HS Team App Reviews

HSTeamApp is great in the number of features it offers and the simple design. I work at Chick-fil-A and it is the scheduling app we use to manage everything. However, there are problems with its performance. Its loading times can be very long, to the point where it will time out you have to restart HSTeamApp . Sometimes, even when you restart HSTeamApp it won’t work and you have to wait 20-30 minutes until it comes back. Second, the messaging system is unclear whether a message is sent. I will write a message out and hit send, and the send button will go dark and it will just sit there. No confirmation, just a static page. If you wait 30 seconds, it goes away. However, it is unclear whether the message sends if you don’t wait until it vanishes automatically. Lastly, the shift pickup system is buggy. A few weeks ago, I was trying to pick up a shift for a Saturday (and it was a Monday) and it told me there was an error. I kept trying to pick it up throughout the week and it never let me pick it up. I tried to pick another one up that week too, and again, I was never able to. HSTeamApp would be awesome if it were more reliable.

HSTeamApp is just not easy to navigate. I believe HSTeamApp could be so much more organized. I find it unnecessary to have to first click on the calendar icon on top, and then each day of the week over and over just to set up your availability. I think having a pop-up or a drop-down box after simply clicking on each day of the week, with the time frame you are able to work, would be much easier and faster to set up.

Even on the website, the availability calendar is set up almost like an excel sheet when it could just be a one-click drop-down box of the hours you’d want to work.

The message feature on HSTeamApp doesn’t give me notifications of a new message so I often read them late (doesn’t go through push-notification), and new messages should be in bold print to differentiate between old/new messages. Simple features make a huge difference.

I use HSTeamApp every day for my job and it’s been such a huge help in my life.

That being said, the new dark mode update has turned a useful tool into the most inconvenient app on my phone. I understand that most apps are switching to dark mode to comply with the new IOS update, but the execution of dark mode in the latest update of HSTeamApp is horrible. You can’t see messages, times, or days, which makes seeing my schedule and communicating with my coworkers more difficult than necessary. Please, either edit the dark mode compatibility to make HSTeamApp usable again, or ditch it completely and go back to the old format. There is absolutely no reason why I should have to adjust my phone’s entire display to see an app.

I love HSTeamApp and all the help it provides, so I am extremely disappointed at this update and the problems it’s caused.

HSTeamApp is very useful to keep track of my schedule, but I also love that I am able to see who else is working that day. The one thing I wish you would add is a total for the hours scheduled and also a total for the week to see house many I am scheduled for

The layout is really nice and easy to navigate. Recently, however, HSTeamApp won’t load sometimes. This is incredibly inconvenient because I will try to check my schedule and it won’t load. This is the only way I can look at my schedule. So, if HSTeamApp won’t load I won’t have a clue when I work and there is no accessibility for me. It used to work really well, but with the updates the issue has been getting WORSE. Please update HSTeamApp to have it load quickly again, thank you.

With the new IPhone update a lot of apps are either staying the exact same or moving along and adapting to dark mode, however HSTeamApp is unreadable when dark mode is on. I don’t know if it’s an apple thing or if you guys can do something to fix it, but the color of the text stays the exact same and parts of the background turn black, making HSTeamApp useless unless you go to settings and switch off dark mode. It’s more of a PITA than anything else, but it would be cool if you guys could fix it. Definitely would get a 5 star review for that

HSTeamApp seems pretty decent and well put together. Recently theres been an iPhone update to enable dark mode and this is the only app that seems to not work well with the new iPhone update. It’s extremely hard to see the text when in HSTeamApp . I have to go into my phone settings and change my entire display to be able to read the text in HSTeamApp . Hope an update can be made to support the new iPhone display settings. Otherwise a good app overall.

On HS you are unable to see the whole team you are working with. If you are scheduled front of house, you can't always see who is back of house or in leadership. You also only have the options of being available or unavailable. On Shift Agent you were able to say when you preferred to work or preferred not to work even if you were available.
Also, the interface just isn't pretty. It's shallow but as a consumer, it matters.

It still gets the job done and works. But these are ways it could be better.

just found out you have to click the mypass login and then the labor login links in order to ACTUALLY log in otherwise it says your credentials are not correct, but when i login it just gives me a screen that says “//walk me stuff,” whatever the hell that means. and i’ve got one question; you guys didn’t hire anyone with any experience at all in app development when y’all were making HSTeamApp, didn’t you? my mother could do better than this. HSTeamApp is counterintuitive and you’re better off just adding a shortcut from the home screen to the website.

Honestly, HSTeamApp is not very great, but it works for me. There’s only one very annoying issue that I have with it (as of now lol): So I synced my work schedule with my Apple Calendar, however, there’s like multiple listings of the same shift on my Apple Calendar. So like it’s there, it’s syncing, but it’s putting it there multiple times, which is pretty annoying. I don’t know exactly what’s causing this, maybe every time I open HSTeamApp it re-syncs? That’s my biggest issue at this moment.

Every time HSTeamApp updates it logs me out and then when I try to log in it, it says my info is wrong and it won’t let me but I know I’m entering the correct info because I’m logging into my job website fine. I’ve changed my password and tried logging in again and it’s still not letting me and now I have no clue what my work schedule is… HSTeamApp shouldn’t log users out after an update, this is very inconvenient.

This is a fantastic scheduling app, it totally gets the job done! Two things I would love to see implemented. Schedule notifications (when a new schedule is posted, or what my hours are for the upcoming day) and the ability to see all my hours totaled at the top of the week. Awesome work on all fronts. Thanks!

I have an iPhone 5 and have had HSTeamApp for six months and it has worked amazing. I love HSTeamApp ! But about a month ago HSTeamApp stopped updating and I could not update in HSTeamApp Store but it still allowed me to access HSTeamApp . But a week ago it refused to let me into HSTeamApp and said I had an authentication failure so I uninstalled it and tried to reinstall it and now it won’t let me install HSTeamApp back on my phone. So I was hoping to get an answer or find a way to fix it. Thank you for any help. I hope this can be resolved.

While I appreciate HotSchedules making adjustments to have dark mode available, HSTeamApp isn’t ready for it, yet. The text stays black and doesn’t shift to white, so you have to manually change the display to light mode in your iPhone. I’m hoping a fix comes soon.

Also, the load time has been slow for quite some time, and I would love to see that get resolved, as well, in the future.

HSTeamApp is user-friendly and very helpful, but I’ve had a couple times where I am trying to pick up a shift, but because I’ve asked for time off it won’t even let me see the shifts and even if the time off isn’t scheduled for that day it won’t let me see any released shifts at all.

Is HSTeamApp only for Chick-fil-A or other companies can use it as well? I used to work at Chick-fil-A and this is what we used but at my new job the scheduling app is not so great. I’m planning to suggest hot schedules if it’s possible for them to use it.

When I go to roster to look at the next day schedule it crashes after I scroll down to write up our team’s schedule for the next day. Very frustrating that I have to log onto a laptop or pc to use roster then it isn’t in a time order

Can not login to HSTeamApp , but when I log on through an internet browser I can get in. What a terrible way to manage an app when you can not login with correct info. Have tried multiple ways to be able to log in as well through many channels. No matter which path I choose I cannot get into HSTeamApp . Not sure if this is a way to try and buy the not free app, but this has been a terrible experience.

HSTeamApp is fine and works well with my job. My only complaint is that there is no option for schedule updates to go through my push notifications.

I find HS to be an effective system of schedule dispersion. However, I’ve noticed lately that people let go of shifts and I KNOW they let go of it but it doesn’t appear on my app. Is my app specifically broken? Or is it a widespread issue? Can you guys maybe investigate this and fix it in the next patch?

With the new update I can’t see when my shifts end, or when anybody else’s shifts end. For example, if my shift is a 6am-2 it’s only showing me the 6am part. This happened with the new update. Before that I’ve had no issues with HSTeamApp .

I’ve been suspended for over a week now. My managers and directors have no idea why this has happened and has emailed hotschedules and all they got was to reset my password. It wouldn’t work so I tried reinstalling HSTeamApp . Nothing. I can’t see my schedule in HSTeamApp , cant request off through HSTeamApp , can’t pickup or drop shifts or do anything associated with HSTeamApp . This makes it very hard for my team leaders to keep track of what’s going on and this needs to be fixed.

HSTeamApp worked fine at first. I could see my schedule and it let me know when a new schedule was posted or if I had a message.

The new update now I have to log in like it’s a computer and than it said I’m not in the system. I’ve been using it for like 3 weeks. What’s going on? I uninstalled and installed again said the same thing. I looked at the other app where you had to pay. It’s doing the same thing.

Fix it. This is getting really annoying.