Contact Ubigi Support
Company Name: Transatel
About: No worries when travelling with Ubigi !
The app is a global provider of
premium cellular connectivity services. Ubigi offers immediate access to the
Internet through a wide range of cost-effective mobile data plans for
smartphones, tablets and laptops, as well as connected vehicles, worldwide.
Ubigi Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Transatel
Verified email ✔✔
E-Mail: dev.Android@transatel.com
Website: 🌍 Visit Ubigi Website
Privacy Policy: https://www.ubigi.com/it/conditions
Developer: Transatel
3 Most reported problems 😔💔
Horrible costumer service when there is troubleshoot needed
by CATHERINE CYY
I recently got a new phone, after I transferred all of my information to the new phone and ready to reinstall ESIM from Ubigi, it always showed as unable to. So I am trying to see if there are any costumer services available to text, there is NONE. You can only leave message to their email for assistance. It also takes extremely long time to figure out your problem. Mine is totally an easy fix but it’s been more than 24 hours. Everyone buy the plan before you hop on international travel probably 48 hours before. But how come it needs to take more than 48 hours for me to fix my problem ? This is absolutely ridicules.
Don’t get this app
by JBGuzman
If you like wasting your money, go ahead and get this app. It has not worked for me once since I left the states. Every time I leave a secure Wi-Fi it disconnects and when you try to log back in, you’ll get an error message stating that the app is unable to love you in or that your credentials are incorrect. The sad thing is that I will probably not be able to get my money back. This is a waste of money. The people that have provided good reviews must be employees of the company that created this.
Problems installing and support awful
by BLDNIGHTOWL
On two different iPhone SE’s, I couldn’t get the app to install the eSIM. They both stalled in different places. And their support is only open Monday to Saturday from 9 AM to 6 PM UTC +1 time zone. And that support is awful — they couldn’t answer any questions and had to escalate to tier 2 support that only communicates via email. I only kept trying, because they seem to be the only eSIM that claims to support 5G. Simply unacceptable for something as critical as an eSIM.
Have a Problem with Ubigi: Travel eSIM & data plan? Report Issue
Why should I report an Issue with Ubigi: Travel eSIM & data plan?
- Pulling issues faced by users like you is a good way to draw attention of Ubigi: Travel eSIM & data plan to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Ubigi: Travel eSIM & data plan customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ubigi: Travel eSIM & data plan.
