The Ismaili app not working? crashes or has problems?

The Ismaili Status

Published by Islamic Publications Limited on 2023-06-27

The official app for the Ismaili community. Stay informed of the latest news,
videos and events from from the community.

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Common dislikes about The Ismaili app

- No majalis calendar available on the app

- Some issues with registration requests not being properly processed and no notification being sent to the user.

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Common The Ismaili Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Ismaili app on iOS and Android devices. Solve all The Ismaili app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Ismaili iPhone Issues and Solutions

The Ismaili iOS app crashes, not working, errors
The Ismaili iOS app network issues
The Ismaili on iOS has black/white screen

The Ismaili Android App Issues and Solutions

The Ismaili has errors/crashing/not working
The Ismaili server network connectivity issues
The Ismaili has black screen

The Ismaili iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Ismaili app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Ismaili app crashes or not working on Iphone (iOS):

Close and restart the The Ismaili app on iPhone
Update The Ismaili app to the Latest Version for iOS
Uninstall and reinstall The Ismaili iPhone app
Update your iPhone to the latest iOS version

Fix The Ismaili on iPhone unable to connect to server/internet connection issues::

To resolve The Ismaili network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Ismaili black/white screen (blank screen) on iPhone:

Follow the The Ismaili iOS app troubleshooting guide Here →

The Ismaili Android App Issues and Solutions

Fix The Ismaili not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Ismaili app issues:

Force Stop the The Ismaili App
1. On android, goto "Settings" » click The Ismaili app. » click "Force Stop".

Update The Ismaili to the latest version on PlayStore

Clear The Ismaili App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Ismaili app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Ismaili.

Fix The Ismaili unable to contact server/ The Ismaili internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Ismaili » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Ismaili » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Ismaili on android.

Solve The Ismaili black/white screens issue on Android:

Follow the The Ismaili android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Islamic Publications Limited, developers of The Ismaili.

100% Contact Match

Developer: Islamic Publications Limited

E-Mail: [email protected]

Website: Visit The Ismaili Website

About this app

The official app for the Ismaili community. Stay informed of the latest news, videos and events from from the community.