ChowCall Reviews

It's a waste. I waited 2 hours for an order, was told I'd get credit for the same amount on my next order. When attempting to order again it wouldn't process my order at all and showed an error message with their phone number, prompting me to call to process the order. It's useless.

It’s not just ChowCall . Specifically the company. ChowCall first off says that at 9:30, every single breakfast store is closed, then I decided to go out and see for my self and sure enough, the restraint was open 5 minutes after I checked ChowCall . Then on the other hand, you order your food and sometime around 1 1/2 hours to 2 1/2 hours later your food finally comes in. And if you ordered warm food stand by, Bc it’s probably cold. I know every single meal I get that’s supposed to be hot ends up being room temperature when I get it. The drivers always ask for a tip when they show up 50 minutes late and they give a long list of excuses as to what made them late. Your company needs to step up their game. Get more drivers that are around the area. Deliver the product to the person ON TIME, NOT 3 HOURS AFTER THEY ORDER IT. And make your food Warmer when we get it. And you’ve got something going. As of now... it’s complete garbage.

They used to be amazing however I ordered last week and was missing a large app, called they said the driver would bring it an hour later he comes back with a small fry, call again just wanting a refund for the item at that point (2 hours after ordering) they said they would send ok stuff happens (have yet to see the refund). Order again this week this time 20 nuggets are missing so I’m once again without food and haven’t even bothered calling because clearly last week wasn’t ok stuff happens it’s a consistent problem.

Updated I have ended up calling they are supposed to bring the food back out so we will see what they actually bring and update from there

I’m on new river order wings too and the order said it was 33$ not bad considering going myself in an Uber would roughly be about the same cost just for the travel expenses but after I clicked accept and confirm on ChowCall it says 33$ I check my bank to see if it goes through and see they’re taking 47$ instead and to make it better instead of being able to call them and try and figure out what’s going on you have to message them on ChowCall and there’s no way to tell if they receive or even read you message

Update:said they picked my order up and were on the way and now it’s almost been an hour and I haven’t received a single text call or notification about anhthing

I’ve wasted too much money on ChowCall. I have nothing good to say about it. The list of negitaves goes on and on. Ive waited hours for my food to be delivered only for it to be missing an item or just completely the wrong order and, when you try to contact support to try and get reimbursed for the missing items they offer no help. The menus are overpriced and do not have the entire menu. When the order does arrive the driver is almost always at the wrong house and when you go to meet with the driver to pick up to order the driver gives you attitude when you don’t give them a bigger tip when you sign for the food. Its a complete joke! Moral of this is save your money and if you can, get the food yourself.

So I’ve tried this 5 times, and only 1 of those times my order came on time. I look at other delivery services and they take half the time, but sometimes I have to meet the driver at the gate. Only benefit is they can get on base, but the food is usually cold. One time I ordered a salad (thought I’d get past the cold food thing) hour and half later it’s here and the salad was terrible, you could tell it had been sitting out somewhere warm. Ended up needed to get something else to eat for lunch. Complete waste of money. The driver have me a long list of excuses when I honestly didn’t have the time to listen to her reasons. I guess she got 10 orders to fill all at once and had to drive 40 mins from her home to pick up my food cause she didn’t live in town. Why are drivers aloud to clock in when they are located so far away?

Me and my husband rarely if ever do food deliveries but it’s rainy and we decided we’ll order something and have a cozy night at home. Ordered 2 meals, tipped based off the total. Unfortunately I wasn’t by my phone and missed the call that said the restaurant was out of one of the items in one of the meals so instead of doing a substitute they just cancelled it and proceeded with the rest of the order. I called back about 2 minutes too late and the girl was sooo attitudey with me with no intentions of correcting the situation. So now we paid a fee and tip for 1 meal (which took an hr and 20 min) the manager I spoke too said she would take care of the fee if we ordered again but waiting another hour and tipping another driver just seemed silly at that point. So thanks for nothing. Picked this cause it is veteran owned but won’t make that mistake again.

Ordered food at 10:30 am, waited until 11:45 just to see that they cancelled the order around 11:40 without even notifying me. This business is absolute trash! Don’t waste your money or time waiting around for nothing.

They charge you for ordering the food, delivering the food, and some other hidden fees because somehow I order a $25 meal and it comes out to be like $70. This is not a joke. And the wait time to get the food says it’s 50 minutes which is crazy enough as it is but in actuality it takes like 1hr 30mins. Would be a great service if they weren’t just trying to make make money off of service members. Don’t waste your time even trying to order off ChowCall anyways because if you select 2 of the same kind of item the store will only see it as one of the item. Lastly, ChowCall is broken, I mean literally broken. You try to order food in advance and it will tell you the store doesn’t open until 1300. So you put in your order for 1315 and guess what? The store isn’t open at that time, it actually opens at 1315 and the cycle repeats.

At first it doesn't seem that bad compared to other delivery apps, since Uber eats or door dash doesn't always have gate access. The problem comes from the lack of a full menu, terrible support, and no way to cancel the order. My order came out to 33$, which was initially 26$, but I was hungry, so I didn't mind too much. My anger came from when I was charged 46$ for no reason, the order itself says 33$ and it doesn't show the receipt detailing the cost of the items anywhere, so it makes no sense to be charged 46$. When I tried to cancel the order, I couldn't find how to cancel it anywhere. I even looked it up. When I tried to contact support about it all it does is "submit a comment" which does NOTHING! Maybe I was just too dumb to find how to cancel, but why make it that hard?? Ontop of that, a order which said it would take 90 minutes, (which is already ridiculously long for the distance and the amount of food) it took 3 HOURS to get here. Ridiculous! Would not recommend to anyone!

I normally am a reasonable person and even if I have a bad experience I usually let it go. I ordered my food around 5 ChowCall took my money and I left a pre-tip with it. I called because I wanted to cancel it at 6:30 pm. (The restaurant was 3 mins from my house and at that point I was just going to drive.) they said the server/app was messing up and they’d head over right then. 7:30 comes around and ChowCall has been saying the driver is 4 mins away for 30 mins. I call the driver she says that she messed up she didn’t know she had to place the order when she got to the restaurant so she went back to work and now she was heading back to the restaurant again. She FINALLY shows up at almost 8 pm and asks me to sign something. ITS A TIP AUTHORIZATION so I thought heck no imma be polite but I’m hitting skip. I hit skip it’s loading for a long time. I went in the house and then see that they took a $4 tip on top of the pretip I already gave. I call the driver and let her know I did not want to leave $4, gave it 30 mins so she could get back and talk to her superior. Now I’m trying to call and no one is answering. ChowCall and service are terrible

I downloaded ChowCall one night simply trying to order food onto Fort Bragg. Not only were the added costs high (taking a roughly $35 order to nearly $55). But the “tracking” software used is terrible. I was told my order would take just under an hour to reach me. The driver supposedly was at the restaurant for over 20 minutes picking up a small order late at night on a Tuesday. Then, at an hour in to my order, when my food still hadn’t arrived, I tried to contact the driver/company. I’m normally a very understanding person having worked in the food industry myself and simply wanted to double check to see if there were any issues. However, ChowCall only lets you submit written complaints and does NOT give you any means of directly contacting ANYONE (phone number, etc). So, after submitting 4-5 written “complaints” and over half an hour after my food was supposed to arrive, ChowCall told me the order was successfully delivered (I never received food or even heard back from someone about my issue). I realized I was never getting my order and was scammed out of over $50.

To add insult to injury, I looked up the company help line via the internet, was given the number to the manager in my area, left a calm voicemail stating my issue and asking if I could be refunded. I have not heard back from this manager to this date. HIGHLY do not recommend using ChowCall.

COMPLETE TRASH

Everytime I attempt to use ChowCall it’s only available for future ordering, would not recommend ChowCall.

We were doing good at first, the orders would come in at a reasonable stretch of time from when I order. I’m starting to trust ChowCall and rely on it when I would like to order, but then one day that turned into many, the orders started coming an hour later to about two hours later with no update. It gives no variety of choices it’s the same food places.
I’m furious with ChowCall, needs some more reliable people to take orders I’m always seeing the same people. Getting my food cold is unacceptable I didn’t pay for that.
Hopefully the owners can fix this.

I love how ChowCall allows me to get food deliverers to me on base and I have not had the problem of the delivery driver not able to get to me at all, but the most of the time the wait is way to long, ChowCall will tell me the food will arrive in about an hour which long in itself but an hour has past by and it’s still saying the restaurant is preparing my order with very little updates I have no idea when my food is getting here, it is also annoying that there is not as many options on the menus as there usually is, other than the wait time and lack of updates this is a decent app that has helped me get my food on base and right to me without me having to meet up at the gate.

Edit: I am just now having the problem of my delivery driver seemingly going the wrong direction and staying at another barracks, I can’t tell if there is a glitch in the system, if the tracking is off, or if the delivery driver has the wrong directions but it’s very sketchy, and it has now been an hour and a half since I ordered with what I’m only guessing another half an hour it’s going to take for my food to get here since the driver drove in the wrong direction.

Like the title says, this app is more consistent if not always, able to get on base and not having me go to the front gate to pick it up. Though the gate wouldnt take too long if i wasnt too busy to go to the gate i could probably just go get the food myself. But having this delivered to me when im busy is perfect! I did read another review about tipping twice, i thought the first time i had tipped twice was an app mistake but i didnt realize it till it was too late, though i dont mind tipping a little extra. Overall great service and price for coming straight to the door!

ChowCall is fairly new and has some things that need to be worked out, but I think they are off to a decent start. So far I have ordered on base and off base. I have ordered from multiple restaurants and all of my orders have been accurate. It does take a while to get the delivery sometimes, but people should understand they aren’t the only ones waiting on orders. The delivery drivers have to go to multiple restaurants and deliver to multiple locations. It’s going to take a bit. All the drivers I have had have been polite and apologetic about how long it takes. I recommend ChowCall and will continue using.

So my experience has been a pretty decent experience I put in my order nothing complicated and I have had no problems with delivery or ChowCall itself I had a concerning incident where it looked like I was being charged more then the total but after a member contacted me I quickly realized that the system corrected itself before I was charged but regardless they contacted me to help me out anyway I have had no other incidents with using ChowCall in fact it is very hand to have as I live on base and this is a primary use for me when I have no time to cook I highly recommend to anyone living on base or not great service and fast results 🙂👍🏻

This is about the only useable delivery service where I’m stationed in NC. All other delivery apps can’t make it on base half the time, have ungodly delivery times when they can, and don’t have a lot of options at times. Chow call has everything that I might crave, and has expedient and consistent drivers to bring it here on base. The only way ChowCall could improve is redesigning its interface a bit, making it easier on the eye and a bit more streamlined to maneuver ChowCall . Other than that, it’s staying right there on the home screen