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by GmLady

Beware of square payroll. This company is predatory. During tax season of this year I asked for an independent contractor’s 1099 to be updated due to monies paid prior to using square payroll. Via email the customer service rep was responsive and helpful. I completed the excel spreadsheet as per their directions, then I received a $150 invoice from Square for “labor” even though the update amount was LESS THAN $200. When I called customer service and asked the square NOT submit this 1099 to IRS because my accountant would handle this contractor’s 1099–10 minutes after calling and sending an email—it was submitted. Now, my business has until Jan 31 to submit the amendment (at a cost to my business!). I have tried chat messages (for 1 hr), multiple calls to the payroll team, escalating it to a supervisor (the rep stated “no one will probably call you back”—and they were correct!), and many many emails. I have been shafted by this company and I will soon close my account and go with a more established payroll service like QuickBooks Payroll or ADP. They will woo you, wine and dine you to get you to sign up. Once you do…they will ghost you just like a date you met in the club. Avoid at all costs.

by Woodnymph79

I added my direct deposit info and finally got paid! But it’s super unclear how one actually gets their money transferred. And then I tried using the Split feature and add another account and now it not only deleted my first account but neither are there! It’s erroring claiming that it’s undefined and won’t allow me to get at least the original account added. So Square gets to hold on to the money I EARNED and make it impossible to get it in my account. There’s no support in the app so you’re basically screwed and the app gets to roll in your cash because why would they care about letting go of the money you earn?! I’m going to report to my employer and hopefully they will go back to paper checks or another system because this is a scam.

by CrowbarBunny

Brand new to this app from Square. Used it the first day with no issue, set everything up and ready to rock.
I could not use the navigation bar, but whatever, I could clock in and out.
Day two, opened app to find I am logged out, logged in and employer is gone. Uninstalled, reinstalled, no change. No idea why employer information was dumped. Have not been able to trouble shoot it.

Update: The entire navigation bar does not respond at all on my device. 100% unresponsive. It makes using the app very difficult and frustrating.