Contact Batch Support

My girlfriends and I used the bach app for a Scottsdale trip and booked a bottle service night at a local bar/club. We paid over $800 to the bach app for a bottle and table service weeks before our actual trip. On the day of our reservation I encouraged my friend to call the bar ahead of time, and when she did we were told that there had never been a reservation in our name, and that they were not affiliated with the bach app at all. We then called the bach app and let them know what happened to which we were told that the money would be refunded to our account in 5-7 days, but the reservation was cancelled due to the bar raising the price. It makes no sense how our reservation wasn’t ever made weeks prior when they first received our money. It was supposed to be guaranteed, but that was a lie. Now we’re unable to get a reservation because they’re all booked up, AND we’re on vacation but out $800 until the refund is issued. I would NEVER use this app, or recommend to a friend again. The biggest night of my friend’s trip is now ruined because of their incompetence.

my friends and I thought this would be a great way to plan everything for a bachelorette party. we were wrong. yes, it’s good for communicating with everyone invited and can create expenses for everyone so you can split prices evenly, BUT DO NOT BOOK THINGS THROUGH THE APP. my friends and I booked a pontoon boat tour for 4 hours through the app and then called the company to confirm our reservation. they had no record of our reservation and said they only had 2 hour tours available and not 4. we made due, got our refund, and went on with our lives. then, we tried to book a private dance class for almost $500. i called the place to confirm our reservation and once again, they had no record of it. i wanted to book it for 9am but the studio didn’t even open until 11, which didn’t work with the rest of our schedule. trying to cancel it through the studio was easy, but they never received payment from Bach, so I couldn’t get refunded until the Bach app finally decided to answer their phone and process it. it took about 3 weeks to hear back and get a refund processed.

I’ve had the app for months now, and I haven’t had any issues. Although I am just now adding things and playing with it more. I rate the app right now a 3. What bothers me the most is the expense part. The numbers don’t add up to the correct amount. It says I only have 4 more than need to pay when I have 9. I have only logged 3 that have paid and a group of 12 are going so it should still have that 9 need to pay and the amount thats owed needs to match that. If an accidental log happens you can’t undo it and I have to delete the whole expense and start over. It needs a undo option. The notifications repeat it’s self under expenses even if I deleted an entire expense. So when I go back for an easy review of who still owns and who doesn’t, nothing adds up right and I can’t even just look at the notifications bc it’s inaccurate as well. Please fix these issues and I’ll rate higher. Thanks.