Contact MyNISSAN Support

by Barrie72627

If you don’t mind waiting minutes to review the status of your EV, such as battery percentage, or to even engage climate controls, then ignore this review. In this modern age, the connection experience of this app is reminiscent of using dial up. Now, some credit is due to Nissan as they recognize these issues but customers have been waiting and waiting for an update.

So, Nissan, if your listening, you need to prioritize costumer experience with software updates to improve these slow response times.

Lastly, the same should be said about the Nissan Ariya EV that uses this app. If Nissan wants to be any but competitive in this new EV market, then they need to seriously consider provisioning more frequent updates. And most importantly, listen to your customers, they are the ones using the vehicles and software and interact with it daily!

by AstroPhyStudent

I don’t understand the good reviews… 8/10 times, it won’t even turn the a/c on or lock the car. Additionally, if has never ONCE allowed me to access the charge (Nissan Ariya) to see status or set a charge limit which is very problematic. I called customer support and they said that it’s an app wide issue (unsure if that is true) and that I should submit an official ticket if I want it the developers to fix it. This was nearly two months ago.

It’s an electric car. I should, at bare minimum, have the ability to look at what my battery percentage is and set the charge limit to preserve the life of my battery. I also want to see the status of the battery while it is charging too… no idea why these problems haven’t been fixed yet.

by Annieoakiely

For what you pay for this app it hardly ever works! We have been in a freeze the past few days and it only worked one time like 3 days ago and hasn’t worked since! So if I need to warm up my car to go somewhere I’ll have to go to my car and start it that way and that I don’t want to do because I’m sure my doors are frozen and won’t be able to open them, plus I shouldn’t have to do that. This app cost so much and if you check the status on how many times it worked you would see it’s not very many! I better get a refund or a good price when it’s time to renew. I only renew because if you want the other little things this comes with you have to use this app. PLEASE fix this app! I’m about to go out now in 15 degree cold to try to start it. And you cant say it’s not working because of the cold because it doesn't work in warm weather either! Work on this app and make it better!