Contact Einstein Bros Bagels Support

by Tsap06

This app is pointless. Literally just a menu and a bank for Einstein only
Funds. I get that you can order ahead with the app but you have to use preloaded funds and there’s not an exact amount you can add. Only multiples of $5. Which means you’re giving Einstein funds to hold that you might not use for forever if you aren’t a regular. It’s be nice if you could pay for the exact amount with a card just like EVERY OTHER PLACE! Also they have a rewards system but it won’t apply to your order in app, only in store. Which defeats the purpose of having a rewards system and trying to order ahead. Basically if you want to use your points or rewards and not give Enateins funds to hold. You can’t order a head. You have to go to the store. Wait in line ,( defeats ways around a pandemic) have them scan your reward, and pay for it there. Again no sense in having this app if that’s the only way all the perks work....

by Missblip

I have several complaints about this app.
1-it requires me to use my rewards when ordering. I often order bagels for work and would like the option not to use rewards for these orders.
2- I cannot have multiple payment methods. I would like to have several cards loaded to the account and just select which card I would like to use for payment. I would like the option to have a personal card stored for my personal orders and I work hard stored for work orders. Every time I go to order it requires me to add a new card if I’m using a different form of payment. Super annoying!
3-when placing orders it uses more points than I have requested. If I select a reward later I will go back and look at the account and it has been deducted three times. It’s taking points for things I haven’t even gotten. These are some major glitches on the app. Super frustrating to use.

by Karah515

I love Einstein Bros Bagels but the app is completely worthless to place an order with any type of customization beyond changing the type of bagel. Say you want Swiss on your bagel sandwich and not cheddar (like my spouse always wants)? Too bad. Or maybe you avoid dairy and want no cheese (like me)? Too bad. Or maybe there is one ingredient on a bagel sandwich you are allergic to or simply don’t like? Out of luck. There is absolutely no way to indicate this on your app order. There isn’t even a “comments” or “notes” box to write down order customizations. So every time we want Einstein Bros bagels, we have to call our order in. This certainly is a lot less convenient (sometimes they are so busy it takes forever to get them to answer the phone) and makes us patronize Einstein Bros a lot less than we normally would. PLEASE MAKE YOUR APP BETTER!