Contact Investing com Support

I read about this app a few times before downloading. At first glance it has a lot of neat ways to do things. Within a couple days you’ll pay more for “pro level” and to upgrade to “ad-free” version. I don’t know from there because neither purchase enabled the desired function. I immediately submitted a service request. I have have received two emails in 32-days. One was the generic automated response promising faster priority service for “pro” users. The second was to ask what I needed. I was instantly angry because I submitted a detailed request so that we could begin working on the problem right away. I answered her email and explained I was really needed to get this fixed because I bought it to do a few specific things. DO NOT BUY THIS APP UNTIL THERE ARE MANY SHORT TERM POSITIVE REVIEWS. If you do have an issue, remember that I warned you.

This business is not operated in US and they charge you foreign transaction fee plus yearly subscription. Once you pay for the subscription. There is no differences compare Ad︅ version. They kept your payment information without any option to allowed you Change or delete your credit card information or give you option not to automatically renewal and I found they charged me on my credit card and I requested to cancel, they refuse to give me full refund. No. I would not reconsider my rating. This support team and management are horrible and insist that I have agreed term for auto renewal because it was set by default by them. They collect my payment oversea and cost me additional foreign transaction fees. The support team admit they have office in US and still collect payment in Israel. After few email communications and said it is management decision, they would not give me refund and said it has been passed two weeks although I told them I have not use their AD free version for at lease 6 months. I have uninstalled this software entirely and never use this software again. I do not use the software because the data is not updated on time and a lot time misleading.

If you trade any security like a SPAC that starts out as units and then splits into common shares and warrants, do not expect that process to happen quickly. I have waited numerous times for more than 2 weeks or more to have a symbol added. I even try to accommodate how slow they are by sending them email through the feedback link to let them know ahead of time when these separations are going to happen and it still takes weeks. I would probably seek out another App if I hadn’t loaded all the securities from all the portfolios I manage into this one. It’s super frustrating- if I could rate this lower than 1 star I would.