Contact Hacoo Support

Hello, I placed an order yesterday and cancelled it today. I paid with Apple Pay. How long does it take for the money to arrive? The items have not been shipped yet. Thank you in advance

I was wondering why the app isn’t bringing any trainers up

71839113321684183562 I have been charged twice for this order and I would like a refund. I’ve been on customer service for three days . A complete waste of time left in a queue at number 468!!! Can this be resolved quickly please . Tracey Lund

It says that my delivery was failed and that i needed to reach out to royal mail. I reached out to royal mail and they said my tracking number was not a royal mail tracking number and now i do not know when i will see my items

I can't get on designer stuff my intention was to spend a lot of money on your site please can you send me a link too buy stuff.

I received a message yesterday saying my package was delivered but when I came home it wasn’t delivered to my address, the order was over £100 WHERE IS MY PACKAGE??

I dont get my packet yesterday why ?

Dear sir /Madame, I have been trying without success to contact SaraMart regarding the items sent to me since September 2022. I purchased some items totalling 217£ but some of the items where not what I ordered on Sara Mart app. The 3 hand bags sent wasn't what was ordered. The 2 sports Nike and 1 Puma training sports wears are so inferior that they all started to workout in 3 days. All my efforts to contact Sara Mart agent via the chat room or via email hasn't been successful. I demand a full refund fir these items as soon as possible. Thanks. Precious Franklin

i got charged twice by your company i didn't order anything from you.

I need your address, so I can send your dress back that I didn’t like back and I’ll recieve my money back in full!!!!

Hallo, ich möchte ein Rücksendeetikett anfordern. Meine Bestellnummer ist 51711479071030096618 ich habe Sie vor fast zwei Wochen kontaktiert, aber keine Antwort! Verblüfft über den schlechten Service.

Hallo, ich möchte ein Rücksendeetikett anfordern. Meine Bestellnummer ist 51711479071030096618 ich habe Sie vor fast zwei Wochen kontaktiert, aber keine Antwort! Verblüfft über den schlechten Service.

bought 3 bras they are to small need to exchange for bigger size or send back for refund but have no order number and no address

Ich mochte bitte zu mir erreichen kann wie korrekt sagen wann bestelen

I have order two nickels come inside rose. I recovered the roses without the nickels!!!! And when I contacted the customer service, they didn’t provide any solution!!! It was really bad experience with this company and I will never by anything from this store

Please I bought two dresses one was delivered just this month But I’ve not received the second one hasn’t been delivered

I order something of 248€ and thing now i have not received it

i spend $113 in saramart one months ago bt still i didnt get any notifications and shipment my parcel whats wrong there plz let me know

Hello I need an update on the things I bought recently, because this is my first time of buying things. Thanks

hello what I got the is to small

I don’t know how to track my shipment and I need to know where is my shipment (saramart)Your order (order No: 27050110 is shipped by winlink. Tracking No. CNB7435409

I bought hair clipper from Sara, and I have not receive it, but is saying delivered, Please they should return my money or send the clipper.

Good evening l don't understand what you are saying when is my order coming When I ordered something is my address is not correct you will return my money so can you please return my money please

Najgora stranica 8 predmeta mi nije dostavljeno stvari sam kupila skupe nemogu da stupim nikako u kontakt sa njima zelim da mi vrate novac jer moram traziti da im se sajt zatvori tako da niko vise nece ni kupovati lazovi prevaranti ili da posaljem tuzbu izvadicu sve izvode iz banke videce kome je poslato mora se racun blokirati njihov nevredi se vise nervirati

Hi I bought two items from SaraMart on 7th January. I paid £43.79 but I don’t received any confirmation then I contact SaraMart by there are told me what for delivery but I don’t received any delivery after 38 days I think my money is going it’s frod,

Why is it taking so long to get my refund back i legally ordered something then got a refund and its saying I have to wait 7/15 days to go back into my account.

I bought shoe from hdgate since September, they brought it and took it back, please I want it returned back to me

My order did not undergo custom clearance! Now I have to pay a lofty fine of €155 and €20. There is no proof of payment or proof of value. therefore items I have ordered cannot be delivered and are stuck in Vienna at the distribution centre . Send me the receipts and proof of value or I will get the cyber police on this case .

I returned the items one month ago and they told me I will get my money back between 8 to 15 working days I waited it more than that but I haven’t received it my payment yet

I haven't got my refund yet. I placed my order on October 2020. I did not get my delivery even after 1 month. Then I checked the app again and it said order delivered and not received, returning to the sender. Then I checked with Australia post. They said the order has been returned to sender. How ridiculous is that. I was home but nobody came with delivery. Then informed SaraMart customer service about this. One of the staff assisted me and she said they will redeliver the order. I did not get any delivery again. Then I asked about refund. They said me to wait. I waited very long. I reached out to them again. They told me to wait 8-15 working days again. I waited again. I did not get any refund. Today I texted them again and they are asking me to wait again. This is so unprofessional. Just for few dollars they are creating their bad reputation among the customer. I have been asked to wait again. I wish I could do more rather than just emailing customer service and giving reviews. If I find out how to do a formal complaint about this behavior of SaraMart, I would not think twice. I have been waiting since October 2020.

I ordered items twice from SaraMart I haven’t received anything but yet they are writing orders delivered I haven’t received anything package from them twice I’m asking for refund now their are ignoring my message since getting to a week now I ordered this item since November 25 till now almost going to three months now please I need my money back please

Ich habe im November bei Ihnen eine Damenjacke bestellt, die nicht geliefert wurde. Ich möchte Geld zurück, und ein Herrenanzug kam, aber er hat nicht die Größe, die ich bestellt habe

I post some goods from saramart,I haven't recieved them yet, but it is showing deliver,so what should I do

Hace un mes yo espedido botas y ropa para jersisio a un no es llegado direccion calle fulton 12 local 2

I order some items from SaraMart then lost my phone . I downloaded another app with my new phone but can’t login into same account. It has been 2 months I ordered this items worth €120. I can’t get back to old account. My phone number is still same and address. No notifications either. How do I know what’s wrong ? It should been arrived by now

Hallo,ich habe Problem,weil ich habe mein bestelung schon 14.11.20 bestellt und nach 45 Tage ich habe mein bestelung nicht eingekommen! Bitte Antworten Sie,weil ich warte noch immer mein bestelung!!!!

Hi would like to request a returns label. My order number is 32137131332805815386, I contacted you almost two weeks ago yet no reply! Stunned by the poor service.

My parcels have not arrived from sara site , Spoken to the international hub and there are saying it lost in net work and to contact sara for refund ect. But going round in circles. Would not buy from here again as they give wrong information on where package is . And still waiting for stuff .

The shoes arrived but they're 2 sizes too small. Order number: 32218819214861819386. I want a refund. I'm sick of apps like this screwing me over.

Tracking Nummer: H100193012642830200 Dear, how could I interrupt my delivery, since I am waiting a lot and I would like to interrupt it..

Hey I have ordered a cowhide wallet open type bussnis and I don’t received it yet the details are below: Tracking No: BN5106780276 Order Time: 2020-11-7 22:10:43 Order No: 32117434994645669946 Please send it again to the below address: UNIT 12 32-33 RAILWAY PDE FAIRFIELD NSW 2165 Thank you

i need my refund back, this company is not reliable

Hi, I have placed an order last 30/11/2020 through the application for an amount of £147.79 . My bank account shows the amount has been taken by your company but there is nothing related to my order on the application. You can locate me with my postcode. i need to hear from your company what is happening with my items. Please try and improve on how you do your business this is not a good method of trading expecially online Thank you

I have order 2 times through your app and after payment within one week my order cancelled and that happens 2 times. I will never order again so as my friends and family

Spend over£ 450 and recived broken and faulty goods and did not get refunded!

Haló ik heb een besteling gedaan maar dat is nog altijd niet gekomen maar ik heb een besteling gekrijgen maar no een besteling heb ik niet gekrijgen kan je mij iets laten weten aub. Grt Ingrid

Met de fout van post nl is mijn pakketje die ik en maand geleden bij jullie heb besteld niet aangekomen, nu heb ik contact gehad met post nl en is mijn pakketje nog in Nederland als jullie met post nl contact op nemen kan mijn pakketje nog bezorgt worden. Hopelijk nemen jullie voor mij contact op zodat ik als nog mijn pakketje kan krijgen. Mvg Marianne mulder

Received my parcel within 2 weeks,expensive item but design/style totally different,don't wanna keep it but after reading reviews in refunding issues thinking should I kept the thing or go for refund

Dona sara eu não estou muito contente porque eu tinha encomendado relógios recebi quatro e o resto está na alfandega a um mês e meio eu fiz tudo o que eles pediram e eles não mos querem mandar espero que a senhora faça alguma coisa para eu os puder receber obrigado e espero a sua resposta

Appena acquistato decido di annullare l'ordine ancora da preparare ma non c'è modo di qualsiasi contatto con sta associazione a delinquere. Comunque sono bravi a frodare ed è il loro lavoro. Mi meraviglio che non ci sia un organo sovrano che protegga i consumatori. Bella fregatura

I received some of my order am yet to receive the remaining items and it wasn’t a separate order. I don’t know why it was like that I need to hear from you or else I will have to call for refund. My order number is 32112750201874584570.

i have not recevie my order ,if this is problem please send back my money.i have be wait for 3week now'.so this is not good compamy.

HO ACQUISTATO UNA TURA EMPORIO ARMANI , AVETE REGOLARMENTE INCASSATO IL DOVUTO , MA AD OGGI DOPO 20GG LA MERCE NON E' ANCORA ARRIVATA. PREGO DARMI RISPOSTA URGENTE . GRAZIE

Buongiorno giorno 11 novembre ho fatto un'ordine volevo sapere quando arriva la merce? c'è possibilità di tracciare il pacco? Grazie

Good day! I have a problem, the item that saramart delivered to me is not enough. My 2 underwear Calvin klein and my gucci slippers..i then the amount that i pay is worth 249aed..how can i get my other items??? Tracking #: 33290692643

I order armani shoes but there is no come my address & not showing order track information Id no_ 32119618185204633338 i forget my id so plz solve my problem

I have order a jacket it was not right fitting i ask for refund and send jack back it reply no need to send it backgive your order number i did yold me i wad out of time it is soo bad how the person spoke was soo rufe i am not happy funminh. I want manger to get back intouch with me i am not happy how customer service drallr with complaint

I placed an order for a complete YU ZI spin together with scrub brush’s. only received brushed with the Yu Zia machine.???? Please reply

There are items missing from my order

I placed and order and paid £35.97 on Sunday 18th October 2020. To date i have not received no correspondence from Sara about my order or money. Please can you look into this for me.

Hi I ordered a few things of ur website and it was meant too arrive on Friday 23rd October and I haven’t received them yet... I had till get a new phone so can’t track it either... if possible can you change my address till 15 shimna walk lurgan bt66 8nh many thanks

would like to cancel my order please, if you,s could return my back to my credit card, thank you!!!!

I ordered 1 item, an expensive one. The payment is done and still did not receive any message confirming my purchase...

I want to cuncel my order and my money buck plz order number 32035427153144399402. I want to cancel the order plz

Is very bad

I want to buy items but I don't have Mastercard, postamat or any cards. How can I order when they get to my house I pay cash..pls🙏

I ordered some items and I didn’t receive it and I will like please to ask for a refund. Thanks for your understanding

My Received A Jacket today cross Border Big Goose Order Number 32017486841738506490 XL Is Little Small I Just Wonder If I Can Chenge To Bigger Size XL2 My IPhone Number Is 0724332411 Thankyou

Meine packet ist nicht gekommen und ich hab schön bezahlt

I want your WhatsApp Number please

I have orders items from your company 10 Oct 2020 but I haven't received any message in my email

I think its disgusting how you get treated i ask for refund on damaged goods that was no good they said I would get a refund and nothing if I don't get my refund im taking it further

Hello, I would like to exchange my order because the shoes are too small for me. I have already written 3 times but no one answers ??

Why do you not answer i need to send my clothes back!

What item, wait long

Need a return label address r

Kupiłam dres i towar jest nie zgodny z opisem i ze zdjęciem !!! To co mi przyszło w paczce to jakaś kpina i zart !!! 25 e to duzon pieniędzy a za ta szmatę bym nawet 1 e nie zapłaciła proszę o zwrot pieniędzy !

Bonjour j'ai payé des affaires chez SaraMart sa fait plusde 3mois il ya toujours pas la livraison c'est quoi ça comme site de merde moi je crois je vais porté plainte bientôt s'il ya pas mon colis

I or some clothes they never fitted me I went to send them back but their his no address to send back

Where is this shop? Is this from China ?

I have had exactly same issues as all these commenters. They are among many fake companies confirmed by my bank and its fraud dept If your are lucky enough to receive goods then you are lucky but they will not confirm returns and will not respond. If you do manage to get a return address then good but the post office rejected my parcel/s to be returned as there was an inconsistent address without a postcode so I had to keep the goods which were wrong size colour etc This is how they make money. They claim returns are free they are not. Returns are not easy as they claim as there's no genuine return address sometimes there's no customer service and no support contact or phone number. Although I have managed to return some parcels I've never ever had a refund and lost over £100 to them. Imagine the profits they are getting from receiving goods and reselling them over and over while pretending they don't know anything about any return. Clever scam. The fact noone will shut such fake companies down because the Internet is not policed means they can do this forever and who gives a damn? Noone. I have even Bern threaten by these companies and thru have told me if I report a scam to UK action fraud they will get the American police after me and have me prosecuted in an American Court fir reporting them for conning people. They thought the threat would kerp me quiet from warning people of what they are doing But it hadn't. Speak out tell everyone yli can what they are doing to honest people. . BY THE WAY SARAMART APP IS NOT A RECOMMEND GOOD APP CHECK TRUST PILOT THEIR AVERAGE SCORE IS ONE STAR AND ALMOST 200 OET CENT BAD REVIEWS OF THEIR SERVICE AND APP!!!

I placed an order 4days ago, And today i have receive mesage from you stating stating that my information was not appproved when i paid the value of my order and as a result my order was canceled. here,s my order No 31919472558950443402, order amount 42.72 pounds. please send me the you needed or my money back.

why did you cancel my order if I take money from the card now what am I doing but give me money back

I Order I don’t Receiver my order since June that

I buy my staff on line I get confirmation but I didn,t my delivery and I don,t when

I placed my second order with you in May 2020. I paid over 100 euros and I am still waiting for it. Its over 3 months now . I already contacted you by message through the app and you told to contact the post office. I did contact them and they told me that you never sent the parcel. You only did an electronic order for a tracking number that you gave me : tracking Colissimo No 6A18736974885 - order No 31531754126183131690. The post office here told to ask you to send me by email the proof that you correctly sent the parcel. If you cannot provide me with this proof you must send me my money back. So send me the proof that my parcel been correctly sent first . if not send me my money

Please can you provide people with your real address and your telephone stop being not supportive and trustworthy to your customers we want to return your items which is not right size and wrong orders but we dont have clear address what kind off retailer is this.

Plz your contract number

I bought a couple items online & have recently received them & the sizes are to small, i wanted to return them asap please...thank you

Is every one dead why never care of the customers? My order never come it's already 3months since I made order and never response of my enquiry.

Why happened to my order? tracking number is LP55887675my, order number 31530374001002738218. I made oreder on 20/05/2020 it's going to be three months still not deliver yet

Why is it saying I have no order? And the other day it said my parcel was still in America? You got till end of work hours to tell me where my trainers are? Or full refund I go buy them from the shop

I got a shirt and short set it is tiny and I'm only small but use large and still wont fit plus it ment to be nike and it has come its ike

Please be inform that I made an order but still I didn’t receive my order yet . My order number (saramart)Your order (order No: 18183137 is shipped by fetchr. Tracking No. 34157159060987 My contact no is ###############

Voglio cancellare gli ordini ma non me lo Lasciate fare

Hi guys tracking information say out for delivery but due to incorrect address unable to deliver my address is ################ please help me what should I do?

I trying to cancelled my order and it's very hard to do.I have waited to long and still no reply back to my request.Want a refund back.ASAP

3 month left not receive my items