Virginia Lottery Official App Reviews

This will be a 5-Star app when it functions as a mobile version of the website sans the subscription requirement for draw games.

As it stands VirginiaLotteryOfficialApp and website function as two separate entities that don't synch or communicate with each other. Account funds and favorite numbers do not show up in both platforms.

The website allows you to play games from anywhere in Virginia as long as location services are enabled on whatever device you are using and your location can be verified.

MobilePlay within VirginiaLotteryOfficialApp will only allow you to play within range of a retailer's bluetooth signal. I tried to purchase a ticket standing directly in front of a retailer and still received an error message. What is the point of having mobile play on VirginiaLotteryOfficialApp if I have to inside a retailer to play? E-games don't work unless within bluetooth range either.

Also, do all retailers emit bluetooth signals or just a select few???

Overall VirginiaLotteryOfficialApp looks great but still has a long way to go in terms of usability.

You would think VA lottery could afford to have an app that actually makes it easier for you to play. What’s the purpose of having to drive to a location to connect to Bluetooth to buy tix on VirginiaLotteryOfficialApp ?? You may as well go into the store and get an actual ticket. If you buy tickets, you can’t view anything after the purchase so unless you screenshot your numbers, you rely on them letting you know if you won. Also, if you put money on your account via VirginiaLotteryOfficialApp , it doesn’t show up on the browser, which oddly enough allows you to buy tickets online without driving to a location. Whose bird brain idea was VirginiaLotteryOfficialApp?? I’ve got $40 on my account that I can’t use unless I drive to the store.

I have an IPhone Max and VirginiaLotteryOfficialApp does not allow FaceID to login. Every time you go into VirginiaLotteryOfficialApp you have to login, it does not keep you logged in. Sometimes VirginiaLotteryOfficialApp just doesn’t work at all, I will open it and all I see is a blank screen and sometimes the winning numbers aren’t shown. Very slow and sluggish once you are able to sign in. I find it very frustrating that I easy pick my numbers then if I get an error message when VirginiaLotteryOfficialApp is searching for the Bluetooth signal, I loose those numbers and have to start all over again and loose my easy pick numbers.

You would think that all the money that VA lottery pulls in that they would have the best developers to create VirginiaLotteryOfficialApp with the best technology so VirginiaLotteryOfficialApp will work flawlessly. At this stage VirginiaLotteryOfficialApp is just a Prototype, there is no reason why in 2019 that an app has this many issues. Maybe the whole team needs to go back to the drawing board and maybe involve customer suggestions to help build a more efficient and fun app for the customers. Take your time with it and don’t let the push to prod date be a factor. I would rather wait longer for a great quality app instead of the “putting the lipstick on the pig and shoving it in approach” b/c that only hurts VA Lottery and does not help the customers hence VirginiaLotteryOfficialApp’s ratings.

At first, it seemed like a good idea to create an app for va lottery players. It’s a chance to complete your transactions on your phone to elevate going into the store. Upon trying VirginiaLotteryOfficialApp I find out that you have to be near a lottery retailer for VirginiaLotteryOfficialApp to connect via Bluetooth. So, I still have to go to the store to use app which takes the fun out of playing on your phone. Once you win on one of the instant scratch offs, you don’t receive your money as you will at retailer. It takes 3-5 business days to get your money. Playing the draw games is even worst. I hit for 400 on pick four and instead of having a barcode of some sort to take to retailer, they send your winnings trough a debt claim department and if you owe money(taxes, child support, student loans) they will take it. It’s not right being that you can take a 400 dollar winking ticket to any lottery retailer and cash it with no screen ad long as it’s not over 600. Then, if you receive your money after screen, you’ll still have to wait 3-5 days to get your money where it shouldn’t be like that. Overall, I really dislike VirginiaLotteryOfficialApp on the fact that it’s so inconveniencing to the player.

You have less chance of crashing if you text, eat, put on makeup and drive all at the same time. VirginiaLotteryOfficialApp is crap. If I could turn back the hands of the clock to when I thought of adding this, I would slap the snot out of myself for even thinking of it. “Hey idiot! You can deposit money, but you’ll never get a penny back. And you can’t do anything with VirginiaLotteryOfficialApp , unless you are standing in a place where they have the lottery WiFi set up... Good Luck! And as you are standing there with a construction worker, a homeless man and a... in that outfit and with that hair color... an other person, they will all ask what you are doing. Don’t say anything to the last person, or you may end up in a culvert, listening to how they came from the planet Xzurbib and they just need a small blood sample to get home... don’t do it! (Thought the Mother Ship was cool.)”

So basically VirginiaLotteryOfficialApp is bad and it could lead to bad life choices, if you are weak and just need a way to spend your cash.

DO NOT USE VirginiaLotteryOfficialApp . VirginiaLotteryOfficialApp is the absolute worst. First, I purchased both MegaMillions and Powerball tickets with multiple drawings (5 weeks worth) and while they initially appeared on my app and in my history they no longer appear. There are supposed to be remaining drawings but nothing appears on VirginiaLotteryOfficialApp or the website. I am not even sure that I actually had tickets at this point. But they took my money. Second, you have to be at a retailer to purchase tickets with VirginiaLotteryOfficialApp . You don’t need to be with the website. One main benefit of the website was not having to go to a retailer.

In short, VirginiaLotteryOfficialApp steals your money and doesn’t add any significant benefits or functionality over the website. DO NOT USE VirginiaLotteryOfficialApp .

With egames your able to play scratcher type games on your phone and pay digitally but you must be near a kiosk. So imagine standing near the lottery kiosk without using it. Very awkward, having to explain why you're near the kiosk but not using it and basically becoming free advertisement for VA Lottery by explaining how egames work. Played one game, it worked fine. Tried to play another after 5 attempts, I got various error messages about Bluetooth connectivity and just basic error message and to call the 1800 number. One good question for VA Lottery, if I’m on my phone playing an egame, how am I supposed to troubleshoot on my phone while on the phone with tech support, eventually, I’ll be asked to reset the phone and try again... not a convenient way of playing the lottery. Leave VirginiaLotteryOfficialApp alone as far as playing, Great for checking numbers if you play them.

The ONLY nice thing about VirginiaLotteryOfficialApp is checking physical tickets. Other than that, VirginiaLotteryOfficialApp is so unorganized and hard to use. I feel like they’re stealing my money on it. I’ve purchased mega millions and a few others and I cannot find my numbers to check them. It says there’s no history, except where I loaded money to the account and it still doesn’t have all the recent history. So I basically paid for tickets and now they’re gone but they have my money. It’s STEALING. The numbers use to show before they did the drawing but they’re gone now. I lost over $50. I will never put another dollar into VirginiaLotteryOfficialApp. It’s so depressing. How would I even get my money out of it if I won? They should send out a notification when the drawing is pulled to let you know if you won or not. Too bad I can’t even check it manually. Thanks for stealing my money. STAY AWAY FROM VirginiaLotteryOfficialApp.

I’m not an avid lottery player. I don’t play scratchers or any of the other small games. Typically I will buy a powerball ticket 2-3 times a month. But like a lot of people, I don’t carry cash on me most days, not even $2. I thought VirginiaLotteryOfficialApp would be an easy way to get around that. I deposited $20 into my account to get started, but didn’t realize that you basically have to be standing next to the lottery machine in order for VirginiaLotteryOfficialApp to work. I spent the first $16 on 8 tickets over the first couple months, usually requiring 2-3 tries each time for it to work. Recently, it hasn’t worked for me the last 5 times I’ve tried. I wanted to withdraw the last $4 and delete VirginiaLotteryOfficialApp , but it doesn’t allow you to withdraw your original deposit, only winnings. Guess that $4 is gone. Oh well, it’s just $4, but save yourself a headache and don’t download this useless app.

If you want to actually play the lottery online, download the chrome browser. VirginiaLotteryOfficialApp does not have the basic functionality of the online play website. VirginiaLotteryOfficialApp is not connected to that service and funds cannot be moved between the two. VirginiaLotteryOfficialApp only, only, ONLY prevents you from having to physically fill out pieces of paper at a gas station. It’s utterly pointless and the fact that you can’t transfer funds between this and the online subscription service is pathetic. Thanks for yet another awkward holiday conversation with my aged mother, who now has $80 dollars stuck in your system, I really needed another one of those. 0stars would be too high a rating.

The usability of VirginiaLotteryOfficialApp is horrible. Simple things like back buttons aren’t utilized in VirginiaLotteryOfficialApp for account navigation. It’s awkward and doesn’t even correctly log transactions. Which is another issue altogether. VA lottery couldn’t make getting your money out any harder. I had a withdrawn from my account and although the money is now gone it shows no transactions or even a reference number to inquire as to where the withdrawal went.

Connecting bank cards or bank accounts never works. There is always an issue with VA lottos ability to validate accounts. I have no idea who coded VirginiaLotteryOfficialApp but it’s horrible and I don’t know how anyone could vest any trust in transactions. This works more like a concept beta then a useable app! Just sad VA lotto.

Let me start by saying the reason they can’t let you buy powerball tickets on VirginiaLotteryOfficialApp is probably for some weird way the law is written. But it’s frustrating that I’m totally fine to purchase a powerball ticket on their webpage but not through VirginiaLotteryOfficialApp . What’s so diffident about the two that I still have to go to a machine if I want a ticket via VirginiaLotteryOfficialApp ? That’s the whole reason I downloaded VirginiaLotteryOfficialApp . To not HAVE to go to the store. Worst yet (and something they probably could do) is if I buy a powerball ticket online it doesn’t register on VirginiaLotteryOfficialApp that I bought one to show me my numbers or notify me that I won. If I’m using the same account it should be able to do that. Please fix the synch issue.

Right now my biggest complaint is I can not get the Scan a Ticket” to work on the VA lottery app. Very frustrating as I tried it on my new iPhone 12 Pro and my old iPad Pro gen 2. I confirmed they both had updated apps and still neither worked. It just stays on the camera as if it is going to read the ticket but it never does and the phone/iPad goes dark from inactivity. I tried changing angles, distance, lighting, and even created a way to hold it so there was no natural shake from my body possibly making it hard to focus. Nothing worked…also, while I’m complaining, why do you have to click “check a ticket” and instead of taking you to the camera to scan, you go to another screen where you have to push another button to “scan my ticket now”. Why the unnecessary extra click? Annoying when you click the first button with your phone over the ticket and then it goes to another screen and you have to reset yourself. Seems small but in the world of user interface, the extra click is a useless burden to the end user…

I would like to give it VirginiaLotteryOfficialApp 5 stars for no more waiting in line. I didn’t mind going to the local retailers since many of them was within a mile. I kept getting the Bluetooth signal error. I check my phone and also went to different stores. I had to delete VirginiaLotteryOfficialApp then downloaded it again like I had read in another review. I was able to purchase one mega million ticket before getting the signal error again. After that no matter what I did nothing worked.

iPhone XR completely up to date, yet VirginiaLotteryOfficialApp freezes upon opening a majority of the time. Other times it loads up completely but won’t allow me to log into either of my two accounts. And then sometimes I can log in but it rejects my PayPal deposit. When working as it should, it is convenient, but would be better if you could just play over WiFi from anywhere instead of having to Bluetooth to a machine at the store. VirginiaLotteryOfficialApp has been completely useless for the last two days and hope an update with fixes is in the works. Will probably delete in the near future if it continues to not let me log in.

Poorly executed to be the Virginia lottery. To play the E games online, Why pay to play an online game and have to drive to a participating lottery store?? Who came up with that idea?? If you want to leave home then why not play at Rosie’s. If you plan to set up a game online then you should be able to play anywhere. Why the lottery is so busy trying to keep restrictions on the game and people, they are losing millions. People are going elsewhere to play. The website is horrible. You can only view a few numbers ( pick 3 and 4). You can’t see what the numbers were last month. You click and click. It’s ridiculous you have to go through so many steps. The Virginia lottery website is trash. You would think all the money they have, they would have the best technology.

Echoing other reviewers, VirginiaLotteryOfficialApp is a great concept that has been poorly executed. I find that literally one-half of my purchase attempts fail, for two reasons.

First, the lottery machines sometimes won’t process my purchases because, according to messages I receive, the system is undergoing maintenance. This happens quite often at various times of the day.

Second, the machines themselves other times cannot process my purchases for reasons unclear. Sometimes trying a second time succeeds, but not always.

In both cases, it would help to receive a message BEFORE attempting a purchase that the system won’t be able to process it. This should be easy to incorporate into VirginiaLotteryOfficialApp , particularly when the system is down for maintenance. It would save wasted time and prevent frustration.

I also find the interface a bit clunky with unneeded extra steps, but I can live with that.

Virginia should change the law requiring physical proximity to a retailer to use VirginiaLotteryOfficialApp to make a purchase. This is not VirginiaLotteryOfficialApp developer’s fault, but it eliminates much of the advantage of using VirginiaLotteryOfficialApp . Changing the law should encourage greater use of VirginiaLotteryOfficialApp and more sales.

I didn’t like VirginiaLotteryOfficialApp at first because it didn’t work when I tried to make a purchase. But i figured out that you had to restart the phone sometimes. Also, same thing when it doesn’t allow you to login. The best part is that you can literally park at a convenience store and buy tickets in your car and avoid the lines! Sometimes the WIFI signal is a little out of range so you have to move close to the door or go inside. Get these bugs fixed and it’s a 5 star app.

Why does VirginiaLotteryOfficialApp not remember my Touch ID settings? Why is there not a setting to remember my ID? It is extremely frustrating to have to start from scratch every time I want to login! Also, I constantly get a message saying something similar to “there was a problem trying to save your local wagers” every time I log in.

On the plus side, I do enjoy being able to enter my play slips at home and then scan them at the vending machine - very convenient!

I’m a legit VA Lottery player and first I want to thank them for finally putting out a solid app. So far the graphics and interactions work great and I like the design.

Couple of suggestions and you get 5 stars from me. I realize that not all of these may be feasible for a multitude of technical, legal or practical reasons.

1. Allow me to login to my account. Let me enter my extra chances, see my history etc. I assume this is probably in the works, but I want you to know it is a desired feature.

2. Allow me to customize or reorganize the main dashboard so I can put my favorites in order, so that’s what I see first when I open VirginiaLotteryOfficialApp . Example: If Cash 5 is my favorite game I would want to see that first upon hitting the main dashboard.

3. Send me push notifications for my favorite game’s drawings. For example when the Bank of Million numbers are drawn, send them to me. Even cooler would be if you could compare against my regular numbers that I have saved and tell me if I won.

Thanks again!

I am trying to withdraw money from the lottery into my bank account since yesterday. I have to take a selfish as part of the verification process. However it will not allow me to take a selfie. After waiting on the phone for an hour today to speak with someone, she told me to download my photo then I could use it. But there is no way that I can see how to transfer the photo to where it is requested . Obviously they don't want you to make withdrawals, they just want your money. It shouldn't be impossible. The person I spoke to said this was the only way. She couldn't do anything to help me make the transfer. REALLY!

They are quick to take your money but when you win - your winnings stay in pending forever I believe it’s rigged

Don’t use it. I’ve been waiting over 7 days for my winnings to be deposited into my bank and every time it’s a new excuse. The extra chance drawing is a bunch of BS and beginning to feel like this was a scam and they’re holding onto my winnings for some reason each time I call or do a live chat there’s a different excuse. Don’t waste your time or money.

Sucks! I can deposit money fast,but takes too long if u win online games,y'all rich dirty,muthaF

One would think after buying over 100 30.00 Bonanza bucks I would something more than 300.00 seen a X5 orx10 I played the extra had over 6000 entrees could not win a gas card This is all rigged..online they will let you win enough to keep you playing overall you will lose there as it also will knock you offline when a jackpot comes up get back online to win 1.60. RIGGED BIG TIME

This site is the worst I have EVER!!! AND In less than 6 months it has become exponentially worse. iFirst the ‘locator’ built into the site now NEVER works so now I can’t even spend money in my account. They will not let me have it back and state I can only redeem winnings. They require $6 per use which was not disclosed. I had only played one game every so often so now I HAVE TO PLAY 3, if I can get to work at all! The site worked so bad this last time it stated the purchase was unsuccessful, so I tried it again and it went through. Got TWO PURCHASE CONFIRMATION emails where the@#$&* took it TWICE for the same numbers HOWEVER it managed to play ONE game Three times, another one TWO TIMES and it TRUNCATED THE ENTIRE LAST GAME COMPLETELY!!! There is not enough dirty words and they are not severe enough to put here!,,,,

Va. Lottery are the biggest crooks in the business!!! Stop playing! They are literally STEALING your money! You can laugh but i have the proof! They are criminals and you will not win!!!

If you think that Va. lottery doesn’t cheat try writing a review about them cheating and how they need to be investigated and bet you will not be able to submit your review.

Va. Lottery is by far the worst lottery i have played out of the many states i have played. The keno needs to be investigated and they are absolutely stealing from people. No way they are paying out the percentage they should. Seriously needs to be investigated!

Tried to close out my account online. Chatted with agent. Gave all required info and was timed out whiles she was “checking my account” ridiculous 🤨

Absolutely disappointed in this app being user friendly. It’s very difficult to maneuver! I have paper copies of lottery tickets then to deal with your website.