Square Team Reviews

I added my direct deposit info and finally got paid! But it’s super unclear how one actually gets their money transferred. And then I tried using the Split feature and add another account and now it not only deleted my first account but neither are there! It’s erroring claiming that it’s undefined and won’t allow me to get at least the original account added. So Square gets to hold on to the money I EARNED and make it impossible to get it in my account. There’s no support in SquareTeam so you’re basically screwed and SquareTeam gets to roll in your cash because why would they care about letting go of the money you earn?! I’m going to report to my employer and hopefully they will go back to paper checks or another system because this is a scam.

I've been trying to use this on my (Wi-Fi only) Ipad and my iPhone... I can only login on my ipad... I get redirected to am error page when trying to login on my iPhone.... Sent this problem to them two months ago with exact details... I only get pat responses/apologies from them when I inquire... With no solution or update... They say that they are re-escalating my issue... they've said that for the third time ... I would not use SquareTeam because of the lack of attention I'm getting from there support team... unfortunately my employer mandates that I do.

Update: from two stars to one star
Square got back to once with a possible simplistic fix... to no avail.
It’s been three weeks since my reply that their fix didn’t work.
Need I say more...

I cannot leave SquareTeam running in the background while I’m at work because it “times out” after a while and it ends up logging me out. When I try to use Face ID to log back in it does NOT work and I am forced to enter my email and password every single time. This is honestly really annoying and very inconvenient, and totally defeats the purpose of having a Face ID login option.

Brand new to SquareTeam from Square. Used it the first day with no issue, set everything up and ready to rock.
I could not use the navigation bar, but whatever, I could clock in and out.
Day two, opened app to find I am logged out, logged in and employer is gone. Uninstalled, reinstalled, no change. No idea why employer information was dumped. Have not been able to trouble shoot it.

Update: The entire navigation bar does not respond at all on my device. 100% unresponsive. It makes using SquareTeam very difficult and frustrating.

As an employee who uses SquareTeam everyday to clock in and out, etc. you would think we would have some customer support or even topics online to answer any questions we had. But no, it’s only for employers so any additional questions or errors, I had can’t be answered. Especially when the mistake is on Square’s side and I can’t get it fixed. I spent 20 mins looking for at least some type of customer service and you can barely get that. Lots of bugs, and things messing up on SquareTeam all the time.

Beware of square payroll. This company is predatory. During tax season of this year I asked for an independent contractor’s 1099 to be updated due to monies paid prior to using square payroll. Via email the customer service rep was responsive and helpful. I completed the excel spreadsheet as per their directions, then I received a $150 invoice from Square for “labor” even though the update amount was LESS THAN $200. When I called customer service and asked the square NOT submit this 1099 to IRS because my accountant would handle this contractor’s 1099–10 minutes after calling and sending an email—it was submitted. Now, my business has until Jan 31 to submit the amendment (at a cost to my business!). I have tried chat messages (for 1 hr), multiple calls to the payroll team, escalating it to a supervisor (the rep stated “no one will probably call you back”—and they were correct!), and many many emails. I have been shafted by this company and I will soon close my account and go with a more established payroll service like QuickBooks Payroll or ADP. They will woo you, wine and dine you to get you to sign up. Once you do…they will ghost you just like a date you met in the club. Avoid at all costs.

I am a employee of someone who uses square team app and I use to like it then it changed on me and the other 3 employees. I can no longer track my hours or clock in or out on SquareTeam . I tried to find a contact support but there was none for just a employee. I hate how I have to have 2 different apps for keeping track of my hours, at this point I will just delete the team app and keep using HoursTracker because that never fails me.

Sometimes when I open SquareTeam , I find it logged me out for no reason. When I type in my password, it says password not recognized and I’m forced to reset my password. Doesn’t happen as often anymore, but there was a period a few months ago where I had to reset my password every day for a week because it kept logging me out.

SquareTeam works great most times, it is clear on the paystubs and how much I’ve earned but every time I want to use it I get signed out. I have Face ID set up and SquareTeam used to use that to sign in but recently it’s been signing me out and forgetting Face ID so I need to type my email and password every time I use it. It isn’t a terrible issue just very annoying after the 29th time of doing so this week.

Great app! Before my phone updated, it opened up with Face ID no problem whatsoever. Now, when I try to log in to clock in or out, almost every time it tells me I’m logged out due to inactivity. I’m usually busy when clocking in or out so to stop to type everything in when I expect it to use my face to open SquareTeam is just frustrating every single time. Otherwise I love SquareTeam. It’s simple, tells me what I need to know, and is transparent. Please fix the Face ID issue.

Edit: I’m not sure why it constantly logs you out. Even after a 7 hour shift. The whole point of this is convenience, and it’s extremely inconvenient to have to log in EVERY TIME. What’s the point of Face ID if it isn’t going to do you any good? And it doesn’t save your password (for obvious reasons) so when I forget to clock out, and do it on the road, I have to pull over to type everything in, when my face could do that, and then it’s just one button click. Please fix!!! 5 stars once you do.

Square is extremely helpful to clock in and out with my unconventional job. However—the sign in process is extremely irritating. I can always count on SquareTeam signing me out each time I work, either when I’m about to clock out—which doesn’t make sense since I am signed in & clocked in—or when I need to clock in for my shift. It will say “Account is Inactive” (which again, makes absolutely no sense), then it makes me manually type in my login, which makes me late to start my shift. To top it off, there is inconsistency with the next step. Every time I have to manually type in my login, it will take me to a screen with “My Business” and other stuff which has nothing to do with me. Additionally, I wish there was a way to delete my previous employer. I am really happy with the overall function of SquareTeam itself, as clocking and in out its easy and the hours are tracked down to the minute!

Could really use some more quality of life features. For instance, as many people have said, I really wish it had SOME way of saving the login information. Face/Touch ID would also be great.

Also, it seems fairly inconsistent sometimes. For example, I have the big clock in button yet one of my coworkers does not.

Besides those problems, it certainly does what it’s supposed to do. I still can’t help but feel like there could be more. It’s also shocking how little SquareTeam has been updated. I know you are still updating it (last update was two days ago as of writing this), so it’s shocking that you haven’t seen/responded to any of the reviews.

So SquareTeam is great and seems to work pretty well other than the fact you have to be 18, being 16 and having a job where this is used is hard to get logged in and get your paycheck. To get logged in being a minor I had to have my employer enter all my banking information and basically create a whole new account it’s frustrating that I can’t create it myself and had to give someone else my bank account info. I would love SquareTeam if that changed bc so much if part time workers are 16-17 years old and having to go to your employer to get it set up is a pain.

For the most part it works okay for the employees. As a manager SquareTeam doesn’t show me who is clocked in or allow me to edit time cards. That’s info I need daily and I have to login to the web site to get it. You can’t request off, only availability. We have to use a spreadsheet...in 2021. Time tracking in general needs work. I can’t reorder list of workers to make visualizing the schedule easier. Homebase is pretty much the same cost with more features and I regret switching. I really hope Square is pouring resources into making this better.

My major issue with this is two fold for part time employees:

1. Availability shouldn’t be regular/recurring. It makes us still have to track days off manually. Part timers don’t have consistent availability

2. It would be more helpful if they could enter all the days they aren’t available on a calendar, date specific basis. I’d love if my employees could tell me all the dates they CANT work for the next month, not times they’d prefer to

SquareTeam seems to work as intended. It displays timecards in an easily readable fashion, accurately showing times clocked in and hours worked (regular, overtime, double time, and total). The timecards section also offers a feature to allow you to view your hours worked over a user-selected period of days. This helpful feature can also be found in the paystubs section. Here, paystubs are presented so that pertinent information is easily located with detailed breakdowns of pay and taxes found at the press of an arrow. SquareTeam also offers an option to download a PDF version of your paystubs. While these two sections seem to serve their purpose well, the scheduling part of SquareTeam leaves much to be desired. There are options to set your availability, but not by date, only day of the week. This leads to team members having to set availability week by week should they need to report availability accurately through SquareTeam . Additionally, there is no option to make yourself unavailable on a day or future date. That is to say, the scheduling aspect of SquareTeam could be improved by adding features to allow you to make yourself unavailable and to set your availability by date and not day of the week. I also think as a “team app”, SquareTeam should offer a messaging system for communicating with your team. There also seems to be no option to integrate your schedule with your Apple Calendar.

Great app, does what it’s supposed to do. As a worker though, it suddenly started making me log back in all the time (multiple times a day) and I wish it would let me stay logged in like it used to.
I also just got on, and the schedule won’t pop up as well as my next shift or the ability to even clock in.
That’s an issue.

SquareTeam still needs a way to save login info and/ or incorporate TouchID. Also, the time-totals only show the first shift worked that pay-period. It’s a new app with new bugs, but I’m excited to see it develop!

It’s super useful to have something apart from the web-based platform for checking timecards and seeing how much has been earned so far during the pay-period.

Wonderful app, definitely does everything it was designed for smoothly with incredibly well laid out pages. HOWEVER I also have to use Square Appointments and I wish that I did not have to switch back and forth a dozen times just to have the calendar and its tools. However, I understand that’s not what SquareTeam was designed for and otherwise deserves 5 stars. I just wish there was a way to enable the tools from other apps so I can just use this one and not have to switch back and forth.

Response time is a little slow but that might be due to my old phone.
Information availability is terrific and the layout is easy to follow and use.
Great job

Every time I try to log in to SquareTeam , it tells me my password is incorrect. I literally have to change my password every day! I don’t understand what’s happening. Am I doing something wrong or is this happening to others as well?

Log in issues , and log outs are difficult when needing to take a break it should allow you to clock in when break is done not automatically after 10 min . Although SquareTeam is a good idea , not very user friendly

Would be nice if you could integrate fingerprint login. Also time card punches are not in date order. Could be a bit more user friendly. Thanks

The time cards do not calculate properly and the dates aren’t in order. Also missing face login or fingerprint login. Makes it frustrating to use and understand.

I’m an employer and love that my employees can use SquareTeam to check their own hours for the week but am not thrilled that they can clock in and out from their phones and not actually be at the location. Is there a way to turn this setting off?

Worked great until recently, app won’t refresh and keeps giving a “We’re sorry, something went wrong” message

SquareTeam works great for me but I am not able to see the time left on my breaks.

Some of my coworkers get there check in thursday because SquareTeam offered it to them and weve been working the same amount of time, and i still get paid every friday with no option to get paid wed or thurs., how is that ?

Great app for our employees. The one think I would love to see improved, is the capabilities to create weekly work schedule for our staff that they can be received and viewed from SquareTeam.

Honestly don’t like the fact that is employees could clock in when ever, even if we aren’t at work

Is there a way to edit my hours? I accidentally forgot to clock out.

Good simple interface. Super easy to view pay and hours.