Contact AT&T Secure Family Companion®

Contact AT T Secure Family Companion Support


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About: AT&T Secure Family ® is a device locator & parental control app to help parents
or guardians protect their children by offering real-time device location
tracking with safety alerts, screen time control, content blocker, website & app
usage tracker, and ability to find a lost phone. Secure Family is for AT&T &
Cricket Wireless customers.



AT T Secure Family Companion Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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Verified email ✔✔

E-Mail: g41808@att.com

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Privacy Policy: http://www.att.com/privacypolicy

Developer: AT&T Services, Inc.




Privacy & Terms:

https://att.com/securefamilyguides






3 Most reported problems 😔💔

1.2 out of 5

Secure Family Companion: A Frustrating Invasion of Privacy

2025-03-24

by TheGabeTheBabe

Secure Family Companion is an app designed to help parents monitor and control their children’s phone usage, but in reality, it feels more like an oppressive invasion of privacy. The app gives parents way too much control, making it feel like you’re constantly under surveillance. It tracks your location, restricts access to apps, and even limits screen time without any flexibility.

The worst part is that there’s no room for negotiation. If a parent sets a restriction, you’re stuck with it, no matter how unreasonable it may feel. Want to look something up for school late at night? Too bad, your phone’s locked. Want to hang out with friends and use social media? Nope, they’ve blocked that too.

The app also suffers from constant glitches. Random disconnections, incorrect location tracking, and overactive controls make it even more frustrating. Instead of fostering communication and trust between parents and kids, it creates a hostile environment where you’re constantly monitored.

Overall, Secure Family Companion feels more like a tool for spying than for parenting. It gives parents way too much control, and as a user, it makes you feel powerless and frustrated. Avoid this app unless you want to feel like you’re living in a digital prison.

Horrible

2025-03-25

by Nflife17

This app was literally the most up surd thing my mom has made me do so far with my phone. It slowed my WiFi down to a crawl not only for this phone but for every other devise in the house. I let my mom know this and she thought I was being “ridiculous” I also let her know I am now 16 a multi sport athlete and have good grades and I don’t like being stalked and I don’t want random hacking it and seeing we’re I am on plant earth. This app eventual made my WiFi so bad that I just cut out completely at some points that I had enough and deleted it laughed at it and thought who is actually this stupid to put there kid through this. Don’t get me wrong I love my mom she’s not a witch it’s just she needs to loosen up I’m 16 for crying out loud I’m done being babyed I have a life I don’t have time to be stupid and I’m not a bad kid I don’t get what this app was for. I just hate the feeling of being stalked (also with this app you have to delete the manger thing in settings).

my experience

2025-03-26

by Leiab119

first of all i want to say if you are considering downloading this for your child dont. it completely breaks any trust they may have had. there’s a difference between wanting your kid to be safe and being a creepy helicopter parent. i am 16 years old, a straight a student, and an athlete. My mom can read my texts, see everything i do and search for, and can disable my phone at any time. my mom also likes to use this as a bargaining chip to get me to clean and get me to do exactly what she wants at all times. also the creepy location thing is wrong 99 percent of the time and usually says you are miles away from where you actually are. This app also messes with your wifi and cell service so even when she doesn’t pause my internet it’s still always slow.


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Why should I report an Issue with AT&T Secure Family Companion®?

  1. Pulling issues faced by users like you is a good way to draw attention of AT&T Secure Family Companion® to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a AT&T Secure Family Companion® customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AT&T Secure Family Companion®.


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