DoNotPay Reviews

by Ntl8

I downloaded DoNotPay a few months ago, paid for the subscription service to utilize a certain feature (a landlord-related one, which gave me the local law on canceling a lease, which I could have found myself), then forgot about DoNotPay and the $3 monthly charge (I don’t check my account very often).

Ended up deleting DoNotPay from my phone, then went to cancel the subscription on my account - and it will offer no way to log into an old account. Re-downloading DoNotPay will have you register as a new user, with no option given at all to log into an existent account.

So I can’t cancel this monthly $3 zombie fee thanks to some sketchy app design. I’d have to call my bank and explain an app designer decided to essentially lock users out of accessing their account details and closing a subscription.

by BahfnanzhckanHf

I wanted to try the parking ticket helper and thought I’d try this because DoNotPay is less than the ticket and the ticket is probably an easy dismissal due to signage but not worth going into the court for. DoNotPay makes it sound like they will submit everything for you and then you have a good chance of saving money. All it does is generate a word template with info you entered with a reference to a law in your state that doesn’t seem to back up your case, then it tells you to go submit it yourself. My state only allows appeals to be approved through a court appearance after you request it so this letter is useless to avoid that whole process and saves no time in the end if I just do it all myself anyway. This is a common theme with DoNotPay , not to mention all the scams/spam they say they can save you from or get you money from just end up sounding eerily familiar the more you use DoNotPay and you put in personal info to get nothing actual in return.

by Raheem Rogers

The Skip Waiting on Hold feature worked once and then never again. I select the company, see the incorrect hold time display, and then wait and wait for the call. When I open DoNotPay again, I am taken back to the main home screen with no evidence whatsoever of the call request I entered before.

I tried to submit a help ticket through DoNotPay 3 times and each time I got through about half the steps before the messenger froze. This is an app that is supposed to help with customer service concerns and it doesn’t even provide proper customer service/help itself! Fix your glitchy app before you try to mitigate outside issues for customers. If DoNotPay is this poorly built, then I only wonder what kind of horrible service you get when you try to use the other dispute features-I wouldn’t trust them based on the experience I’ve had.

by CrabLife711

When I saw DoNotPay, I noticed they offered the ability to have documents notarized. I thought that would be of value for the yearly charge for me. When I attempted to use the notary feature, it had me upload my document and then sent me to a THIRD PARTY site to have it done which would have charged me an additional $30 for the notary. I also attempted to use the “dispute a charge” feature for a small charge I paid to an automatic car wash that didn’t function, however all DoNotPay does is fills out a dispute form that you have to send to your bank. I can call my bank directly and do that and I don’t have to mail them anything! Finally, I’ve been having an issue with a creditor continuing to contact me every few months in regards to a debt that was included in a bankruptcy discharged five years ago. I thought maybe DoNotPay would help me with a “Cease and Desist” letter. No luck. I haven’t tried to the “free trial credit card” yet & think I might give that a shot since I’ve already paid for a year of this useless service, but I don’t have high hopes....

by Amandagipson

I just downloaded DoNotPay , to which have not been able to use services. They already charged me $3 the first day I had it (yesterday) I went to remove my credit card information and I’m not able to do so. So then I went on the website- nowhere to do it there either... not good business in my option. No link to contact anyone by phone! I want to delete DoNotPay but do not want my bank information stored. This is totally bogus. I saw on the today show that’s why I downloaded it. I will also be emailing and tweeting them about this . Need not suggest to anyone.
I WILL BE CONTACTING ATTORNEY AND MY UNCLE WHO WORKS FOR THE BUREAU!!!!!!! I WANT MY BANK INFO DELETED IMMEDIATELY!!!!!! You are a fraud and need to be sued. I’ve now went through all comments on DoNotPay . You have a class action law suit on your hands I hope you are ready. Contact me now- TODAY to delete and remove ALL my information. I did not give permission for the charge I want it refund . I do not give permission for any of my information to be used . All my information is to be deleted and removed from your services. This is punishable by law if you do not do so

by Norrellita

I downloaded DoNotPay because I heard on the news that it would be a useful and efficient way to file for unemployment. Well, it wasn’t! In fact, it’s been a nightmare. I filed through their system and had to wait (after multiple emails to them) for over 2 weeks for a confirmation that my claim had been filed. When I finally got the confirmation, they had filed under my full name, but with someone else’s social security number! All of that persons information was right there! I couldn’t believe it! I of course am a person of good character and morals and would never dream of stealing another persons identity, so I quickly cancelled the submission but what about whoever is now privy to my very person identification!!!!??? I’m freaking out!! Not only do I have to try and refile but I need to put in a claim to the social security administration that my identity has been compromised!!! All of this amidst loosing work and struggling to make it post Covid-19 era!
This is a nightmare!

by NZHere83

Now that i’ve paid for this.. i don’t recommend anyone to use this. The virtual card is mostly a scam. First.. there was no mention of 4 cards limit anywhere prepurchase. Only after you’ve paid, and used up 4.. only then it notifies you that you’re only limited to 4 cards. Secondly.. the cards doesn’t work at all. I’ve tried it on so many sites.. Showtime, Udemy, skillshare, etc, and you can’t even use the cards to register a trial. They were all rejected. I suspect that where the card does work is only on a couple of sites with a total less than 10? And probably not the popular sites even. Too fed up to keep trying anymore.. they should just put up a notice that say “our cards will only work for these few sites only” can’t believe i paid for this

Update: they keep charging my account a year later eventhough i’ve already unsubscribe. Worse, there is no unsubscribe function. This is a scam. I’ll be discussing with my lawyer and submitting a formal complaint to the regulators.

by Careless_esper

I tried to use this app to put an end to the robocalls I've been receiving. this app said that before I can take action against the robocallers, I need to register for the Do Not Call list, and that they would help me do so. I soon received notice from DoNotPay that I was successfully registered for the Do Not Call list, and that I will receive an email—all I have to do is click a link in the email to complete my registration. Well, I never provided this app with my email address (so how will I get an email?), and there is no way to do so through DoNotPay —whenever I attempt to edit my profile, the useless chat bot says that I have to submit a dispute before it will remember my personal details. But I need to be registered with the Do Not Call list to in order to file a dispute. But I can't complete my registration until I get an email. But I can't get an email...

Meanwhile, this app starts charging me for a service that it is not providing me.

Absolutely terrible.

by Zhandi798379837983

I downloaded this, gave my bank info to get paid. Only then was I informed by a pop up that they wanted 3 bucks a month. I could not remove the pop up to refuse no matter what I tried. There was no way to cancel or say no. I deleted the program because I could not access any menu because DoNotPay won’t let you do anything till you pay. This is probably the worst rip off I have ever seen because you can’t even try to cancel until you pay 3 dollars to remove the pop up. You can’t even get into DoNotPay to see what it is all about because the pop up is stuck in front of you. Now they have my bank account info and I couldn’t cancel. There was no mention that you had to pay. Come on Apple obviously you have no idea how DoNotPay operates or you wouldn’t have let it on. I did use a non money savings account for the primary but they also have all my capital one info as well. The developer should be shut down immediately for stealing my info and blocking me from any access to cancel.

by Bob Nope

Update: Beware of this company, after I cancelled the extortion subscription, I am getting even more scam calls than before. This company is a retaliatory company. Give up your info and you are screwed when you don’t want to stay and pay the extortion. Someone please help sue this fraud.

You read about how great DoNotPay is on news links, so you decide it’s a credible source. But you will get taken for a ride. First DoNotPay wants simple phone number, then email, then they push for a credit card. They clearly say you will not be charged unless they get you something. Well, I didn’t not know registering for Do Not Call list as a service. That stuff I can simply do myself and don’t need DoNotPay to do this. $3.00 is nothing, but the way it was just stolen from you by something you thought was legit and can trust makes it feel like $1000 stolen. Sent a request to cancel “subscription”. Hope they won’t hold me hostage and I don’t know what to do about these next level scammers.

by Hitler_Trumpler

I liked DoNotPay at the beginning. But now it’s just a shell of what it used to be with no customer service at all. Before I once had an issue with virtual card that didn’t work and it got resolved very quickly after I asked for help via their chat system. Recently I decided to start using DoNotPay again. The card didn’t work this time while trying to sign up. I sought help but no help arrived. No feedback, nothing. Meanwhile I was charged their subscription fee. I tried changing the virtual card (since it didn’t work) but I couldn’t and I couldn’t change for another month or so. So here I am already charged a subscription fee and no service. I tried the customer service again and again and still no reply. It seems they are only after a quick buck. At this point, I decided not using DoNotPay anymore and I disputed the charge in my bank account. Not going to recommend DoNotPay to anybody. I wish I could give it 0 stars.

by App_goy

Ultimately, DoNotPay/service is smoke and mirrors with a touch of scam. DoNotPay does nothing you can’t do yourself faster.

I was getting the run around from an airline, figured I’d give this service a try. It cost me real money, and ultimately DoNotPay said it “resolved” my issue and forwarded me the same exact form letter I had already received from the airline. Except the first time it was free.

With all of its services, it basically asks you a ton of questions and then just contacts an organization’s customer service/ticket response service on your behalf. This is something you could of done for free and in less time without signing up for this service first and then basically filling out the same exact questionnaires.

Now here’s the scam. You have to pay for a subscription, which is fine. BUT if you cancel, you lose access to DoNotPay immediately. So you have cancel your subscription on the final day or you’re burning money. I can only imagine that they’re banking on people realizing it’s useless, but not wanting to waste money and decide to cancel when their subscription is about to end. This inevitably results in forgetting and ending up with surprise charges on your credit card statement every few months.

Don’t waste your time or money with DoNotPay or company. It’s another parasitic tech outfit promising the impossible and hoping you forget the recurring charge.

by Po------

I got DoNotPay for the call back/wait on hold feature in order to deal with the gas company. About two hours after interacting with DoNotPay and he app telling me it was dealing with the issue, it notified me that it had failed. It was no substitute for waiting on hold for 2 hours. The next morning I tried again with DoNotPay using the dispute approach. The bot asked for all my personal and account information and notified me after all that that it would take 48 hrs before it gave me any update. Not soon enough and I wouldn’t have even started this attempt again if I had known. So I immediately cancelled my subscription. The developer was responsive, deleted my account at my request, and gave me a refund. So, not scammy. This is a great idea for an app and I hope it can be made to work better.

by RealHousewifeofOK

Well, I’m sure DoNotPay does what it claims to do and I would love to take a look and see if it’s something I could use. Unfortunately, I feel that forcing customers to add a bank account or credit card for the $36/3 month cost of using DoNotPay is sketchy. So, I tried to at least get some feel for DoNotPay by reading the help section . The help button only brought up…another help button, which never brought up anything. So the only information I have to go on when trying to weigh the value DoNotPay would bring to my life vs the $12/month cost was some promo blurbs from reviews on Vice and a few random success stories. Oh, plus 5 stars.

Despite all that valuable insight-I stilll have no real idea of what DoNotPay does or what types of situations it can be used for. I’m not going to use an app that demands my credit or bank info before even letting me see the FAQ list.

I don’t think I’m out of bounds by feeling uncomfortable with that. I think a lot of people would not just blindly pay up for a product that may not even work for their life. Please consider either offering a short free trial or like: 2 day introductory period/$2 option , or, at the very least , make a detailed page about the functionality, common problems it can deal with and an average refund/restitution it wins.

by Drizzygrb

I was reluctant to to give DoNotPay a try as I was weary of the claims DoNotPay claims to be able to assist with. Nonetheless I have given DoNotPay a try with an open mind. At first it appeared smooth sailing with the user friendly interface. Set-up got the features are a breeze with the exception of... does it really work? DoNotPay times out on me many times and when I began the process of making specific claims I was left at a dead end unable to complete it. A recently added feature was the online health protection and well I verified my number and attempted to file a claim and DoNotPay backed out on me several times. Every time it backed out I had to reattempt to verify my number. Now my number appears to be blocked due to suspicious activity. I have attempted to contact customer support but not even sure if that went through. I would really like the opportunity to use DoNotPay without all the bugs and errors. I will update my review if anyone gets back to me.

by Starmaker07

I am reviewing this site early on because I wanted to let you know that I had seen this inspiring young gentleman who was very smart and had created a site that was so easy and simple to reach out and get some answers finally as consumers I'm sure that that might be the reason that you are visiting the site so I will let you know how it goes they are going to be helping me with a couple of items that I am just so relieved about. The world needs more advocates like this . DoNotPay it's self is very easy to navigate and the chat assistant comes up right away And cheers technical ability to create an easy user friendly place to come and get answers means a lot especially there are no crazy POP UP ADS or anything like that AND they even have information about how to handle all these crazy Robo call is it the government says they're working on It. This is going to be an app that I presume that I probably will be using again throughout the years to come

by Sheckler1129

Writing this review with 4 stars because I’m so excited about DoNotPay that I willing to give these stars before I explore everything. In the end my rating will change for the better or worse so hopefully the better as I never pay for subscriptions for apps like ever. If it does what it can say it can do and I see results I will give this 5 stars every single day for the entire year or atleast everyday I see something work or help me out in some type of way as I could use all the help I can get. Having the worse luck these past couple months and has nothing to do with Covid.

by Sazerac Slaps

I was an early adopter of the Robot Lawyer I signed up to see what it did and how it could help. I signed up so early I have a fantastic branded hoodie I wear far too often… anyway I have used DoNotPay to clean out all my email inboxes, change my address, get refunds from my bank, read the ToS on literally every thing before I sign it, I have used to get a friend’s birth certificate, get on the Do Not Call list the possibilities are endless… I love telling people I have a robot lawyer and I foresee us being together for a long time. The only reason I am not giving the perfect 5 stars is I wish I could have been grandfathered into some sort of life long membership as I may have incorrectly assumed I would be, and that’s more on me not on them… but despite the increase in fees which is quite dramatic from what I originally paid I am still a very satisfied customer and will continue to use Do Not Pay and recommend it to anyone who will listen

by Acurately

DoNotPay has saved me from almost everything happening in my life right now! DoNotPay has put back my bank fees, help remove some subscriptions in turn helped to get them refunded and also worked out my small claims case I had to file against old landlord for non refund of deposit. With all these extra adds they added the possibility of companies and government doing me wrong are starting to look like little to some. But it feels good to win sometimes when you know you are right. They have worked out glitches from first version and added a lot more features. This is not a fake or made up review I’m dead serious on all I have told you. I would definitely say try it out especially if you are blessed with life problems like I am!

by RoboBoy SF

A couple of the activities are a bit challenging for me to understand the current status of, and how to get them started, for example, the ability to generate a spam-catcher credit card number is great, but DoNotPay doesn’t explicitly say that this is an activity I am meant to do while on the phone with the actual spammer, meaning I should not prepare this number ahead of time. That “limitation” is perfectly understandable, and now that I get it, it’s no problem, but I felt frustrated trying to figure out how to get it done right up to the step prior to actually ‘pulling the trigger’ when finally the web-based version of the portal finally said “don’t do this until you’re on the phone” then I calmed down. LOL ... same thing with activating the free trial credit card number, which I still haven’t figured out how to do yet.

by NeverEnoughToys

I read about the virtual credit card and was excited to try it out since BoA is discontinuing theirs. Unfortunately, you MUST give bank or credit card information to DoNotPay . Those are _not_ necessary for the virtual card feature I wanted to check out. DoNotPay is requiring the same info that it is purportedly protecting us from having to give out to others for trials.

To the developer: You don’t need financial information until there is a transaction requiring an exchange of funds. Don’t ask for it until then. As an Internet security professional, until it stops requiring my financial info I will avoid DoNotPay and will recommend others to avoid it as well. Rule #1 in data privacy: don’t ask for anything you don’t truly need. If I’m only using the virtual card feature then you don’t need my info.

by Bogo_lode

Decided to poke around in DoNotPay because I may use it for some stuff down the line.

DoNotPay says they don’t charge you until you use something and I didn’t file any claims or attempt to use anything other than tapping around. Received a notification that they charged me and apparently one of my taps turned on the trial card option they offer, which I probably did tap that section but I did not agree to activate the card or to start a subscription.

I’ve canceled the subscription (I think) and will see if it charges again in a month. But if this is the norm for DoNotPay , I’m a little disturbed that they didn’t explicitly tell me whatever I tapped would charge me and require me to explicitly ok it with a dialog.

by C Fales

DoNotPay advertises the ability to register for free trials with a fake credit card number so that you aren’t charged at the end of the trial. The first time I tried to install DoNotPay it prompted me for a bank account to connect to. Well obviously a no go. So then I get a text message saying DoNotPay no longer requires a bank account. I go back and sign up again and this time it prompts me for a credit card number. So a credit card number in order to get a fake credit card #, odd, but ok. Then it prompts for approval to charge $3/month as a “tip” for the service. A “tip” that you can’t opt out of, change the amount of, is charged every month, is a fee. So, pay $3/month to get a fake card # so that you aren’t charged at the end of free trials if you forget to unsubscribe? Nonsense!

by Anthony V. Ardizzone

So I installed DoNotPay and was exploring it. After clicking on the new trial card feature, DoNotPay interpreted that as solving a problem that required a subscription and I was charged $3 as a result.

I promptly cancelled my subscription when I discovered this, but my $3 was not returned to me even though DoNotPay clearly did not solve any problem that warranted the $3 charge.

In addition, even after cancelling my subscription, there is no way for me to completely remove all payment options in DoNotPay . I removed my bank account by adding a credit card, but the card is still on my account.

I like the idea of this application, but the fact that you cannot completely remove all payment methods when not subscribed and the fact that I am still out $3 for basically no reason (looking at a new feature isn’t solving a problem no matter how you slice it) leaves a bad taste in my mouth and makes me have to leave this review in the hopes of getting the developer’s attention since the chat feature in DoNotPay is extremely unreliable.

Again, the idea is nice, but the execution is horrible.

by Stinks.

Read an article about this great app for robo calls and decided to download and try. Once DoNotPay is downloaded the first step is that step is that you must provide your cell phone number. Once that is complete, you then need to provide banking information. Before asking for this information there is no information about DoNotPay , what it does for you, or details about monthly costs (though I have read this elsewhere in articles).

Is anyone crazy enough to provide your banking information to an app that you know nothing about, and without verification that it is legit? Not me. This may be a great app, and if so, I highly suggest the company tries a different approach to getting people to sign up.

They have my cell number, but they are not getting access to my bank account.

by FH-Shad

Downloader beware! While the application is far and above handy if you frequently need a card for free trials or have a parking ticket, if you simply downloaded and setup DoNotPay out of curiosity, you may find yourselves out of $3.

After establishing a “points” system, they’ve started charging users that they haven’t previously because it seems you’re now “using” their services. I found this out the hard way after not having the application installed for months, only to now have them start charging me.

The removal process seemed simple enough and the agent on the phone when I called to inquire about the billing was understanding.

I wished there was an “introduction” mode to get a feel for the application before you are forced to commit to providing banking details.

I consider the $3 a tip to the developer for the overall cool and handy product, but as somebody who was curious but didn’t have an immediate need, the sudden charge months down the line was sure to shock.

by Thecodercody

This will change your whole life. I never wait on hold anymore, it knows all the departments' direct phone numbers of every company i deal with, waits on hold for me, i can listen in on other people's calls who gave permission, and people can listen on mine, too, since i gave permission to record, and it tells you the current wait times, and this actually works.

there are dozens of other features that truly are equally useful, like automatically appealing any traffic tickets, filling out government/VA and DMV papers and scheduling appointments for me, etc.

THIS WILL CHANGE YOUR LIFE FOREVER

by Tejas Manohar

this app has personally saved me hundreds of dollars so writing this review feels like the smallest way to give back. I’ve been an early user from parking tickets to credit card fees to most recently, their features around automatically filing support tickets for refunds on Uber rides that I shouldn’t be paying full price for (slow drivers, problems with other pickups). The team behind DoNotPay releases new features non-stop, and each time, I’m surprised there’s yet a new way to save... and they make it so easy, too. Excited to see what’s next!!

by TheTechAppReviewer

So I’ve been using DoNotPay for the past couple of months and I have to say I’m pretty impressed. I’ve only used 2 of dnp’s features which is the bank fee refunds and parking ticket disputes, but the fact that it’s worked is what astounds me. I didn’t really expect much from it, just found out about it through a verge article, but pretty great considering I didn’t have to pay anything for it. I already told my parents and friends about this, but I see that some people aren’t having much luck. It worked for me so it may be a bit of a toss up, but if it works for you - consider yourself lucky :)

by Iamsophia10

This is hands down the most useful, most impressive app I have ever used in my entire life! Other than the fact that they provide legal help with various different areas we have issues in everyday life with, you can send a cease and decease letter to that annoying ex-boyfriend that just wouldn’t let go! They have also stoped subscriptions that I wasn’t able to and also they reversed many of my bank fees’ all within 24 hours usually! I Love LOVE l0VE DoNotPay!
Thank you so much Do Not Pay!!

by Richarrd10

Found this out when researching for my law class and my curiosity peaked when I saw that the creator of DoNotPay was dubbed “the robinhood of the internet.” Very interesting idea and many of the ideas seem great in theory, but not too sure how it would work out in practice. But apparently many people have been successful in using DoNotPay, so I have to say great job in turning an industry that’s not known for much innovation and completely changing that around. AI in law is something that I’m looking forward to in the coming years.