Contact DoNotPay Support
Published by joshua browder on 2023-11-28 About: The DoNotPay app is the home of the world's first robot lawyer. Fight
corporations, beat bureaucracy and sue anyone at the press of a button.
How to Contact DoNotPay Customer Service/Support
Listed below are our top recommendations on how to get in contact with DoNotPay. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DoNotPay. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Verified email
Contact e-Mail: [email protected]
19.05% Contact Match
Developer: Simolation
E-Mail: [email protected]
Website: Visit DoNotPay Website
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Reported Issues: 20 Comments
By M Islam
1 year agoThey charged $50 without providing me the service :(
By Marilyn Kay Love
1 year agoI cancelled DoNotPay in September 2022. I have been charged $36.00 September and December 2022. I want my refund. This is no way to do business.
By Michae Nixon
1 year agoI was interested in doing a budget and searched for an online way to create a Budget Spreadsheet. I came across DoNotPay and started to create a budget but all it did was access my bank account info that I input. Nowhere did I see that I would be charged for doing this. This morning I got a charge for $36 from my bank account. I didn't sign up for this and now I cannot contact DoNotPay. I live on Social Security and cannot afford to do this. This is madness. I want my money back. How do I get it back? THIS IS A SCAM Michael Nixon
By Jeanne L Huber
2 years agoDonotpay took $36 from my account and when I went to their website, I tried to use the services. They failed on most of the tasks by either showing “network issue” or 404 message. There is no phone number and I have received no response to support@redacted email I sent to them. I want my money back!
By Melanie D Spencer
2 years agoI Do not know who you are I never signed up for anything like this. It made my account overdrawn at my bank. I want this fixed. Whoever you are
By Jennifer
3 years agoI got on do not pay because I thought it was legit and would help me out, but in reality it took my $36 immediately and I would love to have my money back. Thank you!
By Lynda Becraft
3 years agoYou charged me, $36 & the same day yet later again charged $35!!!! Cannot get ahold of the customer service and I’m gonna sue the “DoNotPay” co if they don’t contact me, 909-991-2041
By Sarah Hamblin
3 years agoI just realized that I also have been getting recurring $3 charges monthly for downloading this app even though I haven’t even used any of their services. After noticing I have been charged multiple months in a row I went to the app trying to atleast take advantage of their services if I was paying for it this whole time. (Unknowingly & never consented to to paying) But even after being charged, any category I attempted to use to get help with, a message would pop up saying that I had to pay $36/year to use... although I believe $3/month adds up to that price..? What kind of scam is this?
By Kelvin May
3 years agoI want to know how in the hell that I got hooked up with yall and want my account concelled and my money returned to me
By Keith D Walls
3 years agoAfter reading that the donotpay.com app could help me file for unemployment I was excited because I have been trying to file PUI for two weeks. They (donotpay) took my $36.00 and I didn't even get log-in information! When I try to log-in it get the page where they want me to pay again. So now my money is gone and I have to fight the anxiety of still getting nowhere with unemployment and not knowing if I have been taken for a ride for thirty-six dollars. WTHeck
By Dennis Poole
3 years agoI need my $36 back that was taken from my debit card today because it was not to come off my card. I was trying to cancel out Stars app and this happens. I need it back on my card or you will be hearing from my attorney.
By Jennifer Brem
3 years agoDonotpay took $36 from my bank account without authorization!!! I was searching for a free trial of hbo max!! I never read anywhere that my account would be charged!!! I want my freaking $$$$ back!!!
By Janae Blackwell
3 years agoI no I’m getting very upset because I woke up to fix a problem with Hulu and your stupid thing popped up automatically with my information in and took $36 off of my card without my permission y’all think that it is OK and I’m reading these comments seeing everybody complaining about the same thing I’m going to write corporate and I’m going to find a way to sue you guys because that is unprofessional and that is something you do not do if my money is not back on my card by today you will have problems with me
By Terence Konyeni
3 years agoI’m having second thoughts about this service considering the fact that I still can’t use the free trial card after they deducted 3 euros from my account. They are asking me to pay 36 euros at a go in order to use the the free trial card or wait till next month to begin using it and that’s a of Bs!!!
By Monique cousins
3 years agoI want my money back in my account I was doing something for cvs and this popped up with all my information and my the hole Time I thought I was filling something out for cvs and it was this DoNotPay I don’t know what this is but I don’t want it on my back account at all and I want my money they took out my bank account ASAP
By Graeme Maxwell
3 years agoTheir virtual card did not work, and then they have zero customer service to fix the issue.......
By William Hill
3 years agoYes to whom it may concern um not interested wit tis method due to tha fact money was taken wit no results first so um reaching out for a refund
By CrabLife711
ADDITIONAL COSTS FOR CERTAIN SERVICES!!!
When I saw this app, I noticed they offered the ability to have documents notarized. I thought that would be of value for the yearly charge for me. When I attempted to use the notary feature, it had me upload my document and then sent me to a THIRD PARTY site to have it done which would have charged me an additional $30 for the notary. I also attempted to use the “dispute a charge” feature for a small charge I paid to an automatic car wash that didn’t function, however all the app does is fills out a dispute form that you have to send to your bank. I can call my bank directly and do that and I don’t have to mail them anything! Finally, I’ve been having an issue with a creditor continuing to contact me every few months in regards to a debt that was included in a bankruptcy discharged five years ago. I thought maybe this app would help me with a “Cease and Desist” letter. No luck. I haven’t tried to the “free trial credit card” yet & think I might give that a shot since I’ve already paid for a year of this useless service, but I don’t have high hopes....
By amandagipson
You can’t remove or delete
I just downloaded the app, to which have not been able to use services. They already charged me $3 the first day I had it (yesterday) I went to remove my credit card information and I’m not able to do so. So then I went on the website- nowhere to do it there either... not good business in my option. No link to contact anyone by phone! I want to delete the app but do not want my bank information stored. This is totally bogus. I saw on the today show that’s why I downloaded it. I will also be emailing and tweeting them about this . Need not suggest to anyone. I WILL BE CONTACTING ATTORNEY AND MY UNCLE WHO WORKS FOR THE BUREAU!!!!!!! I WANT MY BANK INFO DELETED IMMEDIATELY!!!!!! You are a fraud and need to be sued. I’ve now went through all comments on the app. You have a class action law suit on your hands I hope you are ready. Contact me now- TODAY to delete and remove ALL my information. I did not give permission for the charge I want it refund . I do not give permission for any of my information to be used . All my information is to be deleted and removed from your services. This is punishable by law if you do not do so
By NZHere83
Dont pay for this
Now that i’ve paid for this.. i don’t recommend anyone to use this. The virtual card is mostly a scam. First.. there was no mention of 4 cards limit anywhere prepurchase. Only after you’ve paid, and used up 4.. only then it notifies you that you’re only limited to 4 cards. Secondly.. the cards doesn’t work at all. I’ve tried it on so many sites.. Showtime, Udemy, skillshare, etc, and you can’t even use the cards to register a trial. They were all rejected. I suspect that where the card does work is only on a couple of sites with a total less than 10? And probably not the popular sites even. Too fed up to keep trying anymore.. they should just put up a notice that say “our cards will only work for these few sites only” can’t believe i paid for this Update: they keep charging my account a year later eventhough i’ve already unsubscribe. Worse, there is no unsubscribe function. This is a scam. I’ll be discussing with my lawyer and submitting a formal complaint to the regulators.
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- Pulling issues faced by users like you is a good way to draw attention of DoNotPay to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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