Planity app not working? crashes or has problems?

Planity Status

Last Updated on 2024-10-22 by Planity

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460 User reports:
App has problems

User reports 460

⚠️ Most reported problems ⚠️

Not working

59.8%

28.9%

Account

7.6%

Screen

2.0%

problems reported in the last 24 hours

24 hour clock ⏰

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Common Planity Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Planity app on iOS and Android devices. Solve all Planity app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Planity iPhone Issues and Solutions

Planity iOS app crashes, not working, errors
Planity iOS app network issues
Planity on iOS has black/white screen

Planity Android App Issues and Solutions

Planity has errors/crashing/not working
Planity server network connectivity issues
Planity has black screen

Planity iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Planity app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Planity app crashes or not working on Iphone (iOS):

Close and restart the Planity app on iPhone
Update Planity app to the Latest Version for iOS
Uninstall and reinstall Planity iPhone app
Update your iPhone to the latest iOS version

Fix Planity on iPhone unable to connect to server/internet connection issues::

To resolve Planity network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Planity black/white screen (blank screen) on iPhone:

Follow the Planity iOS app troubleshooting guide Here →

Planity Android App Issues and Solutions

Fix Planity not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Planity app issues:

Force Stop the Planity App
1. On android, goto "Settings" » click Planity app. » click "Force Stop".

Update Planity to the latest version on PlayStore

Clear Planity App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Planity app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Planity.

Fix Planity unable to contact server/ Planity internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Planity » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Planity » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Planity on android.

Solve Planity black/white screens issue on Android:

Follow the Planity android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Planity, developers of Planity.

About this app

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