Contact Ubigi Support

The promise of this service is good. And when it works, it’s fine. The problem is the rest of the time. The service promised was simply not available - I did my research to ensure I’d be covered in Victoria Falls, Zimbabwe (probably one of the BIGGEST tourist attractions in the area). Ubigi offers coverage via Telecel, great, their service maps all include that area. But of course, I get there and … zero coverage. I even walked right by a Telecel storefront… and somehow, Ubigi could not deliver. Support sent me a line about “the coverage depends on their partners in each area”. No crap, that’s why I checked out the coverage before I bought. The second I pushed back, support ghosted me. No response. Do yourself a favor and don’t give this product a penny. Local SIM cards are easy to come by in most parts of the world. Companies that refuse to stand by their products don’t deserve our money.

I paid for a data plan that only work from the airport to the hotel. After that it didn't work again. I was unable to browse the internet. I wrote to support and received a basic email half a day later ... Looking at the comments in the app store they are answer several days later with a copy paste answer. I still unable to browse the internet. The app only show a message that says "unexpected error"

Plans don’t always cover all the countries they say they do and when you land in a country where you thought you were covered only to find out your not, there is no way to get in touch with customer service other than submitting a help request where someone will get back to you in 3 days. DON’T WASTE YOUR MONEY ON UBIGI! Many other esims out there work much better!