie and broke that trust. I hope this reviews gets very high up the chain because I’m still at the airport talking to the police and trying to figure this out.

by First Time And Last Time User

Just tried this service for my first time. It probably works great for those who are renting other peoples cars but not for those who give Avail their car in exchange for free parking. Took a trip out of town with my family for two weeks and the first day someone rents my car they had an accident. It was poor communication and they couldn’t tell me what happened to my car. All they said was it was a “flat tire.” I could go on and on but bottom line is “is it worth saving $100 in parking to lend this company your car?” No way! Typical tech company that points you towards the app or an email for service. Sorry it’s my car and I loaned it to you and I should be able to talk to the parking attendant who saw my car not someone at a 1-800 number. Thankfully my car only had a flat tire which it took them 6 days to fix and put my car back in the lot. Don’t give them your car. You could have a great experience and gain $100 or you could have a nightmare where someone doesn’t care if they wreck someone else’s car and the service teams protocol is unprepared. (First time I ever wrote a review but hopefully this saves someone.)

by !!CICI!!

They are the absolute worst!!! DO NOT use this company for your car rental needs. I booked my car rental months in advance and called in multiple times and they canceled my reservation less than 24 hours before my flight the next day. They only communicate via email and if that email goes to your spam folder and you don’t see it well then you are screwed and they will cancel your reservation without so much as a phone call. I called them more than once and never did they communicate verbally what they stated in the email and when I called the night before my flight they said unfortunately their only way of communication is by Email and there’s nothing they can do to get my reservation back. If I could rate them less than one star I would. How could they not give me my reservation back when I called within two minutes of them sending me an email stating it was canceled. They do not care about their customers. They are the worst and most unprofessional company ever.