Contact SWACU Support
Company Name: Southwest Airlines Federal Credit Union
About: The SWACU (Southwest Airlines Federal Credit Union) Mobile Banking App makes it
easy to access your money at your fingertips, no matter where you are. Conduct
through payments, transfers, and check deposits with just a few taps.
SWACU Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Southwest Airlines Federal Credit Union
Verified email ✔✔
E-Mail: developer@swacu.org
Website: 🌍 Visit SWACU Website
Privacy Policy: https://www.swacu.org/mobile-privacy-policy.html
Developer: Southwest Airlines Federal Credit Union
3 Most reported problems 😔💔
Switch Priority
by Marteaga91
This app has been very slow, the anticipation for the new app was overhyped for no reason! Definitely have to agree that the old app was better. Read a response to a comment that the app was created to have the feel of the actual website? That defeats the purpose of it being an application then. We can do that via the mobile site through our mobile web browser if that were the case.
All I am wanting to know is if there is a way to display my Checking on top as my priority account then the savings below that. I’ve checked online and via the app and seems like I can’t make this change. I am just trying to let my checking display on top of the savings account but right now it continues to show the savings first then the checking below that. It’s bugging! No pun intended. Lol. Help?
I hate it
by Idek I Don't Even Know
I’ve never had an issue with this app until they (I guess) did an update. First, it suddenly wouldn’t let me use Face ID, then it was saying my ID or password was wrong. I call to fix it and they told me it was because I tried too many times so it locked me out. I know for a fact that I put in my password right so I knew that wasn’t true. Now four days later it’s doing it again… So I went in and did forgot password right? Well I go to login right after and it says user ID or password is incorrect!! I JUST MADE THAT NEW PASSWORD!!!! So I deleted the app and reinstalled it but that didn’t work!!! 🤬😡
Upgrade is terrible
by Sweetdreamsahead
The upgrade is terrible. It doesn’t recognize your password (despite it being correct) so you have to call in and every time you do this you must repeat it because as soon as you log out it the program no longer recognizes your correct password so then the circle will start over unless you can answer questions you’ve never given them the answer to. Also the security questions are so ridiculous “what was the flower growing on the easterly corner growing up” ... I have no clue so now I’m writing down all the security answers which is pointless and such a waste of time for “security protection “
Have a Problem with SWACU Mobile? Report Issue
Why should I report an Issue with SWACU Mobile?
- Pulling issues faced by users like you is a good way to draw attention of SWACU Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SWACU Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SWACU Mobile.
