Contact OOLER Support

by Cbgfdh

I have had my Ooler for about two years. In that son of time, I have returned THREE Ooler devices. Most recently, both devices stopped cooling all together. After paying to have them sent in for repairs, I got them back only to find a refurbished Ooler and my previous one I had sent in. The original one oddly rattled and I found multiple screws inside the Ooler and inside the box. I tried replacing the screws, but the screw holes are stripped and just fell out. Upon plugging it in, the digital display was so broken, that I could not read it. That’s right. I sent my Ooler in for repair and received it in much worse condition than before sending it in for repair. I emailed support one week ago, and have yet to receive a response. It gets worse. Now, the refurbished one will not turn off. The app says it is connected and that it is off, but the fan in the Ooler is continually running. I unplug it, plug it back in, app says it’s off, but it continues to run. I feel like all the other negative reviews of the app have been addressed in other reviews, so I will not repeat on the scheduling bugs, low water issues that others have spoken of. Overall I wish I had not purchased this item. I will be filing a ticket with the BBB. I have never been as disappointed with a product as I have with this one.

by D0ngle

The app really is as bad as everyone says. Connectivity issues. Random operation. IMO, one of the most frustrating things is that it offers a “schedule” that isn’t a schedule... anything set for any given day will be applied to ALL DAYS randomly. Say you want to wake up at 7am on week days, but sleep in on weekends. Nope, you’re waking up at 7am on Sunday. Then let’s say you want to override the schedule and turn cooling on after you’re already mad about being up on Sunday. Nope, it will just turn itself off.

I invested nearly $3000 on two systems over a year ago and have been waiting on an update that will likely never come. It is apparent that this company has no intention of offering ongoing support for their products. This is concerning for someone wary about support for the hardware(which has already failed twice). Unfortunately most people won’t read these reviews before buying the product, but I would strongly advise against this product.

by Tashook

1. My sleep schedules get randomly deleted.
2. Often when I try to adjust the temperature on a sleep schedule, I get a message saying the time isn’t in the sleep range when it clearly is. (3am adjustment in a 10pm-8am schedule.)
3. When traveling with my ooler, good luck getting the Bluetooth to connect and actually run the schedule.
The pad itself seems to be fine although I would prefer more tubes closer together but the app is clearly not up to the standards one should expect with an $800 purchase.
UPDATE: August 2020
I am downgrading my stars to 1. I have even more issues with the app after 7 months than in the beginning. Now, my sleep schedules get deleted and then, magically, all of them or 1 of them - reappear on some random day. I have the bed time alerts turned off but I still get them. My Ooler has been shutting off in the middle of a sleep schedule and then kicking back on after a few minutes. 🤷🏻‍♀️ None of my issues have been resolved. I get emails from the developers asking for more info and when I give it, I get cut-and-pasted answers that don’t even apply to my issues. This buggy app is still not functioning correctly and I see no moves to fix it by the developers. Therefore, it gets 1 star. But that’s only because I can’t give it 0 stars.