Field Service app not working? crashes or has problems?

Field Service Status

Dynamics 365 for Field Service provides the cross-platform, multi-device Field
Service Mobile application that is specifically crafted to the field service
worker's needs. Robust offline capabilities allow field service workers to
continue accessing and interacting with the data that they need when visiting
remote destinations without internet connectivity.

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Common dislikes about Field Service app

- App crashes every time user types or saves

- App is garbage and user only uses it because their company makes them

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Common Field Service Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Field Service app on iOS and Android devices. Solve all Field Service app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Field Service iPhone Issues and Solutions

Field Service iOS app crashes, not working, errors
Field Service iOS app network issues
Field Service on iOS has black/white screen

Field Service Android App Issues and Solutions

Field Service has errors/crashing/not working
Field Service server network connectivity issues
Field Service has black screen

Field Service iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Field Service app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Field Service app crashes or not working on Iphone (iOS):

Close and restart the Field Service app on iPhone
Update Field Service app to the Latest Version for iOS
Uninstall and reinstall Field Service iPhone app
Update your iPhone to the latest iOS version

Fix Field Service on iPhone unable to connect to server/internet connection issues::

To resolve Field Service network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Field Service black/white screen (blank screen) on iPhone:

Follow the Field Service iOS app troubleshooting guide Here →

Field Service Android App Issues and Solutions

Fix Field Service not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Field Service app issues:

Force Stop the Field Service App
1. On android, goto "Settings" » click Field Service app. » click "Force Stop".

Update Field Service to the latest version on PlayStore

Clear Field Service App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Field Service app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Field Service.

Fix Field Service unable to contact server/ Field Service internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Field Service » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Field Service » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Field Service on android.

Solve Field Service black/white screens issue on Android:

Follow the Field Service android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Microsoft Corporation, developers of Field Service.

66.67% Contact Match

Developer: Microsoft Corporation

E-Mail: [email protected]

Website: Visit Field Service Website

100% Contact Match

Developer: Microsoft Corporation

E-Mail: [email protected]

Website: Visit Microsoft Corporation Website

About this app

Field service workers can keep the back-office informed of work being performed in the field by periodically synchronizing data up to the server so that the proper actions can be taken or kick-started as appropriate. Robust offline capabilities allow field service workers to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Dynamics 365 for Field Service provides the cross-platform, multi-device Field Service Mobile application that is specifically crafted to the field service worker's needs. The mobile application is entirely customizable and extensible, allowing any organization to brand the application as its own, define what types of data field service workers can access, and much more.