Contact NCB Support
Company Name: National Commercial Bank Jamaica Limited
About: Bypass the lines and hours of waiting. Complete your routine banking
transactions from anywhere in the world, any time you please with the bank
that’s in your hands!
The NCB Mobile App makes it easy to:
- Check account
balances
• View your Saving, Chequing, Loan, Deposit or Investment account
(accounts must already be enabled on the web)
• View the last 20
Transactions
- Transfer funds
• Between own acc.
NCB Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of National Commercial Bank Jamaica Limited
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit NCB Website
Privacy Policy: https://www.jncb.com/privacypolicy
Developer: National Commercial Bank Jamaica Limited
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3 Most reported problems 😔💔
Need better decisions making for long term growth
by Jones876
Good design but I think with the increase in revenue I am wondering how and why this multimillion billion bank not using international stander and still cradling to the antiquated technology things that need to change :
1. Visa debit (not everyone need to be chained to a credit card with annual fees)
2.reliable customer service (why saying youboffere 24/7 banking and you will not get a customer service rep pass 7 pm and if you do their department cannot assist you I think NCB need to outsource these areas with different time zone and person who have the skilled and knowledgeable about the services being offered to reduce long wait in line an on phone to do simple banking )
3. Making online and app usage more used friendly eliminates token this was a wast of investment. I didn’t take it with me to the states and was told by a customer service that I order to go online I need to fly back to Jamaica to get it and hand it in .
App optimization
by Jahiemz
It’s clear that ever since You guys updated your “system” your app was not fully optimized, for Ive been waiting for 5 months for my credit card details to be added to my portal and I’ve literally been waiting in vein. Called customer care I get a million different excuses that doesn’t lead to a solution. You may ask why not use the website instead well......because it doesn’t work either!!!! I wouldn’t care if it was a visa Debit, but how can you give someone a credit card and no proper way to see activity. For all I know 30 other people could be using my card. You need to do better. And I’ll continue to give a 1 star until this can be resolved.
Need more features
by Renard Jackson
Up to now we can’t get the card freezing feature and mobile Cheque deposit on this app and card details take too long to update look at the time we are in the mobile Cheque deposit feature would be one of the best one right now and for some reason persons card still are not safe and you guys saying your stepping up security that’s a good security feature especially for the cards holder to have for themselves. Come on know it’s not a snap of a finger but this company is taking too long to put in these simple step to help it’s customer got to do better.
Have a Problem with NCB Mobile? Report Issue
Why should I report an Issue with NCB Mobile?
- Pulling issues faced by users like you is a good way to draw attention of NCB Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a NCB Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using NCB Mobile.
