Contact Lenme Support

by Arthinon

It’s a very pretty app, the UI looks great! The problem is, absolutely nothing works. Want to borrow money, you’ll need a $0.99/month subscription. But what does that subscription actually get you? Nothing. Nada. Zilch. You sign up for it thinking now you can apply for a loan, but when you go to that section again, it wants you to subscribe. Click the button to subscribe and your iPhone will tell you that you already have! It’s an infinite loop from there. Contacted support over a week ago for this issue, never heard from them. So that’s 1 out of 2 functions this app is supposed to have but actually doesn’t.

The next function is that you can be the one to loan out money, sounds great, right? Sure! If you could actually load money onto the app. Heck, people have been complaining that they can’t even get their banks to connect. I was lucky to be able to do that, but when I click the button to transfer money, the screen shades grey for 0.25 seconds before it returns to normal. Absolutely nothing changed. Of course, I contacted support; stupid me! Never heard back.

TLDR: Don’t waste your time and mental energy on this fancy tech demo of what this type of thing would look like. It doesn’t actually work. I’ll give this a week before I report this App to Apple for being useless and not delivering on what is advertised.

by Fed Up Thanks

I downloaded this app because, obviously, I need some extra cash right now. everything went so smoothly in the beginning, I had just submitted a loan request and gotten an offer! all I needed to do was add my bank info, and after about an hour of trying and failing to connect one bank account I finally gave up and connected my other one. so after all of that was done, I went and accepted the offer. it takes you to a second page where you have to push the “accept offer” button again. okay, no problem. well, I’ve pressed this button probably 1,000 times and nothing happens. so I think, go check your bank info and see if it was added. when I go to the link for your bank info and click on it, it brings me to the page but it’s just constantly loading. this has been going on for about 12 hours, I thought that if I just left it alone and waited that it would load but I was wrong. I decided to cancel the request I made and make a new one, but of course that didn’t go well either only this time because my SS doesn’t match my last name or something? I’ve had the same last name my entire life, I’ve had the same SS for my entire life, and when I first signed up I didn’t get an error message about that at all. please fix your app and tell me how to delete my account because this is complete bull.

by TeeeeeeRoses

Have been trying to use this app probably for the last 2 months. However, whenever It came time to “Request a loan” each time it said that my request couldn’t be completed and to reach out to support.
I must have done this about 8 different times trying to reach out to support to see what the problem was. They only answered me TWICE in the 8 times I have reached out in the past 2 months. The first time was right after I made the account and we emailed back and forth a couple of times, she asked me for a screenshot of what I was seeing, I sent it and then never heard back from her.
The next time they FINALLY answered was just this last week, but of course their answer to me really was NOTHING about fixing my account, and they only answered me about the second part of my question to them which was needing help switching my connected bank because I had recently switched banks. They answered that that can’t be done for whatever reason, and of course NOTHING about fixing my account as to why I can’t request a loan or go forward with seeing the loans that are available as it is a “peer to peer” loan system.
So at this point I am DONE trying to use this app, if you need any help whatsoever using this app, good luck trying to get ahold of anybody. Cuz the support for this app is AWFUL.