Ubigi: eSIM & Mobile Internet Reviews

by BLDNIGHTOWL

On two different iPhone SE’s, I couldn’t get Ubigi to install the eSIM. They both stalled in different places. And their support is only open Monday to Saturday from 9 AM to 6 PM UTC +1 time zone. And that support is awful — they couldn’t answer any questions and had to escalate to tier 2 support that only communicates via email. I only kept trying, because they seem to be the only eSIM that claims to support 5G. Simply unacceptable for something as critical as an eSIM.

by JBGuzman

If you like wasting your money, go ahead and get Ubigi. It has not worked for me once since I left the states. Every time I leave a secure Wi-Fi it disconnects and when you try to log back in, you’ll get an error message stating that Ubigi is unable to love you in or that your credentials are incorrect. The sad thing is that I will probably not be able to get my money back. This is a waste of money. The people that have provided good reviews must be employees of the company that created this.

by ~coffeebreath~

The promise of this service is good. And when it works, it’s fine.

The problem is the rest of the time. The service promised was simply not available - I did my research to ensure I’d be covered in Victoria Falls, Zimbabwe (probably one of the BIGGEST tourist attractions in the area). this app offers coverage via Telecel, great, their service maps all include that area. But of course, I get there and … zero coverage. I even walked right by a Telecel storefront… and somehow, this app could not deliver.

Support sent me a line about “the coverage depends on their partners in each area”. No crap, that’s why I checked out the coverage before I bought.

The second I pushed back, support ghosted me. No response.

Do yourself a favor and don’t give this product a penny. Local SIM cards are easy to come by in most parts of the world. Companies that refuse to stand by their products don’t deserve our money.

by Don Why

I paid for a data plan that only work from the airport to the hotel. After that it didn't work again. I was unable to browse the internet. I wrote to support and received a basic email half a day later ... Looking at the comments in Ubigi store they are answer several days later with a copy paste answer. I still unable to browse the internet. Ubigi only show a message that says "unexpected error"

by TrishanaOs

I ordered a Esim data plan to use in the UK. I didn’t receive any confirmation email to install the plan or payment receipt. However the payment was successfully deducted from my bank account. I sent a customer service message to receive an automated message. I’m still haven’t gotten any response from the customer service. I’m questioning the legitimacy of this business. Strangely that they need 15 days to give a refund. I will stick to the Airalo. This is rubbish. I will strongly advise to vet those reviews on here. There are people out there who will go the extend to create fake reviews. Never again. Horrible service

by Disappointedmore

Plans don’t always cover all the countries they say they do and when you land in a country where you thought you were covered only to find out your not, there is no way to get in touch with customer service other than submitting a help request where someone will get back to you in 3 days. DON’T WASTE YOUR MONEY ON this app! Many other esims out there work much better!

by Owomida?

I paid for the service when I traveled overseas. The service never connected. I sent them an email with the details and a request for a refund. That was four months ago…so far. I have not received even a response to my email or an excuse. They continue to ignore me. this app is trash. You tell me what you would call somebody who took your money but did not provide you any service or response whatsoever?

Finally they responded when I put them on blast and told me they responded into my spam folder. I checked! There’s nothing in the spam folder!
this app is trash!
I still want my money back!

by I Like Ducks.

This is a data mining company with a side hustle of offering eSim plans. But make no mistake, they are going to scrape your phone for every cookie and piece of sellable data that they can. Read the terms and conditions and take notice of the fact that they want you to allow Ubigi to track your activity across other apps… wow. For the amount of information they are going to take from you and bundle for sale they ought to be offering the eSim data for free.

Airalo offers eSim data to travelers without scraping their phones. Use them instead.

by CATHERINE CYY

I recently got a new phone, after I transferred all of my information to the new phone and ready to reinstall ESIM from this app, it always showed as unable to. So I am trying to see if there are any costumer services available to text, there is NONE. You can only leave message to their email for assistance. It also takes extremely long time to figure out your problem. Mine is totally an easy fix but it’s been more than 24 hours. Everyone buy the plan before you hop on international travel probably 48 hours before. But how come it needs to take more than 48 hours for me to fix my problem ? This is absolutely ridicules.

by Enonomus Customer

Does not work on all devices. You can try it on your electronic but it did not work on mine.

by Fortinite Shhhhh

why? Is it not working I tried it and thought was not a scam but it wouldn’t work and I think I got scammed so pls fix for me because this was in a ads 👎🏻

by Bluewolf84

Very confusing to even start using this app. Ubigi takes you through obstacles and loopholes just to find out what the prices are. Account management and support is non existent to the point of just ‘hey, do this and it will work’ but it does not.

by SikMeme

Ubigi doesn’t let me log in or make an account because it says my phone is not compatible. Despite the phone being on the compatibility list.

I’ve tried reinstalling Ubigi and updating the latest IOS. Still no solve for my issue.

by Fishiepower

I’ve been told this works great if there are no mishaps. But when there’s issues, there doesn’t seem much effort to help troubleshoot beyond the standard basic screenshots already listed on the site. I bought an esim for Japan and it’s been installed but I ran into issues with the connectivity and being stuck on the “resume account creation” most likely due to the lack of connectivity. I have restarted, switched every possible combination of sim/esim/Wi-Fi on and off and submitted an email detailing this complete with screenshots of my esim details to show to double check the details. The reply back I received was the same screenshots used to show a user to how to create an account by installing the esim. When I replied back that I have done this & if it can’t be fixed further then I would like a refund and I got hit back with “ we invite you to reboot your device and check again the steps on the previous email” with no mention of starting a refund process either. I’ve wasted two days of my trip in the beginning trying to figure this out with nothing resolved and now I’ll have to spend more money to get something else.

Rating it for 2 stars because I actually got a reply back and it was at least within 24 hours each time.

by Whyttin

I fell into the hype on Reddit where people love this company, but after trying two separate times to get this connected, it’s failed both times on my 15 PM. App is definitely not ready for prime time like another reviewer said and if you go out on a limb and try and buy an eSIM through them, make sure you do it on a credit card you can charge back on, since, the ‘contact us’ form is down anyways, and even if you can I’ve heard it’s a 2 week+ response time.

by Mr Alarm

This was recommended by a Silicon Valley acquaintance for a trip to Japan. It’s a bit of a process to install- and only then did I get to the unworkable instructions. Specifically I was directed to find the “mobile data list” setting. My iPhone 11, supposedly supported, has no such setting. Moreover, the signal bars got turned to exclamations points. To this user that means WARNING so I hastily deleted Ubigi . I now know this is benign, but is a failure to troubleshoot by developers who are unable to dumb themselves down to my level. May be great for tech people but not ready for the average idiot.

by Aaangieyeah

Worked in Japan, and I was so excited to use it again in my trip in China. Didn’t work a single bit; absolutely no service. I contacted customer service, asked them for help but they were useless and ghosted me towards the end. I then emailed them asking for a refund because I used another eSIM (and yes that one worked!! unlike this one), and the this app customer team was again useless, trying to “help” AFTER I bought service from somewhere else. And as you can see, nothing worked and they still haven’t given me a refund. Giving 2 stars because it worked in Japan. But also the service glitched out for a day in Japan, so it doesn’t work perfectly in Japan either.

by Lateeight

Worked great in Japan but I can’t get it to work in UK. I had a 4 week trip to Japan in October 2023 and the eSIM data worked great! No problems. I tried to buy another plan for a 2 week trip to the UK that I’m currently on and have spent many hours troubleshooting and have not succeeded in getting it to work. I’m using the same phone. It’s frustrating. Relying on a friend and WiFi until I part ways from my friend for the last part of my trip.

by Ajaysimon250

I have tried to use the this app app for 2 months now and it all it says is waiting for cellular connectivity.

by Emkai

Hard to get things sorted as Customer Service go back & forth, continuing to blame their partners (EE in UK) when there’s service issues. For me, no service at all. Kept going round in circles to get a refund.

by LarryCL

To create an account, you must first install the esim, then connect to the this app data network, and then through Ubigi you can create an account.

But the account creation process is painful: for some strange unknown reason, it won’t let you paste data into the password field. Hello??? I use a password generator app to create a very complex password. This is best practice! No way am I going to type that complex password. I don’t understand why Ubigi is blocking paste — the implication being, you’ll just end up using (and typing) a weak password.

by Heyyitstimtim

I’ve used this app in Japan, Taipei, and London. In Japan this worked excellently and was well worth the money. In Taipei, service was reliable, but the speed was slightly slower than that of sims you can buy at the airport - I would say go for it if it’s convenient there.

For the UK though - avoid. It was terrible coverage and speeds on my most recent trip. T-mobile’s free international 2G had better coverage, which is saying something.

Very hit or miss.

by Sandypaug2023

I have only had this service for 1 week with I believe 10gb of data and have sent maybe 30 photos via Wi-Fi, have not watched any videos, etc only used my voice memos for dictation, notes for writing, etc. the Amsterdam film school / met Berlin arw appearing on draining data.

by Hamad Alkabbi

I deleted my profile by mistake and it gone forever can you help me please

by RhettDaJet

Visited mainland and Okinawa, Japan!
Service was consistent in town but spotty in rural areas. (As I expected)
But I still give it 4 stars for the price. I was thankful to have internet access. Wish it would give cell coverage too so I could make calls! (Hopefully a future update/service)
Would recommend for Japan travel. (Just make sure your SIM is unlocked on your phone so you can use it! (Usually means your phone has to be paid off and unlocked).
Thanks, this app!

by Tekpro

I dowloaded Ubigi a few weeks ago but couldn’t set it up. But as I traveled to Portugal I tried it once more and it worked. Very happy with conexion. Tomorrow I will travel to Israel and will update if it doesn’t work.

by XQuicKSilv3rGX

I love it. It’s one of the most affordable out there as far as esim (data only) goes. Used it in Japan and Canada. Good amount of coverage unlike the pocket wifi I used to have. Sometimes I just want to do a quick top off or check my data, but Ubigi itself logs me out every 2 or 3 days, so I have to re-login when that happens—hence giving it a 4 star. If it allows for a Face ID/biometrics login, that would be great instead of punching in my email/password.

by Michael46372

We use it currently on our trip in Japan. The rates are inexpensive and to get the eSIM it’s pretty straightforward. We use it a lot and it works great! However, don’t expect it to be fast. If it shows a connectivity strength of about 2 out of 4 bars then you may wait a moment until you have the connection established. For a business trip you will need to connect to a wired WiFi or get another solution.
Tip: If you use Google Maps to navigate the public transportation (super useful in Japan!!), load the area you are in as an Offline Map (google it how to do it) and then it gets way better.
I will use it again whenever I’m abroad.

by Fiiiiiq

Very impressed with the coverage of data throughout Portugal and Spain. Got coverage in big cities, as well as islands of Madeira and Palma. Would be 5/5 if speeds were a bit faster.

by Noooooooonoooo

If you removed the esim from your device, then Ubigi may mess with the APN settings for your main carrier.

by AppConsumer

Ubigi and usability is a bit different than other e-sim Apps, but it works reliably and they have *very* good plans for Africa.
I was very surprised to see it works even in a super remote corner of Madagascar.

by Brando #68

Was easy to install and get setup and the connection was much faster than what my provider could offer abroad. Have recommended to my friends who also travel :)

by Vespaboynyc

Used the esim card on my last trip to France. Speed was amazing and this is by far the cheapest options available is you don’t want to deal with switching SIM card. Ubigi itself could be improved.

by Mm189764mm

My son was traveling and I had to explain setting this up over text with him. It was fairly simple and an excellent deal compared to what our cell carrier offered. I highly recommend using this app for travel. It’s also helpful that you can get the free eSim before buying a plan. It makes set up less complicated.

by Skwingwin

Enjoyed Ubigi and the comforts it provides a lot. The prices are affordable as well and just removes the necessity to micro-manage all those sim cards based on where you are.

by Alperion

Traveled to Japan and needed to get data service. Read online reviews that this was a great option since it had good signal and data was fast. I’m very happy with the speeds and pricing. Great alternative over airalo

by DaleD

I bought an eSIM from this app for a trip to Europe and the service was great! Easy to use and I had coverage in small towns and countryside, not just the big cities. Oh, and Best of all, no roaming fee surprises when I got home! Will use them again — the eSIM can be reused for different regions or countries! Thanks this app!

by BlueMoneySniper

Worked Like A Charm
During my time in Japan this app worked great! Ubigi made installing my eSIM super easy and straight to the point. I recommend this app eSIM if you’re traveling abroad.

by Ifeignit

I’ve been using this app on my trip to Japan. Setup was painless - anyone familiar with eSIMs will be right at home. Service has been extremely reliable and I’ve been getting 5G coverage on most of my trip. Will definitely be using this app again on future trips!

by Joxes

this app is a great App to cut your data roaming fees.

You don't have to purchase anymore a prepaid SIM at the airport. If you have a phone that supports eSim (Iphone Xs, Xr).

You install Ubigi , you select the country where you are (my case was Spain for a business trip) and you select a data plan. I picked 3GB for $9.00.

For payment I used my Paypal account from the this app App. Payment was accepted and my account was activated with the plan I selected.

Then you go in the cellular menu and you select with data plan you want to use.

That way you can easily save a lot of money by not using your home data plan (in my case Verizon) and their crazy data roaming rates.

The technical support team is very responsive.

by Liz1Red

I compared all the options and feel this app is the best value and I was thrilled at how easy it was to install while already traveling in a foreign country. My US plan has roaming but only 5GB before throttling the bandwidth to nearly unusable. This is enough on a 10-14 day trip, but not for long trips. Adding 10GB from this app was perfect.

by Babou1989

Traveled from the US to France. Downloaded Ubigi . A few clicks later my eSIM & data plan were ready to go for a very attractive price.
Much better experience than with classical more expensive and cumbersome prepaid sims.
Definitely recommend!

by VijayMRao

I wanted an affordable high speed data plan during a trip to UK and Italy. I was planning to buy a physical SIM but saw an article about this app in the WSJ and decided to try it. Got great coverage and speed in UK (London, Oxford and Stonehenge), and in Italy (Rome and Venice). It was particularly useful since I used maps a lot while walking around Rome and Venice and when I was using public transport in London. It also worked well when I used my phone as a hotspot for another phone. The setup of eSIM, selection and payment of the plan in the US before my trip was very simple. The price was reasonable. So I was able to use it as soon as I landed in London. Much more convenient than having to use a physical SIM.

by ZaIINN

Currently using it in France after using AT&T’s international data plan for a previous trip & part of the current trip. So far it works quite well and is much cheaper. Using iPhone 13 Pro Max

by HelloWorldiOS

Takes so much stress off of your trip! Just Apple Pay and boom you have instant affordable data at your destination! Almost feels too easy to be true!!

by Riesersp

I never write reviews but really, Ubigi is phenomenal. I needed a data plan for Ukraine and those offered by Airolo, etc were all wildly expensive. How in the world does this app manage to keep their rates so much lower? This is not a country I would want to be without internet access in, and the moment I crossed in, it started working perfectly.

by Add11050202

I am currently on my first trip to Japan, and I’m staying in Tokyo. This E Sim has worked amazingly since I have been here, no slow days, no weird no service spots. This is truly the E Sim app for your Tokyo experience. Thank you to the people who run Ubigi.

by Kb24siy

this app made it really easy to download and use an e-sim. The instructions they give are simple to follow and I like that they keep track of the data you have remaining in your package. I also had no problem getting service all throughout different parts of Italy.

by D Tubales

This was my first time using an eSIM (device is an iPhone 12) and this app worked great on a recent month-long trip to Italy. I was able to set it up be while already abroad (in Serbia) without any issues, the step by step instructions this app offered worked as written. I bought a country specific 10GB/30day plan. Reception in Italy was solid - LTE in nearly all places except when truly out in the boonies and even there it was usually 3G instead of no reception at all, overall performing as well as I would have expected a locally bought physical SIM to have done. Given how expensive US carrier roaming rates have become (I have AT&T) and not wanting to waste time looking for a local SIM provider, etc, I’m very glad to have found this app and look forward to using their services on future trips abroad as well.
One caveat is that this is a data only plan and while WhatsApp text and calling worked just fine, I had issues trying to call local numbers via Skype. Not sure if that’s specifically a limitation on this kind of data plan but I wasn’t able to find a good explanation otherwise. IMessage would also sometimes work via the data network and other times try to send as SMS and therefore fail. A few texts I only received when I reactivated my primary SIM stateside but that wasn’t an issue for my needs. I also didn’t bother with trying WiFi activating my primary US cell number as Id read some issues that are carrier (AT&T) specific and may still trigger roaming charges that I wanted to avoid, and so iI can’t comment on how that specific feature works on an eSIM like this app.

by Apple Controller

Add Signal to Colombia it is wanted.