MoCoInfo app not working? crashes or has problems?

MoCoInfo Status

Last Updated on 2024-06-21 by Montgomery County Government

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Common MoCoInfo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MoCoInfo app on iOS and Android devices. Solve all MoCoInfo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MoCoInfo iPhone Issues and Solutions

MoCoInfo iOS app crashes, not working, errors
MoCoInfo iOS app network issues
MoCoInfo on iOS has black/white screen

MoCoInfo Android App Issues and Solutions

MoCoInfo has errors/crashing/not working
MoCoInfo server network connectivity issues
MoCoInfo has black screen

MoCoInfo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MoCoInfo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MoCoInfo app crashes or not working on Iphone (iOS):

Close and restart the MoCoInfo app on iPhone
Update MoCoInfo app to the Latest Version for iOS
Uninstall and reinstall MoCoInfo iPhone app
Update your iPhone to the latest iOS version

Fix MoCoInfo on iPhone unable to connect to server/internet connection issues::

To resolve MoCoInfo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MoCoInfo black/white screen (blank screen) on iPhone:

Follow the MoCoInfo iOS app troubleshooting guide Here →

MoCoInfo Android App Issues and Solutions

Fix MoCoInfo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MoCoInfo app issues:

Force Stop the MoCoInfo App
1. On android, goto "Settings" » click MoCoInfo app. » click "Force Stop".

Update MoCoInfo to the latest version on PlayStore

Clear MoCoInfo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MoCoInfo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MoCoInfo.

Fix MoCoInfo unable to contact server/ MoCoInfo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MoCoInfo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MoCoInfo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MoCoInfo on android.

Solve MoCoInfo black/white screens issue on Android:

Follow the MoCoInfo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Montgomery County Government, developers of MoCoInfo.