Contact Square Invoices Support

by JordanWagner

I was paid $600 from a client 2 weeks ago and the money is still in my “square account” but hasn’t been deposited for 2 weeks. I have emailed customer service about the issue 3 times now with absolutely NO RESPONSE. I tried to call Square for help on this, but they would not allow me to call. Only email. I’ve never seen such a “modern company” with such horrible customer service. The fact that they don't let businesses call in to get help is absolutely horrible. At this point, there is literally nothing I can do. Money is just sitting in square but I cannot access MY OWN MONEY! Not sure if this is a way for square to hold your money and make interest on it, instead of giving it to you...or if this is just horrible customer service, but either way SQUARE is becoming my LEAST favorite payment processor and I am feeling ripped off and completely abandoned since they wont return emails or allow me to call in. Avoid using this company if possible!

by DSlayer78

A “Customer” used multiple cards to fraud square invoices easily. There was a disclaimer in the body of the email of which I look for before I dispatch. The email subject stated “customer paid invoice!”
The only difference between that and a normal invoice is the exclamation point.
I look thru the emails after services were performed as the customer just feels “off” and in the body of the email it states that the customer used multiple cards and multiple zip codes. To pay the invoices. If square knows that information and that looks like fraud, can they not add a stop, pause, or hold to the transaction. Maybe even a warning and a button I could click to stop the transaction or throw all caution to the wind and go ahead any way. Either way a more efficient warning would goa long way, and more visibility on card information the customers put in the invoice so that I can make my own fraud assessment.
If square would make those changes or create those features I would change my rating to 5 as it was great to use until this happened.
In conclusion.
Did square invoices stop the transactions (nope)
Did they call me or alert me (nope) ( kinda i guess an ! Means they did )
Did I lose out on my time and materials (yup)
Can I dispute the chargeback yes, will I win I doubt it unless it really wasn’t a fraud.

by Coder12345

On July 14th I sent a $6000 invoice on square. On July 30th my invoice was paid. On July 31st I tried to transfer those funds into my account. Later in the day on July 31st I was told my account was deactivated, and square would not release my funds for at least 90 days.

Not only did Square withhold my money, but they gave me no reason why, or any recourse on how to get it back. I have no phone number, or email I can use to contact them.

I called square 5 times - nothing.

The only reason they gave for withholding my money was that Square is “unable to support my business needs right now.” However, my business needs did not change between July 14th and July 30th. If Square knew they could not support my business needs, they should not have let me send my invoices through Square.

Additionally, Square is still letting my employer pay my outstanding invoices, even though they’ve already deactivated my account! That behaviors seems to be the definition of unethical.

If I ordered a pizza, paid for my pizza, and then the pizza restaurant said they'll give me my pizza in 90 days, that would be immoral and likely illegal. This case is no different.

Apple should remove the square app from their platform until Square resolves these issues. Being a large business should not abdicate you from basic ethics.