Contact Virginia Lottery Official App Support

by Meka8427

I have an IPhone Max and this app does not allow FaceID to login. Every time you go into the app you have to login, it does not keep you logged in. Sometimes the app just doesn’t work at all, I will open it and all I see is a blank screen and sometimes the winning numbers aren’t shown. Very slow and sluggish once you are able to sign in. I find it very frustrating that I easy pick my numbers then if I get an error message when the app is searching for the Bluetooth signal, I loose those numbers and have to start all over again and loose my easy pick numbers.

You would think that all the money that VA lottery pulls in that they would have the best developers to create this app with the best technology so this app will work flawlessly. At this stage this app is just a Prototype, there is no reason why in 2019 that an app has this many issues. Maybe the whole team needs to go back to the drawing board and maybe involve customer suggestions to help build a more efficient and fun app for the customers. Take your time with it and don’t let the push to prod date be a factor. I would rather wait longer for a great quality app instead of the “putting the lipstick on the pig and shoving it in approach” b/c that only hurts VA Lottery and does not help the customers hence this app’s ratings.

by Lttl-shanrock

At first, it seemed like a good idea to create an app for va lottery players. It’s a chance to complete your transactions on your phone to elevate going into the store. Upon trying the app I find out that you have to be near a lottery retailer for the app to connect via Bluetooth. So, I still have to go to the store to use app which takes the fun out of playing on your phone. Once you win on one of the instant scratch offs, you don’t receive your money as you will at retailer. It takes 3-5 business days to get your money. Playing the draw games is even worst. I hit for 400 on pick four and instead of having a barcode of some sort to take to retailer, they send your winnings trough a debt claim department and if you owe money(taxes, child support, student loans) they will take it. It’s not right being that you can take a 400 dollar winking ticket to any lottery retailer and cash it with no screen ad long as it’s not over 600. Then, if you receive your money after screen, you’ll still have to wait 3-5 days to get your money where it shouldn’t be like that. Overall, I really dislike the app on the fact that it’s so inconveniencing to the player.

by Ctbythec

You have less chance of crashing if you text, eat, put on makeup and drive all at the same time. This app is crap. If I could turn back the hands of the clock to when I thought of adding this, I would slap the snot out of myself for even thinking of it. “Hey idiot! You can deposit money, but you’ll never get a penny back. And you can’t do anything with the app, unless you are standing in a place where they have the lottery WiFi set up... Good Luck! And as you are standing there with a construction worker, a homeless man and a... in that outfit and with that hair color... an other person, they will all ask what you are doing. Don’t say anything to the last person, or you may end up in a culvert, listening to how they came from the planet Xzurbib and they just need a small blood sample to get home... don’t do it! (Thought the Mother Ship was cool.)”

So basically this app is bad and it could lead to bad life choices, if you are weak and just need a way to spend your cash.