Company Name: Transatel
About: No worries when travelling with Ubigi !
The app is a global provider of
premium cellular connectivity services. Ubigi offers immediate access to the
Internet through a wide range of cost-effective mobile data plans for
smartphones, tablets and laptops, as well as connected vehicles, worldwide.
Listed below are our top recommendations on how to get in contact with Ubigi: eSIM & Mobile Internet. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Ubigi: eSIM & Mobile Internet. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Transatel
E-Mail: [email protected]
Website: 🌍 Visit Ubigi Website
Privacy Policy: https://www.ubigi.com/it/conditions
Developer: Transatel
by ~coffeebreath~
The promise of this service is good. And when it works, it’s fine.
The problem is the rest of the time. The service promised was simply not available - I did my research to ensure I’d be covered in Victoria Falls, Zimbabwe (probably one of the BIGGEST tourist attractions in the area). Ubigi offers coverage via Telecel, great, their service maps all include that area. But of course, I get there and … zero coverage. I even walked right by a Telecel storefront… and somehow, Ubigi could not deliver.
Support sent me a line about “the coverage depends on their partners in each area”. No crap, that’s why I checked out the coverage before I bought.
The second I pushed back, support ghosted me. No response.
Do yourself a favor and don’t give this product a penny. Local SIM cards are easy to come by in most parts of the world. Companies that refuse to stand by their products don’t deserve our money.
by Don Why
I paid for a data plan that only work from the airport to the hotel. After that it didn't work again. I was unable to browse the internet. I wrote to support and received a basic email half a day later ... Looking at the comments in the app store they are answer several days later with a copy paste answer. I still unable to browse the internet. The app only show a message that says "unexpected error"
by Disappointedmore
Plans don’t always cover all the countries they say they do and when you land in a country where you thought you were covered only to find out your not, there is no way to get in touch with customer service other than submitting a help request where someone will get back to you in 3 days. DON’T WASTE YOUR MONEY ON UBIGI! Many other esims out there work much better!
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