Contact Bitget Wallet, ex BitKeep

Contact Bitget Wallet ex BitKeep Support

Published by on 2023-12-15

About: BitKeep is one of the top DeFi multi-chain crypto wallets worldwide. It is a
non-custodial DeFi wallet providing secure and reliable crypto asset management
services for six millions of users across more than 168 countries and regions.



How to Contact Bitget Wallet ex BitKeep Customer Service/Support

Bitget Wallet, ex BitKeep Contact Information

Listed below are our top recommendations on how to get in contact with Bitget Wallet, ex BitKeep. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Bitget Wallet, ex BitKeep. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BitKeep Global Inc.



Verified email  

Contact e-Mail: [email protected]


61.9% Contact Match

Developer: BitKeep Inc

E-Mail: [email protected]

Website: Visit Bitget Wallet ex BitKeep Website





Privacy & Terms:

https://bitkeep.com

https://twitter.com/BitKeepOS




Reported Issues: 31 Comments

4.4 out of 5

By Saimi

1 month ago

Lupa Kata kunci

By Шевченко Сергій Сергійович

8 months ago

Wanted to withdraw usdc polygon to eth. Usdc gone. No eth in wallet. Emailed support, no answer..

By william brownstein

1 year ago

my withdrawal is stuck says confirming for 15 hours now

By Arnold Y. Zabala

1 year ago

My usdt was gone , when custimer servive promise me to give promotion , from 5560 usdt ,, he said a was one of 100 to be given double income by 5times when manning ., customer service if i not buy usdt of 5560 , my usdt will be pledge ,. So buy again worth of usdt for 5600 ,. And customer servive said wait for 48hours ,, but a few hours .. my usdt was gone,, cusomer servicen said wait for 48hours ,, it is on process of mining and release of witdrawal .. when 48hours is done.. customer service said i need to buy again 2772 usdt and increase my RTX .. the system was generated .. becoose trx is lower tha 10... in the 1st place i send copy of bitkeep the usdt and trx ,, he did say anything if there are problem . The only thing he said wait for 48hours ... now he said if i will not buy usdt 2772 and add RTX may usdt will pledge ,.. i dont have money anymore .. it not my duty to buy and buy usdt .. all i now if i will have mining i will gain money ,, but different what happen mu usdt is zero ...pls help me to revive my usdt .. and gve me the promise information ,, my whole money i invest in usdt i become misserable .. pls help me i dont have money anymore Sincerly your Arnold Zabala

By Godfrey Ndede GUGA

1 year ago

My 1641 usdt have been stolen from my bitkeep wallet. Please hepl me recover them.

By James Lennon

1 year ago

I think I have been scammed ,can you please help

By Kelly

1 year ago

I think Bitkeep is a scammed and irresponsible wallet,alot of people have lost their fund in their wallet and they are not owing to their responsibility,there is a way you can recover your money guys just like I did +2347084176620 message that person,he is a software developer and he will get your money back from these scammed app

By Kelly

1 year ago

I think Bitkeep is a scammed and irresponsible wallet,alot of people have lost their fund in their wallet and they are not owing to their responsibility,there is a way you can recover your money guys just like I did +2347084176620 message that person,he is a software developer and he will get your money back from these scammed app

By Kochito mechulo

1 year ago

Please help me my deposited usdt absented from my bitkeep wallets why any helper contact me with @Fanuelyitfetsim

By Ademola ariyo

1 year ago

Please need your email and WhatsApp number so I can send all my evidence and information to you. You can send me email. The problem now is that I can't do anything on my wallet again since they have access to it. I can't even bring fund. Thank you.

By Ademola ariyo

1 year ago

Good day, please l am on this platform. Straight to the point, my money in the wallet was stolen away A little above 40dollars. I have all information about the accomplice. I mean there wallets addresses and where the money was transferred transferred to. I felt bad . Please help me get them through your experts to make them pay for the dastardly acts.my WhatsApp number 2348073118470. They already have my wallet address. They made me deactivate and took my hard earned money.I give you all information about them from tweeter and WhatsApp including their phone number. Coming back. Thank you

By Ude ogbe

1 year ago

50 usdt vanished without approval from my wallet,pls assist on July 8th 2022 no transaction carried out.

By Udd ogbe

1 year ago

My 50 usdt just vanished without authorization ,I don't know how,pls assist.

By M.hassn tashidi

1 year ago

mohammad hassan rashidi A person who introduced himself as Ms. Charlotte Decker, a resident of Canada, said by WhatsApp +1 443-432-8571 that she is one of the managers of Bitkeep. Activated my account and 7 of my friends. Empty our account today. SHe really was responsible. Because it had the ability to activate our account. Sorry for the bitkeep that uses such people. Sorry for the bitkeep that has not created any system to protect investors' money

By Radoslav Adam

1 year ago

Today, June 25, 2022, I had 3000 usdt in my bitleep wallet. And in the evening I watched and had 0 usdt. How is it possible? Did he take the battle or did someone steal it from me? Can you please help me with that?

By Sandeep Sabherwal

1 year ago

Hello sir, my proble am send bnb 8$ so rong nerwork select so please help me,

By Scott

1 year ago

370 usdt Tron showed up in my wallet like it was supposed too. 69 seconds later it was transferred somewhere else. Not by me and no records on my end. Had to find it in the block chain. This is where it went. TA7M1hVUjqdpKNH5JFkTsMjpHh2s3oBnzQ Transaction id d047b656a67475dc9fc3664b95197aa4ae6aff75a49466ed6926a3b8f643453d

By Piotr

1 year ago

$ 351 has disappeared from my usdt wallet. I have not ordered any payment! How it's possible?

By Stephen Alfred Wright

2 years ago

Hya, How can we stop her going to someone else. Can you follow her wallet address. Chenna Tina 4 is still on tic toc. Trying to get people with your bitkeep wallet. Cheers Stephen

By olejman

2 years ago

My assets disappeared from my wallet 1500 usdt. Support answer : Based on your Tron's blockchain record, you've approved an unlimited use of USDT funds to smart contract TBqwm1hF2TxzB1vhNrtQQbzWmgd6GVh3KV. This smart contract has drained the USDT from your wallet. Which I didn't!

By Owen Simpson

2 years ago

I want to withdraw from my botkeep wallet dapp smart account. I was advised to make a deposit 30% deposit to access to make withdrawal from my wallet with time limit or account will be frozen. I was not advised before or given the opportunity to accept / decline this criteria. Is this policy or requirement legitimate to accounts. Please advise..

By Alfred Mootooveran

2 years ago

I need to why I can't use my wallet to do anything including transfer or withdraw

By James Stuka

2 years ago

I also had USDT ( Tron ) 69+ K - now says “0” - history shows no withdrawal - please advise - please reinstate funds as no withdrawal listed - have grabs of screens before and after if needed

By Sanjeev Trivedi

2 years ago

I have a big issue, seems like I lost all the money from my wallet. I had USDT(Tron) around $27K but since yesterday it's show everything gone and shows $0. Let me know what's the issue or problem. Please help me out. Sanjeev Trivedi

By William

2 years ago

I lost 1004.0000 bits from my account. I have proof of my amount. How Do I get my bits back. What info do you need.

By peter Affrunti

2 years ago

my assets disappeared from my wallet 4000 usdt gone where did it go how can i locate my assets

By Ike

2 years ago

I am trying to transfer out usdt (ETH) from my bitkeep wallet to a different wallet but I keep getting the message below even though I have 0.023 ETH in my wallet to cover the gas fees. Please Help “Your ETH balance is insufficient. Please deposit at least 0.006736133051468779 ETH”

By Adesewa Opeyemi

2 years ago

I lost my wallet and I want to recover my 12 mnemonic words to get my wallet back

By person brings Attention


Poor customer service

I had problems with someone else took all my money from my wallet its not really secure also no one there to help no chat no phone number only email. Emailed the support right away never anyone get back to me. Massage them on twitter same no one get back to me. If you value your time and money use different wallet.



By ⭐️👶


Too many bugs

No control over sorting the order of wallets by name or type. Many of the links in the dApp section open up in Chinese regardless of what language is chosen in the app settings. The Buy menu also opens in Chinese currency even if USD is selected in app settings. Too many bugs like this in the app make all of the best features unusable for English or USD.



By daverishakur


Good Customer Service on telegram

I was almost getting frustrated after 2 failed transactions but when I contacted them on telegram, I was told the reason for the failed transactions and given the solution as well. It worked perfectly well.




Have a Problem with Bitget Wallet, ex BitKeep? Report Issue

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Why should I report an Issue with Bitget Wallet, ex BitKeep?

  1. Pulling issues faced by users like you is a good way to draw attention of Bitget Wallet, ex BitKeep to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Bitget Wallet, ex BitKeep customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bitget Wallet, ex BitKeep.


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