Carlo App app not working? crashes or has problems?

Carlo App Status

Last Updated on 2024-06-19 by Tradinos

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Common Carlo App Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Carlo App app on iOS and Android devices. Solve all Carlo App app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Carlo App iPhone Issues and Solutions

Carlo App iOS app crashes, not working, errors
Carlo App iOS app network issues
Carlo App on iOS has black/white screen

Carlo App Android App Issues and Solutions

Carlo App has errors/crashing/not working
Carlo App server network connectivity issues
Carlo App has black screen

Carlo App iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Carlo App app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Carlo App app crashes or not working on Iphone (iOS):

Close and restart the Carlo App app on iPhone
Update Carlo App app to the Latest Version for iOS
Uninstall and reinstall Carlo App iPhone app
Update your iPhone to the latest iOS version

Fix Carlo App on iPhone unable to connect to server/internet connection issues::

To resolve Carlo App network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Carlo App black/white screen (blank screen) on iPhone:

Follow the Carlo App iOS app troubleshooting guide Here →

Carlo App Android App Issues and Solutions

Fix Carlo App not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Carlo App app issues:

Force Stop the Carlo App App
1. On android, goto "Settings" » click Carlo App app. » click "Force Stop".

Update Carlo App to the latest version on PlayStore

Clear Carlo App App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Carlo App app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Carlo App.

Fix Carlo App unable to contact server/ Carlo App internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Carlo App » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Carlo App » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Carlo App on android.

Solve Carlo App black/white screens issue on Android:

Follow the Carlo App android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tradinos, developers of Carlo App.

About this app

Carlo is a payment app that rewards you for shopping and eating at local businesses. Carlo empowers you to become an active contributor to your local economy. Currently, Carlo is only available in the Principality of Monaco and the city of Valladolid (Spain). You can accumulate cashback and spend it at any participating local business of your city. Download the Carlo app and register in less than 2 minutes. Pay using QR code and receive 5% cashback in your virtual wallet. Your personal data is safeguarded as per Monaco’s data protection requirements. Carlo is backed by Lemonway, a payment institution licensed by the ACPR – Banque de France.