OOLER Reviews

My this app itself gets five stars, love it. OOLER gets one star. Sort reviews by date and you’ll see nearly everyone complaining about the SAME ISSUES for 2 years but ChiliSleep has done nothing!

1) Still no iPad app, only works in portrait mode, basic functionality, lots of missing essential features. Most people use iPads in landscape mode.

2) Still no low water warning so you gotta crawl under the bed randomly to check. Only way to know water is low is when unit performance suddenly becomes erratic, with bizarre temperature jumps. Just adding this one feature alone to OOLER would save a fortune in CS cases and warranty returns!

3) The schedule has to be the same every day, it can’t be different on weekends.

4) An app update just logged me out in the middle of the night forcing me to go hunting for my password while half asleep, now I’m wide the eff awake! Leaving an angry review! Tired of it!

Fire the developers, get somebody better on this!

I have had my this app for about two years. In that son of time, I have returned THREE this app devices. Most recently, both devices stopped cooling all together. After paying to have them sent in for repairs, I got them back only to find a refurbished this app and my previous one I had sent in. The original one oddly rattled and I found multiple screws inside the this app and inside the box. I tried replacing the screws, but the screw holes are stripped and just fell out. Upon plugging it in, the digital display was so broken, that I could not read it. That’s right. I sent my this app in for repair and received it in much worse condition than before sending it in for repair. I emailed support one week ago, and have yet to receive a response. It gets worse. Now, the refurbished one will not turn off. OOLER says it is connected and that it is off, but the fan in the this app is continually running. I unplug it, plug it back in, app says it’s off, but it continues to run. I feel like all the other negative reviews of OOLER have been addressed in other reviews, so I will not repeat on the scheduling bugs, low water issues that others have spoken of. Overall I wish I had not purchased this item. I will be filing a ticket with the BBB. I have never been as disappointed with a product as I have with this one.

OOLER really is as bad as everyone says. Connectivity issues. Random operation. IMO, one of the most frustrating things is that it offers a “schedule” that isn’t a schedule... anything set for any given day will be applied to ALL DAYS randomly. Say you want to wake up at 7am on week days, but sleep in on weekends. Nope, you’re waking up at 7am on Sunday. Then let’s say you want to override the schedule and turn cooling on after you’re already mad about being up on Sunday. Nope, it will just turn itself off.

I invested nearly $3000 on two systems over a year ago and have been waiting on an update that will likely never come. It is apparent that this company has no intention of offering ongoing support for their products. This is concerning for someone wary about support for the hardware(which has already failed twice). Unfortunately most people won’t read these reviews before buying the product, but I would strongly advise against this product.

1. My sleep schedules get randomly deleted.
2. Often when I try to adjust the temperature on a sleep schedule, I get a message saying the time isn’t in the sleep range when it clearly is. (3am adjustment in a 10pm-8am schedule.)
3. When traveling with my this app, good luck getting the Bluetooth to connect and actually run the schedule.
The pad itself seems to be fine although I would prefer more tubes closer together but OOLER is clearly not up to the standards one should expect with an $800 purchase.
UPDATE: August 2020
I am downgrading my stars to 1. I have even more issues with OOLER after 7 months than in the beginning. Now, my sleep schedules get deleted and then, magically, all of them or 1 of them - reappear on some random day. I have the bed time alerts turned off but I still get them. My this app has been shutting off in the middle of a sleep schedule and then kicking back on after a few minutes. 🤷🏻‍♀️ None of my issues have been resolved. I get emails from the developers asking for more info and when I give it, I get cut-and-pasted answers that don’t even apply to my issues. This buggy app is still not functioning correctly and I see no moves to fix it by the developers. Therefore, it gets 1 star. But that’s only because I can’t give it 0 stars.

OOLER fooled me and worked on the first day which was delightful. Then randomly chose a program to follow after creating multiple ones. If all programs are turned on but have different days highlighted it doesn’t differentiate between the programs or days. Since then it has worked another day and after that hasn’t worked at all. Doesn’t automatically turn on or reduce temp as scheduled. Not really sure why they even have an app except all companies do now. Purely using the machine base and ONLY machine base is where you’ll find consistency. OOLER is marketing genius and theoretically ideal but mostly a failure. The only way to reliably change the temperature while sleeping is setting an alarm and Manitoba adjusting which completely defeats the purpose of OOLER . Good luck, you’ve been warned.

For the price tag of these units (and we invested in TWO at once), the devices and its app should behave flawlessly. Unfortunately it’s far from reality. There’s no way to ensure a schedule has been effectively activated, there’s no notification system when water level is low (you simply wake up in a sweat or freezing friending on the season which has become the this app low water level notification system in our house), and the Bluetooth connectivity is poor. I wish I would’ve returned these a long time ago and saved myself a lot of frustration. OOLER NEEDS improvement.

The this app itself is amazing. I no longer wake up in the middle of the night sweating, that is when OOLER is actually working. Never have I ever encountered such a wonky, garbage app. For as much as I paid for the this app, I would expect a top notch app as well. While my schedules go as planned, there are some days where my this app just automatically turns itself on. Fortunately I’m home so I can shut it off again, but how annoying to constantly have to keep shutting off a unit when you’ve already told it to stay off multiple times. My only other complaint is that sometimes I will wake up sweating and look at my this app app and it’s cranked as high as the temperature can go!! Kind of defeats the purpose of the pad at that point. I’m about ready to just ditch OOLER and start turning the unit on and off manually as OOLER is complete garbage and is useless most of the time. Come this app, you can do better.

I bought this device to help cool me at night while sleeping. I downloaded OOLER to control the temperature remotely. For some odd reason, they want me to create an account with my name and email address, and then, when I read the privacy policy, they basically share the info with anyone they want.

This is very unnecessary, and it just seems like an excuse to get personal information to sell to third parties. I already paid $800 for this machine, I should be able to control it on my phone without having to login with an email address and password.

Do yourself a favor; take a few minutes and read their privacy policy, and who they share all this information with, all for simply downloading an app that links to your cooling device and controls the temperature.

The equipment/hardware is fantastic when it works as marketed. I owned the Chilipad and then upgraded to this app when released. I’ve had consisten app connection problems and sleep schedule issues. Presently, my system no longer recognizes the sleep schedule and I can only manually turn on and off. My husbands system no longer connects via app. Issues happen with a fair amount of regularity - - which is far too often for a system that should otherwise run automatically except for the occasional maintenance. Speaking of which, I never get notice of low water level. This is something I have to check manually. Being in the health field, this is a product I want to highly recommend...but can’t for the above reasons. I do truly hope these issues get resolved. It’s an expensive piece of technology.

The this app is a decent system that is only marred by a poor quality app. The UI bugs are getting better but the sleep schedule is still very hit or miss since the last update. I now have to go manually turn on or off the device a few nights a week despite having a schedule set for every day.

Requiring a login to even use OOLER was a business decision that needs to be rethought. OOLER and device should continue to function even if Kryo Inc moves on and shuts down the servers that support OOLER someday but it is currently designed to not do that.

The newer version of app tries to better guide you to setting temp stages during your sleep. It INCORRECTLY states that REM sleep needs a slightly warmer setting. Actually REM sleep is where our body temperature falls to its lowest point. So if you follow OOLER guidance to increase your body temp during the last 3-4 hours of sleep you will be disrupting your body’s proclivity to drop your body temp for good REM sleep. So they need to correct their errors. NREM (deep sleep) the body temp also drops a little but during REM sleep is when our body temperature falls to its lowest point. Love my this app, the new version of OOLER is better for adjusting temps. However the error in guidance earns the new version a 3 star review because it will mess with people’s sleep.

We are incredibly disappointed at how terrible OOLER is considering how much we spent for the this app. When it works as scheduled, it’s nice. But that only happens about half the time and it’s usually my husband’s side. We’ve had it for just over two weeks. We will come to bed and it didn’t turn on when scheduled. The warm awake feature turns on as scheduled about75% of the time. Originally we used my phone to control both with OOLER but thought that might be causing the problem. But even using different phones isn’t correcting the issue. Furthermore, it would be nice to be able to program various temperature throughout the night and morning. I would like to set it to 100 degrees for morning instead of 115. There are other reviews mentioning these concerns, so I guess the company either doesn’t read them or doesn’t care. If OOLER worked consistently, I would recommend it to everyone.

Agree with many, the this app is amazing! OOLER is still a bit clunky but in my opinion is still very functional.
Little unintuitive things, like having to figure out the start date on the Schedule will determine the time the this app turns off (Friday schedule defines turn off on Saturday morning - so weekend is F & S, not S & S).
My this app is under the bed. It would be great to have OOLER tell me (push notification) when water is low and needs to be added. Much easier than pulling the unit out to check.

The only thing I would say is to please add a timer function. I have a schedule set but depending on what time I get in bed I’d like to turn it on say 85 degrees for 15-20 mins and then have it turn off automatically so I don’t wake up sweating at some point before my schedule turns it down. It’s far too much trouble to create an entire new schedule for a one-off use at random times. A sleep timer would be amazing.

I have never been a good sleeper, I always woke up hot, the sheets were hot and no matter what the air temperature was, I was sweating. Will this app, that’s over. My body is cool and I really sleep better than ever. That’s the reason you buy this thing but what is even better, when I wake up and crank the heat up, it makes tour bed like a cocoon and it is so much easier to get out of bed. If it breaks, I would buy a new one. Can’t live without it.

My husband and I actually look forward every evening to crawling into our bed that we each can set our sides of the bed for whatever our individual needs are! I like to start out sleeping with the setting on cool,then having it gradually start warming up throughout the night,until in the morning when I’m ready to get up,I’m so well rested since I no longer have night sweats,because of the cooling effect! It’s gotten to the point where we’re out of town,we seriously miss our this app😃

Truly a game changer for someone like me but most likely for everyone. I can say that with confidence due to the plethora of sleep research regarding ideal/optimum temperatures for sound sleep.
My ability to go into deep sleep and stay there has been the “dream” I had hoped to find for years. No
Pun intended.
Can’t recommend highly enough

I must include the warm awake feature in this review. Instead of the rude assault of a squawing
alarm or even awakening to peaceful music, one is ever so gently awakened because the bed has gone from a perfectly cool environment conducive to deep sleep to a progressively warming bed AS PER your own desired settings…or no personal settings at all.
There are endless combinations of scheduled settings depending on your personal preferences and/or the time of year.

Get this product. Sleep well. You deserve it.

Wow...wow...wow! The this app is a blessing and dream (no pun intended) come true. I absolutely love this product. My wife has medical issues and has struggled with sleep due to hot flashes. This product addresses these challenges incredibly, both going to bed and waking up from bed. I am telling every person I know about this product and how it’s life changing. Try it, promise you will NEVER regret it and add YEARS to your life and wellness through better sleep. this app changes lives one bed at a time. God bless

I am regularly a hot sleeper and would have my house set at 60° if I could but of course my bill would be huge. My wife got this for me for Christmas and I have used it every day since! I have even used it during the winter season. It even has a function that slowly wakes you up by increasing the temperature which actually works. 1000% recommend

I’m a hot sleeper, so I’d wake up multiple times a night drenched in sweat. Sometimes I’d be up just waiting to cool down so I could go back to sleep. The seasons didn’t matter, though summer was always more miserable and sleeping with a fan didn’t help. Changing blankets didn’t help. Or the thermostat. Or sleep attire. Taking sleep aids didn’t help either. I felt like I tried everything. I got the this app Chilipad for my birthday and I have not woken up once because of temperature (toddlers are another story). I’ve slept so much better. Significantly better. Programming different temperatures for different times of night was also a game changer. I set it colder for the times of night I’d frequently wake up hot. Works like a dream. Pun intended. Best. Gift. Ever.