Contact Sonder Support

Go with Airbnb or book through Airbnb. Sonder app and support is a mess. Basic confirmation emails or details about listings don’t get sent out even 24 hours before your stay. Support is extremely bad and disorganized. Technology is awful, unreliable, and extremely buggy. Their processes do not protect user privacy & expose user data to security issues. Didn’t realize the first time I booked with them Airbnb was covering up so much slack on Sonder’s end. They also don’t share basic information about your lease with you even after you pay. They set it up to take maximum advantage of customers. They do not treat repeat customers well either.

Do not book with this company. I planned a month in advance and booked a Sonder. They had ALL of my information, the reason for travel, and my money(paid in full.) Everything was set until the day of. I go to look for my check in instructions and there aren’t any. So I reached out asking for them and I was told they would look into it and then within minutes my reservation was cancelled permanently. This was the day of my reservation! Their system is flawed and they absolutely ruined my plans and kept my money for days after as well. Choose elsewhere if you don't want to risk your plans being ruined the day of.

Sonder states on their ads and website no questions asked refunds or credits for cancellations during the pandemic. However, when I attempted to cancel my reservation last week for travel to Dallas, which was cancelled due to the travel ban put in place due to COVID pandemic, I was refused any kind of credit or refund. I called customer support - the girl would only read off a general script, the same script, every time I asked a question. First time I used Sonder and the last. I never write reviews especially negative ones, but when I saw them falsely advertising I had to say something.