Sonder Status

Last Updated on 2025-02-11 by Sonder

I have a problem with Sonder

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⚠️ Most reported problems ⚠️

Connection

50.0%

Not working

50.0%

24 hour clock ⏰

- Some users have reported issues with the app, including unreliable technology and buggy processes

- Some users have reported poor support and disorganization from the customer service team

- One user reported having their reservation cancelled without explanation on the day of their stay.

Common Sonder Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Sonder network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Sonder App
1. On android, goto Settings » Sonder » click [Force Stop]

Clear Sonder App Cache and Data:
1. On android, goto Settings » Apps » Sonder » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Sonder.

On android, goto Settings » Apps or Manage Apps tab.
Click Sonder » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Sonder » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sonder

Feb 23, 2025, 01:35 PM
a user from Moulins, France reported problems with Sonder : Not working
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