Contact Champs Sports Support

by Freshkicks86

For about the last 3 months ever time I try to get into the app, it says Request Failed when I try to log into my account. This happens even when it’s not a release or reservation opening. I have an updated Apple phone and no matter how many times I update or reinstall it, I can’t get in. I’m a a long time sneaker buyer with Champs and it’s difficult to even try to get in a raffle let alone claim a reservation when I can’t sign in. Very frustrating when this is a known issue for all of the FLX accounts and there’s nothing being done to resolve it. You can’t tell me that it can’t be done because SNKRS makes it it happen multiple times a week every week with draws. With the resell market so out of control this is supposed to be another way for ppl to get access to retail priced shoes and your lack of effort to fix it only shows that your bottom dollar is the only thing that really matters. I’m just out here trying to be a customer that I’ve been my entire life and it’s almost like you don’t want your customers to win.

by L@d!! G

I ordered two pair of sneakers and never recieved a confirmation email and I went back to the app to check if my order would appear in the history and it said I don’t have any orders yet. So I said ok I’ll wait a day and maybe I’ll get the email by then. Two days flung by and I still haven’t recieved anything! My card was charged and is still processing from Champs! I emailed customer service and it took them two days to reply and they said their sorry and they got my order but due to technical malfunction it approved my address and it can’t be shipped to the address I provided and if I could like to change it, they would have it shipped out. This is nonsense! I emailed them back and told them to cancel my order and I would like a refund. Almost a week going by and I haven’t heard back from these scams yet! I sent out a zillion emails and haven’t gotten any yet from these people! Worst service ever! I will not be shopping here again! I’m going back to Footlocker, they don’t do nonsense like this. My order usually reaches in less than a week!

by KingJamalJacobs

Man where do I began.... ok so after I place an order, waited a week call champs they told me “oh the store that u placed an order with there printing was down that’s y u didn’t receive any tracking information” so I was lik “when was someone going to tell me”? They Apologize and Assured me that they will find me another store with the item in question, so they put me on hold. So I’m thinking yea I just got lied to cause if it’s a printer problem y do u half to find another store that has the shirt???..... so she came back on the phone after calling every store in the area and found one in California, so I ask for a Confirmation number as well as tracking number... she said I will get it in 24hours in my email I was like ok cool. Two more days go back after a week & a half of waiting... so I called to today and ask again. Apparently California never shipped it but on top of that... they misspelled my name so I never got an email of Confirmation... smh 🤦🏽‍♂️ worst service ever... so I’m currently waiting for my shirt.