Contact Square Invoices Support

Now let me explain. Two weeks ago I started using square . I sell jewelry from home and needed an app that would help me with invoices . A friend of mine told me to use square. She’s been using this app for two years with no problem, so I took her up on it and decided to use square . Two weeks in and 21 invoices sent, I get a email stating my account is under review! I was mind boggled . I emailed them and no response, called and I wasn’t able to get a live rep to speak to. Next day, I get 2 invoices and waiting on 21 more to come within the day. As soon as my two invoices went in my account was deactivated!!! dEACTIVATED! With funds in my account. I get an email stating my account was viewed and square no longer will have me as their customer!! I have emails from them if you don’t believe me. I email, call, write to them on Twitter, IG and Facebook and I was blocked!! I’m a mom of three with multiple health conditions and on chemo, I was just trying to make extra money and do what I love best, socializing with the community . I never violated anything, I spoke with a lawyer and they’re going to take action. Now I have to wait 90 days to get my money “back”. I researched square and they have so many complaints with the same issues. They’ve been on the news for scandals and holding peoples money. Please don’t join them, my friend deactivated her own account after reading up on them as well. Good luck!

They are holding the money .. won’t release it concerning my very first invoice.. then states it because of chargebacks that’s don’t even exist on the account . Deactivated my account over one invoice .. I was only using the app as a means to create an invoice for professionalism .. and the means to send fund through it was a plus. Not only have they deactivated my account but are attempting to withhold funds from the client and myself. Stating that they will give it back sept 27th. As if it makes a difference to release the funds as of July 1 and sept 27th. My clients wedding who is also my best friend .. is aug 22nd. And there’s nothing bad even happening on the account and the amount was only a little over $500. In this invoice I even broke down what was being spent and amount concerning her table decor. I spoke with someone in salsa because the system won’t allow me to speak to anyone else. And Landon told me that square was supposed to send review documentation. It was so pleasant knowing what square was supposed to do. I wish that would have helped me today . Also Landon does not have any contacts to transfer to a supervisor and can not do a soft transfer to transfer me to another human. I called 16 times.. selected sales twice and for Landon twice. He informed me that he can’t go get a supervisor because he is at home. Square ruined a woman’s wedding and my first business transaction. .. I couldn’t be more disappointed..

My small business makes $50k+ sometimes on a good month and $35k on a bad month. The first month with this app I had a cap put on my account of $25k a month when my business clearly made more. They said it was “risk management” to be sure no invoices are disputed. IVE NEVER HAD A DISPUTE , not one TIL THIS DAY and It’s been 8 months with them. I was told to email for a reuqest in increasing I have done that. I’ve emailed over a dozen times for a request in increase and it’s unbelievable to me that literally, no lie or exaggeration, NO ONE I mean no one had got back to me. I’ve called multiple times to put in a request for a call back and still no one has got back to me. It’s crazy to me that such a big company is so unprofessional and had no protocol actually in place for things like this. I’ve had to integrate QUICKBOOKS invoicing into my billing system because of this cap and let me tell I’m SO MUCH HAPPIER WITH THEM!!!!. They have no caps at all and everything is done with one app. They even give you advances on qualified invoices (if needed). Quickbooks doesn’t put a cap on how much my small businesses can make :) Now I only use square platform for last resort invoicing. Sad because I never wanted to use quickbooks and wanted nothing more but to stay with square. I even reached out to them on twitter!! Haha. Still nothing , SMH !!