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I can log in to my account using my pc but I cannot log into using the mobile app on my iphone. I get an email/password incorrect error. I even tried "forgot password" but have not gotten a response.

Hi, I received my first dose on 01/23/2021 @ disneyland. Yet the system still shows that I have my appointment for that day. My daugther and I received our 1 st dose that day. My daugther has gotten her invitation for her 2nd dose and I still have not received mine. I am past due for my second dose. Can someone help me schedule my second dose or update the system so I can get my 2nd covid dose invitation? Thank you

I am trying to cancel my second vaccination appointment made through OTHENA. How do I cancel my appointment? I have looked on OTHENA website as well as my patient location and cannot find out how to cancel my appointment.

I am trying to cancel my second vaccination appointment made through OTHENA. How do I cancel my appointment?

Had my first shot and was automatically scheduled for 28 days later for second shot. Four days before the appointment I received an email saying the appointment for my first shot had been rescheduled. I received another email the same day saying my appointment was rescheduled for two days after my 28-day appointment, without saying whether it is for first or second shot. I’m worried my second shot has been erroneously delayed because they think it is my first shot.

Terrible app. My 86 year old mother has been waiting for almost a month for an appointment, meanwhile my cousins in their 60s have been called up and vaccinated in just a few days time. No telephone number, no way to contact this lousy website for assistance.

Received 1st dose on 2/2/2021. The app says to reschedule my appointment. No record of the vaccine I received. I have the white card... my husband got his vaccine at the same time. He immediately got his second appointment for 3/2.

1/5/21 app stopped working, unable to log in. I have iPhone SE and it appears that the 'page' that is displayed is larger than my screen can handle so when I click the 'Log In' button, nothing happens. I get a response when I click 'Continue' but that wants me to register, which I have. My husband has no troubles on his iPhone 7 but it has a longer screen which displays everything. I'm forced to use my laptop which doesn't help when I'm at Disneyland trying to shop QR codes, getting notices, etc. HELP!!!

Wife & I signed up same time. She got appt. but never received email. I never got out of waiting room & can't rely on waiting for email since she never got one. It’s been a month & everyone I know has gotten appt. please verity that I am in system.

My wife and I both 68 years old and we both registered with Othena on Jan. 15th to get the Covid vaccine. She received an email on Feb. 2nd to schedule an appointment at SOKA University and she received her Pfizer covid-19 vaccine shot on Feb 3rd. However, I have not received any notification so far as of today, Feb. 3rd. When can I expect to receive my email notification to schedule an appointment? Thank you.

Terrible coordination using this app. I received an email to schedule an appointment. I am 64 years old, and when I registered I stated I was not 65 years old. I stood in line for over an hour just to get turned away at Disneyland site. I see other people had the same issue. System glitch is not a good excuse!!!!!

I registered my mom to schedule an appointment for the covid-19 vaccination. I tried to log in but the othena website keeps saying downloading but will not allow me to log into her account even with the right password and email info. What can I do to log in? Is there another way to book her vaccination schedule?

Received a notification yesterday (1/31) that I could make an appointment for my vaccine. I am 63 years old. So I made an appointment for Feb. 1 at the Disneyland site. After standing in line for 45 minutes, they made an announcement that anyone under 65 WITH an appointment confirmation was not eligible. There was a "glitch" in the system somewhere. This was not surprising, buy a bit disheartening since we stood in line. I just hope when I do become eligible, there are no more "glitches".

I registered and it was accepted. I received an e-mail that I could go in and find an appointment time. I tried to log in, it did not accept my name and password. I changed the password. Still no acceptance. I cannot get past the log-in page. I tried multiple times. Then, I tried to register as new and was told I was already in the system. Still, not able to get past the log-in page. What can I do??????????????

My wife and I received email stating I could register for vaccine. She was successful however the system froze when selecting the date I could go in. After multiple try’s now the system is not taking my password and when I ash to reset I never receive the email confirmation to change password. They need to employee the millions of people out of work and have a call center for users help.

Missing information. I got 1st dose on January 7th, 2021. Suppose I will take the 2nd dose on February 4th, 2021. But I couldn't make an appointment. Please solve the problem. Thank you!

Registered on 1/16/2021. Still waiting for an opportunity on 1/30 to schedule an appointment. LA county relatives already vaccinated. Jim Hoover

I am an 87 year old female, insured by Medicare, Scan Health Plan HMO Medical Group is Monarch Healthcare. My husband is the same age and same insurance. We both have registered through Othena app and it seems we’re both in the “waiting room “ and have been for the past 10 days or so. But our friends keep getting vaccinated. Please tell us what we should be doing to schedule an appointment to get vaccinated.

My Othena experience: 2 days trying to register, registered on 01/12/2021, In waiting room 01/14/2021, Can Now Schedule your Appointment 01/16/2021 No email notification yet Schedule Your Appointment 01/28/ 2021 BUT: I cannot select a location, a day or time of appointment. AND: in the middle of the day: No locations currently Open. App Build version 5.4 - v10 - 01/14/2021. Loaded latest version from Apple App Store today 01/28/2021 and it does not show the Build/ version number. Does anyone know what version works? P.S. I am more than qualified age wise to get the vaccination.

My mother registered on Othena.com a week ago. A few days ago, when she tried to log-in to her account , she got a message of “Loading” and a bar that moves back and forth across the screen. Her account never loaded and we get the same result every time we try to log-in. What do we do to access her account? If we try to re-register, we don’t want to risk losing her place “in line”.

Horrible system!! No wonder the US has so many deaths and infections. They can't even design an app that works!! I was told to make an appointment, came to Disneyland site, which is a joke!! Almost everyone is in a wheelchair and can hardly stand.. but have to stand in the sun for hours.. even with an appointment! How embarassing.. at least LA county has a drive thru system God help us all.

Just posting this here in the hopes it might help someone: If you have gotten your first vaccine and are anxious about scheduling your second appointment, download the Othena app. When you sign in, it should show your automatically scheduled appointment day, time, and location. They will NOT, in my experience, e-mail you a confirmation, and the online site won't show you your appointment info. I scheduled my first appointment online, then downloaded the app to check if my second appointment was scheduled. I'm not sure if the app will have info for a second appointment if you didn't schedule the first on the website, but hopefully this information will help some of you.

Vaccine confirmation email advises to schedule vaccine injection in 21 days. Not able to make an appointment. Spouse uses mobile app and was able to make appointment. I use Mac desktop. I see this is a frequent problem. Your site should offer a FAQ with info about fixing issues. Also your app does not work for Mac desktop or iPhones 6 and below.

Need to reset password been trying for weeks, have not received email to do so please help

I got my first covid shot and need to schedule my second. The web page has all the info for the first shot I got and tells me to register for my second shot but I cannot find out how to do that

I need to change location on my account. How can I edit?

I am registered on OTHENA for the COVID vaccine. On January 21st I was able to get my first injection in L.A.  Is there a way to update my Othena records that I need the second booster vaccine?

Been trying to schedule an appointment for the vaccine for days. Your website is totally useless. I have registered, received an email to schedule an appointment. It only allows you to schedule for that day, no appts available. Does not offer any other dates. Help me please. I’m 66 yrs old

I have signed up since you first opened up. Continually says that I am on the waiting list. All my relatives that have signed up at the same time have received their first dose. I am not trying to cut anyone out of line, but I am scared. I am 82 and have preexisting conditions, asthma and respiratory problems. What can you suggest. I am desperate. PLEASE PLEASE PLEASE ADVISE! THANK YOU WAITING TO HEAR FROM YOU

I signed up for the vaccine. Got in line, waited for 2.5 hours. Then they couldn't find me is the system. They tried to sign me up as a "walk in" because i had proof of appointment, took them 5 times to set up a new account for me. Once they could set up a new account, they found the old one. I only have access to the new one. That account shows that i haven't had the first shot. My 28-day second shot is coming next week, and now i cannot schedule it at all.

Our office of 7 people had 1st dose on 1/9/2021. On Othena app of us 5 , it shows No Record of 1st Shot & even tell us to make appointment for 1St vaccine. We are very frustrated & worried. Yes 28 days are coming up soon.

signed up a week ago thru sbcglobal.net/landline phone number. system did not require password. got no confirmation. after a week tried applying on cell phone w/ gmail+cell phone number+password. got message that said password does not match. still no e-mail confirming I have applied. what do I do now to straighten this out?? My take (Kenda's husband): We tried to register as a first time user using the email address kenda.marlin@redacted. An answer came back saying an account under this name already exists. We tried to logon using kenda.marlin ... and clicked on forgot password. A short lived green box came up saying we will send you info about how to change your password. We never received an email to this effect. Also, we never put in a password when we initially registered. Please fix this A suggestion is to delete the account kenda.marlin-1@redacted and kendamarlin@redacted. and we will start over. Senda an email to kenda.marlin-1@redacted when you have fixed the problem. Thanks.

Site keeps telling me Thai am registered and to schedule appointment. When I trying All I get is “loading” and the bar keeps going back and forth for hours! Please HELP US ALL!

I tried for a long time to schedule an appointment, finally got. a message that I had a scheduled appointment, asked me to upload copy of ins card, while in the process of doing that session timeout, have not been able to get another appointment, is my acct locked?

Completed round 1 on 1/9/21 but can’t book a second appt. 28 days is coming soon. I need second appointment on 2/6/21. Please help.

I received my 1st dose of 2 on 01/11/2021, and the app registered completed both doses on the same day. I am unable to book for 2nd dose appointment. Please help me correct this error by the system.

I received round one of my modern vaccine at Disneyland. I have been trying to set up round two my wife got her appointment automatically for 2.13.21. at the same time we got our first. I see when I sign into my app that I have an appointment on February 11 at 1122 pm. Please advise what to do as this is very confusing and frustrating. Thank you for your help. I know that you are having lots of issues but we need help.

I CANNOT EVEN REGISTER!! I was able to book my husband, waiting for his appt time. But I have been on it for the past two days, No luck! VERY FRUSTRATING!!!

Registered today to be informed when I will be eligible for the vaccine. Problem is the questions don’t ask me what my job is or if I have preexisting condition. How will you know when I’m eligible?

I had my first first Covid Vaccination on January 7, 2021, at the location across from the Angels Stadium. The Fireman who administered this shot noted to make sure 2 weeks prior, to set up the 2nd Vaccination,. My husband also had the Vaccination at the same time. He has already received an scheduled date and time but no location. His scheduled date is February 4, and I believe at 10:30 a.m. I have been unable to setup my 2nd Vaccination, I had already been unable to login on OTHENA. It tells me my username or password is invalid. So, during the 1st Vaccination, I had to sign additional paperwork and show my insurance card and License. I also had to show my snapshot of my confirmation of this appointment. Again. never being able to login into OTHENA.. All I have is the COVID-19 Vaccination Record Card.showing I took the Moderna on 1/7/21. On the back of the card shows 2nd Vaccination on 02/04/21. Prior to this, OTHENA had sent me an email telling info on my Reminder, date, time & location of Vaccination 1. Again, I also have a snapshot of my Confirmation for this Vaccination. I do not know if I will receive an email and I know OTHENA does not accept my login. I also know I can login onto my email on my lab top, so I know I have a valid password and username. Please note, I will be joining my husband on February 4, 2021, to take this very important 2nd Vaccination, as my husband is, on a timely manner. I know we will be in a long standing line, hoping to stay 6 feet apart, and trying to stay safe from Covid.

Completed round 1, but can’t book a second appt. what’s wrong here?!?! 28 days is coming soon

We had our first vaccine and were set up for the second with a date and time, but no location yet. We both just logged on and found the appointment was no longer there. I am sympathetic to the fellow who said that we will all die if we need to rely on this app. Shocking. Orange County government. Where are you?

We received 1st dose Moderna on Friday 1/15/2021 in Long Beach at Cabrillo High School by appt. Please record this through Othena site. I will need 2nd vaccine by 2/15/2021. Will you notify me of next appt!?

We have tried since the day you opened every 15 minutes between family members and through the night. This site is awful. We are extremely disappointed.

I have registered and now I can't log in. I have tried to reset my password but never receive a new email back to reset it. Please help....

I got my Ist shot of Moderna Vaccine on 01/14/2020 but my app is not updated and not showing details of my 1st shot in summary . Also how and when should I get appointment for 2nd round of vaccine ?

My appointment is for tomorrow, January 19 at 10:45 at The Disneyland Super Pods. I need to cancel my appointment. How do I do it?

I need to cancel my appointment. How do I do it?

I had my first dose on January 11 and the Othena App still is reading my first appointment and will not update to note that I need to schedule my second. How do I schedule my second which is due on February 8 if the app isn’t registering that The first one ?

I am in the approved age group to receive a COVID vaccine shot but the app/website will not let me book an appointment.

How do I add my first round vaccine that’s been completed to my account? It still shows me an option to try and schedule round one which I have already completed. I need options to come up to schedule round 2.

Thought I was. Registered for Sunday January 17. I was unable to print out info so took a picture of screen with phone. It did not show time just the date. My son said I should have received confirmation and since I had none he said I was not registered. Let us know if we will receive confirmation of registration. Are older people being registered first? They are more vulnerable and should be prioritized

Was not able to log in or make appointment

I made a reservation for this Sunday, Jan. 17 (for 2 people - my wife and myself- she is also registered with Othena) at Disneyland and got a confirmation (which I printed), but it does NOT say for 2 people - just has my name with no confirmation number. Am I reserved? Is my wife? Please help clear this up as we are in our 70's, live almost 40 miles from Disneyland, and do not want to get there and have us turned away - or my wife turned away. Thank you for your attention to this.

I am 79 years old and filled out a registration form online for myself today, but mistakenly typed in an incorrect birth date. How do I correct that error.

tried to register myself and husband: I created an account- elissa.mayo@redacted I was able to enter my information. I am eligible as a laboratory worker and law enforcement (I work for the California State Bureau of Forensic Services Crime Laboratory). I could not get an appointment. I then tried to enter my husband's information under his email jody.thompson@redacted. He is 68 years old and in poor health. I was able to check the box indicating he is 65 and above, but the next question asks if he works in any of the health/emergency services tiers. He does not, but there is no way to state "no" only "yes." There is no way to advance through the questions without answering this one. How do I register him?

I made an error when filling out the registration form. How can I correct it?

Are you kidding me? You’ve had all year to prepare for high demand vaccine sign ups and this is like trying to reach the EDD. Great job OC. Just let us make our appt at CVS or Rite Aid and show ID to prove we are over 65. How do you expect someone in their 80s to figure out how to sign up with this this non working app/website? Ridiculous!

No place to sign up for account

I registered myself, having problems registering my husband... keep getting an error message, exception with Java?? My husband is over 70 & in poor health. Please help!