Alamo - Car Rental Reviews

I’ve used this app for years because them along with Avis where the only companies that did not require a deposit when using your credit card but the other day I go to Avis at the Atlanta Hartsfield Airport to Rent-A-Car and the lady tells me that now you have to pay $100 deposit wow so then I’m like OK I just need to take one day off because I did not know I had to pay a deposit so she then tells me well I can’t do that because now it seems like you don’t have the money to pay for the car so we can’t let you remake a reservation....... are yu serious I absolutely cannot believe this lady just said this to me after I just told her I did not know that a deposit was required so how in the world does that mean I can’t pay for the car she clearly needs not to work in customer service and she supposedly was the supervisor I was so ready to walk away from that counter and never returned to Almo that I failed to get her name but I will never ever rent another car from that company again Avis is my new home for my all my rental needs!

App is horrible! Logged in with credentials I've had for years, app immediately recognized me and put up my name. Then screen dimmed and stupid circle went round and round and round and and never got anywhere. Couldn't even log out so just closed Alamo and tried again. Same deal second time. You've got to be kidding! Closed app again and just to be sure restarted my iPad. Surprise, surprise, my entire desk top had been totally rearranged! Thanks guy! Spent 15 minutes putting everything back where it belongs and deleted Alamo . Been renting from this app for at least 20 years but will never fall for their app again! Lot easier to rent their cars through the Costco app. That one at least works!

The whole point of using Alamo is to make things fast and easy. I wanted to check in for my rental. But Alamo does not allow me to check in within Alamo and instead sends me to browser web page to do it. The browser then requires me to input all of my information manually even though I logged into Alamo using my this app account which already has my info. After entering my info manually, I was able to check in using the browser and then went back to Alamo where I had to re-enter my reservation number. After finding my reservation on Alamo , it doesn’t save it under my reservations so I have to do it manually each time. Very poorly written app.

We always end up renting with this app after comparing prices. And we have had very good experiences with this app, easy pick up and return. Many locations allow you to select a car you like. The only drawback was lack of a convenience app on the phone but finally, it’s here! We immediately installed and logged in, boom, my upcoming reservation pop up! So far so good, app seems to be working fine.

Not only can you reserve a car quickly, but Alamo allows selecting the pick-up and drop-off times in a manner that is so much better than the this app website. Also useful is the feature that grays out times when the pick-up location is closed, so you can better plan your arrival. Love Alamo!

Mobile app is simple to use and you save big using this app. I used to be exclusive Budget renter. Then I tried this app when budget had no availability. When I saw how much I saved…..I never went back.
this app’s staff have been friendly and car clean, new and dependable

The this app App is fast, clear, and easy. I just booked a full sized SUV that we have to pick up at 12:30 AM and return a week later at 5:00 AM due to flight times. I was done making the reservation in less than 5 minutes.

Please fix it. Somehow Alamo does not allow to pick the time when selecting rent and return from different locations. But i could book the same reservation thru the website online no problem at all. After i booked it thru online, it showed my reservation on Alamo right away. so then i tried to book another reservation on different dates on Alamo again, the dates could not be selected again. Poor.

I also rent this app when I vacation and saw this app had an app when going to book my upcoming Family trip for Thanksgiving. Alamo is super simple and focused on helping me making a reservation at the location I want and the price I need. Also, love the added design touches in his app. Nice work, this app. I’ll be using this again!

Just rented from them. I rent three times to four times a year and they are always excellent and service and prices. I rented from the Strasburg France location at the train station and those folks were terrific.

Have a reservation on file with my account. Downloaded Alamo to make it easier to check in. I can pull up my reservation on the website. Alamo says error doesn’t exist. Call for help. Don’t have time to call and wait on phone and not important enough to do so either. I can just use website. It’s a shame since apps are being used by most major companies today for ease of use and return customers. If t can’t pull up your reservation, what’s the point. Too bad.

I’ve been using this app for quite a few years now due to them always having the best cost on great vehicles across the board. Additionally, I have always been exceptionally pleased with the service at this app.

You have stolen me from Budget! I rent cars twice a month for a week and never have I had a better experience than with your company.
Thank you!

I’ve never written an app review before but feel compelled this time. This is the best app I’ve ever used for reserving a service or shopping. You have date options and can skip items irrelevant to you. Fast and accurate. Great app!

Earlier I had to call and update my info The Rep. was quick to update my account and very kind efficient and professional. You should be proud of him for representing you this way.
Mary Ann Monahan

Love Alamo extremely easy to use! Need to make changes on your reservation, no problem just a few simple clicks and bingo your done.

We use this app when traveling because of their excellent rates and service! I recommend them to all my family and friends!!

Alamo the so easy to use . I never have any issues when checking in after using my app.

The this app website isn’t great in my opinion so Alamo is a great alternative. It’s easy to use and the interface is wonderful! This is probably the second best Car Rental App that is out on Alamo Store. 5 Stars!

What a mess!! Just send me to web site. If I am logged in why does Alamo need to redirect to the web site to reinput basic info like address and primary card number? These should be stored in my profile along with the ability to default to skip the counter. Then when I leave the rental garage I have to give the agent my card and license all over again.

Everybody at this app is always willing to help you when you return your car and I also like how you just go to your car and drive away I highly suggest this app it’s OK John Uga

Searched multiple dates (one month out) across multiple cities. I am over 25, and indicated as such, so that shouldn’t be an issue. No matter what, I got an error message with an option to call. I don’t want to call. That’s why I put Alamo on my iPad.

For the record, I LOVE the customer service at my local Albuquerque this app branch, but Alamo is clearly defective.

Incredibly easy to book a reservation and check prices. Highly recommend.

I have been renting from this app for years. I enjoy there hospitality every where we go. No matter were we rent from it’s always a pleasure to rent from this app. Aloha

I made a reservation on the this app website, and received a confirmation number in my email. Alamo can’t find the reservation and says error occurred. I called customer service and they said to just use the website. I also tried again 3 days later and app still doesn’t work. Then what’s the point of Alamo?

Running on iPhone 6s 64 running latest iOS 12.2. App downloaded fine, but when I enter my credentials and hit Login, Alamo crashed.
I tried deleting and downloading again. I shutdown all other Apps. I rebooted my phone.
App runs on my iPad mini 4, which I believe has a slower A processor.
So 1 star until I can run Alamo .
Oh, I can run Alamo if I don’t log in. So as a Guest?