Cloud Intelligence app not working? crashes or has problems?

Cloud Intelligence Status

Last Updated on 2024-02-29 by Hangzhou Danqoo Network Media Technology Co.,Ltd.

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686 User reports:
App has problems

User reports 686

⚠️ Most reported problems ⚠️

Connection

49.5%

Not working

30.7%

11.4%

Screen

3.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Cloud Intelligence Problems 😠👌🔥

- App wanted access to everything my phone had to offer

- New update ruined it

- Have to relearn the plugs daily

- Timers don’t work at all

- Have to manually go in and turn them on and off

35 Reported Issues: 😵🆘🛟🚨📢

Frank

2022-06-09

All google home synced devices not synced and working anymore over last night.

Tyler

2022-06-09

Can't sync to my Google home anymore. Was fine when I went to bed.

Charlie Roberts

2022-05-25

All my cloud intelligence devices have disappered from the app and I cannot Relink them.

Gregory Downey

2022-05-22

I cannot log in or change my password when I choose forgot password

🥺 🗣️Troubleshoot | Fix Now in One Click

Crystal Jones

2022-05-01

My app won’t allow me to log on or request a new password. It spins with a white background. In order to go back to log in screen, I have to turn my phone off.

Showing 31-35 of 35

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Common Cloud Intelligence Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cloud Intelligence app on iOS and Android devices. Solve all Cloud Intelligence app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cloud Intelligence iPhone Issues and Solutions

Cloud Intelligence iOS app crashes, not working, errors
Cloud Intelligence iOS app network issues
Cloud Intelligence on iOS has black/white screen

Cloud Intelligence Android App Issues and Solutions

Cloud Intelligence has errors/crashing/not working
Cloud Intelligence server network connectivity issues
Cloud Intelligence has black screen

Cloud Intelligence iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cloud Intelligence app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cloud Intelligence app crashes or not working on Iphone (iOS):

Close and restart the Cloud Intelligence app on iPhone
Update Cloud Intelligence app to the Latest Version for iOS
Uninstall and reinstall Cloud Intelligence iPhone app
Update your iPhone to the latest iOS version

Fix Cloud Intelligence on iPhone unable to connect to server/internet connection issues::

To resolve Cloud Intelligence network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cloud Intelligence black/white screen (blank screen) on iPhone:

Follow the Cloud Intelligence iOS app troubleshooting guide Here →

Cloud Intelligence Android App Issues and Solutions

Fix Cloud Intelligence not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cloud Intelligence app issues:

Force Stop the Cloud Intelligence App
1. On android, goto "Settings" » click Cloud Intelligence app. » click "Force Stop".

Update Cloud Intelligence to the latest version on PlayStore

Clear Cloud Intelligence App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cloud Intelligence app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cloud Intelligence.

Fix Cloud Intelligence unable to contact server/ Cloud Intelligence internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cloud Intelligence » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cloud Intelligence » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cloud Intelligence on android.

Solve Cloud Intelligence black/white screens issue on Android:

Follow the Cloud Intelligence android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hangzhou Danqoo Network Media Technology Co.,Ltd., developers of Cloud Intelligence.