Contact Oregon Lottery Support

by Brianzfun

I played around with the app a little bit more and realized you can’t even login as a guest to scan your tickets.

I don’t care if I am logged in or not, but it won’t scan even though I was logged in. So, I tried to login as a guest and realized you can’t scan your tickets as a guest. Great system! A security feature? Why? I’m logged in, but it wants me to login in order to scan, but but won’t, even as a guest.

You probably just hired a new programmer that changed some things, but maybe you should think about letting people scan their tickets whether they are logged in or not. Isn’t this app supposed to be a convenience for us? What else is it doing that we don’t know about?

Scanning my tickets doesn’t give me anything except for peace of mind. For me to have to login only gives you information, not me peace of mind, not me the answers to my ticket questions.

Yes, I’m irritated. Keep in mind I’m already logged in and it’s not working and there is no backdoor to confirm if I’m a winner. That makes you a loser. Because now my opinion of this app is a one star, or more accurately a zero star but you can’t give a zero star.

So tell me, if I am logged in already and can’t scan, can’t login as a guest and scan, is this a great app or what?

Keep in mind the more difficult it is to confirm if you’re a winner or not, the less likely you’re going to buy tickets. I was looking for convenience, not a way to waste my day off.

by MW1773

Truly found this app to be user friendly and a great way to ensure I didn’t miss potential winnings. Definitely utilized this app often and shared with others, even went as far as locating app, downloading, and setting up for elderly relatives. Currently after the update to include second chance nothing will scan. It gives me two options, “Login” and “Contact Us” then clicking login brings me back to the broken scanner. When clicking the contact us it has nothing for customer service or app support. So I am here from clicking contact us not overly impressed. Please fix this garbage so I don’t have to scratch nonsense crosswords that people give as a gift.

by Blang2014

The account set up was easy, and I thought I was going to have an easy experience the whole time. But the scanner does not work at all. I initially tried the one on the back and it instructed me to scan the one on the front. When trying to scan that one it takes a long time thinking, then says “An unknown error has occurred while trying to look up your ticket. So I tried a different one. It won’t scan any of my 10 tickets. I guess I’ll try using the website for the second chance instead of the faulty app.