Contact RVezy Support

by BreSelf

I made a reservation on RVezy for a 7 day trip to Big Sur. Before paying for the deposit I wanted to see the van in person to ensure our surfboards would fit. However, in order to keep in contact with the host I was urged to pay a deposit or I would lose my reservation. I tentatively went through check out and even reached out to the host to confirm that I would get my money back should I pay and end up needing to cancel. The host assured me I would get 100% of my payment refunded to me.
3 days later we needed to cancel the reservation (having held it for less than 7 days). Upon cancelling I was graciously informed of their cancellation policy which stated that they would be keeping HALF of my deposit as “processing fees”. I’ve been in conversation with customer service for several days now disputing this charge and have had little luck.
It is despicable business practice to sneak money from customers like that. And then blame the customer for not knowing the cancellation policy that was never made known to them until AFTER taking their money.
I am disgusted.

by Foxy1931

I rented with RVezy. We had our rental all set up and made our reservations at campgrounds for a 9 day trip from our home to Niagara Falls. With less than 48 hours to go to our expected pick up time, I reached out to the owner to arrange pick up. It was at that moment that the owner informed me that they did not complete the licensing or titling of their RV and they would not be renting it to us. When I reached out to RVezy for assistance, I was told the best they could do was an RV that was 4.5 hours away from me (the added miles of picking it up would count against my rental mileage) and it was more than 100 dollars a day more than the rental I originally had. I couldn’t take the extra time off work to go pick it up and drop it off. So, we were not able to take the RV trip we had planned. I lost hundreds in campground deposits to boot. RVezy did no due diligence to ensure the owner was able to rent their RV and accepted no responsibility when our vacation was ruined by their poor vetting practices. Do not use!

by Plusbryan

1. When you first subscribe with your van, you will get a ton of requests. This is likely to get you excited about the new platform. Of course, none of these renters actually respond or follow through.

2. They have this weirdly named service called Payput Guarantee which is a total scam. they don’t tell you the fee upfront, and if you accidentally click the button having no idea what “YOUR PAYMENT IS NOT GUARANTEED! Click here to guarantee your payment” - they lock you in and you can’t back out. I’m serious! If you try to cancel, you can’t even do it through customer service! Even if the booking is three months out and you JUST tapped the button, they enable the feature and tell you it cancel be disabled. Without once telling me the fees or what a payment guarantee is! Turns out, For an extra 10% off your payout (!!!!) they promise to pay you even if the van is damaged before the reservation. Such a high fee for insurance.