Square Invoices: Invoice Maker Reviews

by Josh184573

Real rating “negative 5 stars” I’ve used square for years with my other business. Signed up for square for our second business. Went fo process our first card transaction for the same kind of product in the same kind of price range as we have been for years with our other business with no problems. At 8pm square sent an email with no warning and no way to appeal that they deactivated our account and will hold onto our funds for up to 90 days. All we did was sell printed vinyl window stickers. How is that a high risk transaction? We have never had a charge back and our business does not fall into the unsupported business types. If you want to use square I would recommend googling “square complaints” and check out their BBB profile (which is currently as of this post “NR” not rated due to the volume of unresolved complaints) first.

by Chrissy Glam

Now let me explain.
Two weeks ago I started using square . I sell jewelry from home and needed an app that would help me with invoices . A friend of mine told me to use square. She’s been using SquareInvoices for two years with no problem, so I took her up on it and decided to use square . Two weeks in and 21 invoices sent, I get a email stating my account is under review! I was mind boggled . I emailed them and no response, called and I wasn’t able to get a live rep to speak to. Next day, I get 2 invoices and waiting on 21 more to come within the day. As soon as my two invoices went in my account was deactivated!!! dEACTIVATED! With funds in my account. I get an email stating my account was viewed and square no longer will have me as their customer!! I have emails from them if you don’t believe me. I email, call, write to them on Twitter, IG and Facebook and I was blocked!! I’m a mom of three with multiple health conditions and on chemo, I was just trying to make extra money and do what I love best, socializing with the community . I never violated anything, I spoke with a lawyer and they’re going to take action. Now I have to wait 90 days to get my money “back”. I researched square and they have so many complaints with the same issues. They’ve been on the news for scandals and holding peoples money. Please don’t join them, my friend deactivated her own account after reading up on them as well. Good luck!

by Antwan07*

They are holding the money .. won’t release it concerning my very first invoice.. then states it because of chargebacks that’s don’t even exist on the account . Deactivated my account over one invoice .. I was only using SquareInvoices as a means to create an invoice for professionalism .. and the means to send fund through it was a plus. Not only have they deactivated my account but are attempting to withhold funds from the client and myself. Stating that they will give it back sept 27th. As if it makes a difference to release the funds as of July 1 and sept 27th. My clients wedding who is also my best friend .. is aug 22nd. And there’s nothing bad even happening on the account and the amount was only a little over $500. In this invoice I even broke down what was being spent and amount concerning her table decor.

I spoke with someone in salsa because the system won’t allow me to speak to anyone else. And Landon told me that square was supposed to send review documentation. It was so pleasant knowing what square was supposed to do. I wish that would have helped me today . Also Landon does not have any contacts to transfer to a supervisor and can not do a soft transfer to transfer me to another human. I called 16 times.. selected sales twice and for Landon twice. He informed me that he can’t go get a supervisor because he is at home.

Square ruined a woman’s wedding and my first business transaction. .. I couldn’t be more disappointed..

by Theylove_CC

My small business makes $50k+ sometimes on a good month and $35k on a bad month. The first month with SquareInvoices I had a cap put on my account of $25k a month when my business clearly made more. They said it was “risk management” to be sure no invoices are disputed. IVE NEVER HAD A DISPUTE , not one TIL THIS DAY and
It’s been 8 months with them. I was told to email for a reuqest in increasing I have done that. I’ve emailed over a dozen times for a request in increase and it’s unbelievable to me that literally, no lie or exaggeration, NO ONE I mean no one had got back to me. I’ve called multiple times to put in a request for a call back and still no one has got back to me. It’s crazy to me that such a big company is so unprofessional and had no protocol actually in place for things like this. I’ve had to integrate QUICKBOOKS invoicing into my billing system because of this cap and let me tell I’m SO MUCH HAPPIER WITH THEM!!!!. They have no caps at all and everything is done with one app. They even give you advances on qualified invoices (if needed). Quickbooks doesn’t put a cap on how much my small businesses can make :)

Now I only use square platform for last resort invoicing. Sad because I never wanted to use quickbooks and wanted nothing more but to stay with square. I even reached out to them on twitter!! Haha. Still nothing , SMH !!

by JB Drinks

I setup SquareInvoices to conduct a couple sales transactions as a test bed for possibly using it for a business I’m building. Very first sale went through fine, but even though I had “successfully” linked my checking account at setup, Square would not release my money for transfer. First it supposed to transfer the next day, then the day after, then the next, then all of a sudden the transfer was suspended pending additional review. The whole time my money is just stuck in Square limbo. Then they asked for a bunch of very personal documents like months of my private bank records and invoices for the items from the manufacturer for items I was selling.. All so they could decide to release MY money they were already holding. Seriously?!? What a joke. I ended up refunding the money and luckily the buyer was cool enough to redo the transaction through a different processor after they had already received the items. That could have ended very badly for me. Btw, the other processor did the transaction flawlessly and transferred the money into my account the very next morning with no drama. Never again Square. Terrible.

by Thor Zean

I have been happily using square for many years but lately they have become an intolerable mess. I opened a new company and had planned on using squares add ones on my website like appointments, payments, invoicing, etc. BIG MISTAKE! None worked well and the invoice was the worst. Square collected the money from the customers but never deposited the money in my account. When I contacted them they gave me the never ending run around and implied that I was lying. I accumulated documentation proving they had in fact collected the money from my clients and deposited it into their account but not mine. When I contacted them again they locked me out of my account and refuse to deposit my money. At this point I think my best option is to file a wire fraud complaint with the FDIC. I have been notifying people I work with who use square and it appears I am not the only one having problems with square collecting and keeping money that is not theirs. I’m going to social media to see how widespread this issue has become and suggest anyone using square check you bank account diligently.

by JordanWagner

I was paid $600 from a client 2 weeks ago and the money is still in my “square account” but hasn’t been deposited for 2 weeks. I have emailed customer service about the issue 3 times now with absolutely NO RESPONSE. I tried to call Square for help on this, but they would not allow me to call. Only email. I’ve never seen such a “modern company” with such horrible customer service. The fact that they don't let businesses call in to get help is absolutely horrible. At this point, there is literally nothing I can do. Money is just sitting in square but I cannot access MY OWN MONEY! Not sure if this is a way for square to hold your money and make interest on it, instead of giving it to you...or if this is just horrible customer service, but either way SQUARE is becoming my LEAST favorite payment processor and I am feeling ripped off and completely abandoned since they wont return emails or allow me to call in. Avoid using this company if possible!

by DSlayer78

A “Customer” used multiple cards to fraud square invoices easily. There was a disclaimer in the body of the email of which I look for before I dispatch. The email subject stated “customer paid invoice!”
The only difference between that and a normal invoice is the exclamation point.
I look thru the emails after services were performed as the customer just feels “off” and in the body of the email it states that the customer used multiple cards and multiple zip codes. To pay the invoices. If square knows that information and that looks like fraud, can they not add a stop, pause, or hold to the transaction. Maybe even a warning and a button I could click to stop the transaction or throw all caution to the wind and go ahead any way. Either way a more efficient warning would goa long way, and more visibility on card information the customers put in the invoice so that I can make my own fraud assessment.
If square would make those changes or create those features I would change my rating to 5 as it was great to use until this happened.
In conclusion.
Did square invoices stop the transactions (nope)
Did they call me or alert me (nope) ( kinda i guess an ! Means they did )
Did I lose out on my time and materials (yup)
Can I dispute the chargeback yes, will I win I doubt it unless it really wasn’t a fraud.

by Coder12345

On July 14th I sent a $6000 invoice on square. On July 30th my invoice was paid. On July 31st I tried to transfer those funds into my account. Later in the day on July 31st I was told my account was deactivated, and square would not release my funds for at least 90 days.

Not only did Square withhold my money, but they gave me no reason why, or any recourse on how to get it back. I have no phone number, or email I can use to contact them.

I called square 5 times - nothing.

The only reason they gave for withholding my money was that Square is “unable to support my business needs right now.” However, my business needs did not change between July 14th and July 30th. If Square knew they could not support my business needs, they should not have let me send my invoices through Square.

Additionally, Square is still letting my employer pay my outstanding invoices, even though they’ve already deactivated my account! That behaviors seems to be the definition of unethical.

If I ordered a pizza, paid for my pizza, and then the pizza restaurant said they'll give me my pizza in 90 days, that would be immoral and likely illegal. This case is no different.

Apple should remove the square app from their platform until Square resolves these issues. Being a large business should not abdicate you from basic ethics.

by Tyrie91

I don’t think highly of Square Invoices. It’s imperative for any business to have a financial institution that is reliable. From experience I can testify that Square is definitely not reliable. My business had been temporarily out of service due to a divorce I went thru. Now that I’m up and running( or trying to be. Square has prevented this from happening though.) I can’t operate without cash flow. I stupidly made a deposit with Square and now am paying the price for it. Instead of my deposit going thru, Square decides to keep it, leaving my business inoperable. I can’t bank with someone who keeps my money from me. It’s not just the money I deposited that is affected. I ended up losing the job I just started because of this. Now, not only do I not have any money, but I have no job to make more money. I would definitely not recommend square to anyone. They are arrogant thieves!

by Hellfire Construction

I had to cancel a several thousand dollar job because square decided they wanted to hold the money. The money was intended to purchase the materials, they would not release the money, they didn’t care that I lost that customer because of their extortion, they initially told me the account was suspended because of suspicious activity but when I asked exactly what that suspicious activity was, they told me there was no suspicious activity. They had absolutely no explanation as to why they were holding my money and insisting on me losing my customer. I will just keep using PayPal, they have never extorted my money. I think I should be reimbursed for the losses that they caused. Nobody else caused me to lose my customer except for square. Worse way to accept payment as a business, take heed when you have a $10,000 job that you can’t do because square is holding the money!!!!

by Emmaroseeeeeee

It used to be great but they don’t help you at all if a random customer lies and says they don’t recall buying something they automatically take YOUR money from you and give it back to the lying customer and they make out with your service you sold them or product AND they get their money back… then, twice now they just cut me off from being able to use my account at all, I sell popular affordable jewelry, but they tried saying twice now that they see “suspicious activity “ which is so aggravating , if anything, that is suspicious to me! You shouldn’t be able to just take peoples hard earned money and then cut them off from using it for no good reason… now, my card will not work unless I’m using it online or a transfer and forget getting a hold of anyone to help you. I’m sick of this and it’s very upsetting.

by StormyDev

Invoice and payment dates should be editable, I don’t know if anyone who goes and marks the exact time each invoice is paid and drops everything else they’re doing. It could use a navigation update or at least easier instructions as to how to use app. One of the things that bothers me is not being able to quickly access invoices from regular square app, I have to go into square invoices, and then I can’t build a new invoice and mark it easily if I’m not going to run a card they square or I wish it gave me options for other connected services, PayPal, venmo etc, that can pay directly to square. Anyway. Otherwise I appreciate them.

by UberFilmsLtd

Lots of nice features in SquareInvoices I’m still learning to use it I like everything about it except it needs an auto save feature, especially when compiling an estimate with multiple packages which can be a lot of work. Several times, right in the middle of it my mobile device battery died, or somehow SquareInvoices crashed or I got interrupted and had a good dip some thing in after a pro long period of time I come back and my estimate is gone, whatever the reason. It’s infuriating to have to start all over again from scratch. An auto save feature would really save me a lot of headaches, right now I’m having a repeat of the click “safe to draft“ every minute or two to make sure I don’t lose my progress on a complicated estimate with a lot of packages involved.

by Softwareuser12190900

So I’ve process thousands of dollars with SquareInvoices and planned to do thousands more ilas I do mobile mechanic work and just started a engine building company . I received a $1400 payment and square suspended my account leaving me without access to MY funds. Even worse is the loss poor process that you have to go through to have to prove to them what business you do. They target minority business unfairly and are not transparent about letting you know of a transaction is subject to review Z it’s almost as if the company doest believe your making the money . Here it is Monday and I started the process Friday in addition they are asking for extra information about a transaction that I do not have. Bad business practices as a company proctoring payment processing you should have transparency at the forefront for merchants

by Love Carla

So far so good. It’s definitely more convenient than doing the invoice from the desktop. There’s a few quirks here and there but nothing too serious. For example, to add a payment broken into smaller payments to a current balance, I tried opening up the current bill and clicking the “add payment” button where you can send a link to customer thinking the customer can just put in whatever payment they want and the balance will readjust. But doing it that way it doesn’t allow the customer to change it. It’s only a non changeable full amount due. I also could not see this screen until I sent it to the customer (by checking my sent folder than checking the link). So ended up having to resend to customer using the payment schedules.

by 409Carpenter

1. When a job is being done and is completed before the scheduled last payment.
** some clients wait on that scheduled date or for the invoice to arrive. *Note(neither side wants to keep sending & receiving updated invoices as if something changed).
*** Suggestion- within the custom payment scheduled date should also be the option to add a send upon completion request, that changes the due date to Upon arrival or day day the completed option is selected. When work is done we should be able to press completed as well instead of sending a reminder that has the later date or an update invoice that has no changes.🤓

2. The invoice keeps sending an invoice that I keep having to cancel & yet still sending to my client daily. Ugggh. My trying to lose active invoices uninstalling & installing 😥.

by NotShadyEver

I have used square for years and run multiple business. While I do wish they would go down on their fees, I wouldn’t use another invoicing app as of right now. It’s really easy to use, have an invoice or estimate emailed within two minutes if you have it set up correctly. These bad reviews about square holding money is probably shady contractors that are getting charge backs. I wish all shady contractors would shut down and go work at McDonald’s. It makes us all look bad. Especially those us of with integrity. Square is great when you use it correctly, just like anything else. Get it and you won’t regret it.

by And-0

I would like option to keep some of the already paid for items on an invoice so the customer has a record of what he’s already paid but yet also keep the items not yet paid for. To have a drop down item that says paid would be nice. Sometimes my customers pay in chucks. It just gets complicated when I have multiple invoices sometimes. Sometimes they pay cask or check for items in person before I invoice for the whole lot. But still need to send them a receipt of payment for those items. I’m sure there would be other people with this same issue. Thanks for your time and willingness to improve this amazing technology. :)

by Ortizlop

I used to have payment processing as part of my business checking with Chase and I hated it. They’re always reviewing payments and take forever to release the funds. There’s a weekly limit on how much you can bring in and a whole lot of other issues. One payment got delayed for 90 days because it was under review. I’m so glad I chose to switch to Square. Everything is so easy, modern lay out, and up to date. Chase’s system looked antiquated and not easy to use or update. Everything is just easier and looks amazing on Square. Customer invoices look very professional and modern. I also love all their customization tools!

by Motsumi

I’m a consultant and my clients wanted to pay by credit card. Square seemed easy enough. Created and account, sent the invoice, client paid, but then the money never came.

Square held my payment, saying I didn’t have account history—obviously I had just signed up with Square. Then they required deeply personal financial info (not business related). When I asked why, Square sent me a terse email, closed my account, and said the decision was final. They then refused to talk with me on the phone or reply to further emails. Felt like a bait and switch scam.

Wasted two weeks trying to get Square to process a simple CC transaction. I had to apologize to my client, refund their money, and start over with another payment processor. ... I signed up PayPal and everything went smoothly. Never doing business with Square again.

by Karrisq

Horrible company especially customer service representative MARIE she suspended my account because she had a attitude find another job if you hate people come on now Marie you too old for that. I promise I will be doing everything I can to make sure she pays for this unfortunately for her I keep promises I make. I can’t get my funds or call because of her which should not be the case how can you not be able to contact support because a representative had a attitude. Worst company read all reviews please don’t give them your money I will be canceling my account the same day I made it. How is a company so bad that fast ? Marie needs to be fired or better trained

by NoOneToCall

I read a review how this Invoice app by Square is holding $600 from one of SquareInvoices users.

I am warning you as well, they have done the same to me as well.

I billed a customer for services and soon after my customer hired a new bookkeeper. She didn’t have access to the prior bookkeepers email and disputed my charges of over $650.

Square has withdrawn (unauthorized by me) money from my account and requires I fill out a long deposition to prove I am entitled to the funds.

What everyone MUST BE CAUTIOUS about is this HUGE company will not let you call them. According to email, they tell you to gather “all your evidence “ and Square will hash it over with the credit card company. “We may take up to 90 days to resolve this”

I called the new bookkeeper(the old bookkeeper had her number). And she confirmed that it is due.

Square take note: A published phone number would have resolved this in 30 seconds. I would have called you, we could have had a conference call and carry on with life.

Now Square has locked up my entire account due to “unusual activity”. Withholding another $500+

And no one to call....hmmm. Who wants to be a part of that internet BS.

by Jay Anti-privilaged

Let me start by saying square does it’s own shady practice! What do I mean, well they do not have a direct costumer number and they can hold money as they please. In a perfect world where nothing can go wrong and we can judge people and Laugh and put down and suggest McDonald’s is beyond my believe of a person that has any common sense sounds like a crazy redneck Trump supporter or somebody that lives in a very white privileged society.
There’s not about being racist it’s just about the white privilege mentality flourishing anywhere we can possibly can. The bottom line is square does what it wants when did once and it doesn’t care about your business so if you do not have any issues with customers then you will live a very happy life without any issues.
The bottom line is if you use square beware

by EM0507

Hi,
I asked to reset my password and they sent me a link to proceed. I enter the new password and granted me to my account. When I wanted to create my invoice, the website transfer me to SquareInvoices where I needed to enter again my password. However I received a login failed message to access my account via app. When I tried to go back to the website, they logged me off saying that the use of my account was time-out! I repeated the process 3 times, same thing happened. This is so frustrating. I called and I ended with a survey to participate! So bizarre all this!

by YGFBFKitchen

I like SquareInvoices .....and I love estimates! However - I would love to see when a customer accepts an estimate- it automatically converts to invoice for payment. I run a pretty fast pace food truck and we also do catering. So if I quote a customer and they accept the estimate - they have to wait for me to send an invoice. Also - Multiple Payments on ONE invoice.... 😩It is tedious to continue to send multiple invoices for a customer to pay on their bill! If I had those two features! It would be PERFECT!

by Whathesay

Clean, very low learning curve, very, very well thought out. Whenever I think “I wonder if I can do xyz” it’s there. I’ve used others. I compare to Billing Orchard online, which I used for years waiting on an app, and Square is so far beyond and mostly free. SquareInvoices thinks ahead already knowing what I want.

Five stars is warranted and I haven’t even used all of the features yet which means it’s future proof. For now it’s just one person serving and consulting but in the future as I add team members this company and app will grow with me.

by Rahtha

Basically it’s pretty quick to send an invoice to my clients. Also love the ability to customize the look and feel according to my taste. Estimates is a huge boom as well. But by far deposits is the biggest feature that my business will benefit from because I don’t want to start an order without seeing my client out down some amount first. Only thing is that at 144MB this takes up some space. Not a huge problem coz I just bought a new iPhone XR.

by Show-Me Ductless

Old company not wanting to process the high volume and larger tickets as my business is growing. Always a hassle on large tickets and slowing down my business. Square allows me to send invoices to customers and let them pay with ease. Splitting tickets for deposits is also very intuitive. 5 stars for a well thought out estimate invoice and payment program.

Jamie Callahan
Owner Show-Me Ductless Heating & Cooling

by Fred_gawilawitz

Thanks for adding the notification feature. It’s what I was really looking for in SquareInvoices. Since notification emails can only be sent to one address SquareInvoices lets you know as soon as something is paid of say, the boss is out of town. No more logging in every hour to check! Also easy to send invoices from the road via SquareInvoices - saves a step from the Square app. 👍

by Sxypony

Great app, but it would be better if we could print the invoice on 1 page instead of it being so large that it has to be on several pages. PLEASE update it..

UPDATED.... THANK YOU for adding a PDF print function. Just seen it today and I’m surprised and OVERLY EXCITED!!!! Thank you Square! 💯😎